Internet Service Providers in Livermore, CA

“A very helpful and knowledgeable staff didn't make me feel like an idiot for asking questions and we're more than eager to help my wife pick out her new phone unlike Verizon's staff”

“Anthony and Chris are awesome people! I came in and Chris educated me on the differences between iPhones and Androids completely unbiased. I have always had an iPhone and I was curious about possibly making the switch. He educated me on the pros and cons that each one has and I didn’t feel like he was trying to talk me into one or the other, but rather, helped lead me to my own decision by educating me on both. They were very helpful to me when I had lost my iPhone X and helped me to replace it with my iPhone 14 Pro Max. I felt very taken care of and heard. I explained to them what I wanted and what I did not want for my plan and they made exactly that happen with swift and ease. This is by far my favorite T-Mobile store and when I was living on the other side of town, I made the effort to drive to this store specifically because of how well I am greeted and treated every time I go in there. Chris and Anthony thank you so much for your help! Amazing customer service goes such a long way and you both made me feel so much better after losing my phone! Give these guys a raise!”

“When I switched my phone carrier from Verizon, whether by mistake or not, Verizon kept the SIM lock on my year-old phone. I had to go to the store in person to get this fixed because my number had already switched to the new carrier. The associate, Parker, was very polite and sat on hold with Verizon customer service to troubleshoot the issue. (Verizon was not helpful at all.) The new manager, Enrique (I hope I remembered his name right!) almost immediately knew what the problem was and fixed it. Everyone was polite and helpful. What was a very frustrating situation ended up being a good experience!”

“When I switched my phone carrier from Verizon, whether by mistake or not, Verizon kept the SIM lock on my year-old phone. I had to go to the store in person to get this fixed because my number had already switched to the new carrier. The associate, Parker, was very polite and sat on hold with Verizon customer service to troubleshoot the issue. (Verizon was not helpful at all.) The new manager, Enrique (I hope I remembered his name right!) almost immediately knew what the problem was and fixed it. Everyone was polite and helpful. What was a very frustrating situation ended up being a good experience!”