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“I had an excellent experience working with Victoria. She went above and beyond during my upgrade process, taking the time to thoroughly explain my options, answer all of my questions, and ensure everything was set up correctly before I left the store. She is a valuable asset to the store and delivers outstanding customer service.”
“I came in last week to get assisted inside of the T-Mobile department inside of the Livermore Costco. I had to come in after I had an appointment with the Apple Store to get the back glass screen replaced on my current phone. I was wanting to get an upgrade to a newer phone, and luckily, I was assisted by the manager Paola Bautista. She went on and beyond to assist me without any issues.
If you’re looking to upgrade to a new phone, she is your gal!! I will definitely be coming back to her at this location of T-Mobile in the future, I highly recommend her!!!”
“Best customer service experience ever! Ronnie and Vu were absolutely amazing. They were patient, knowledgeable, and took the time to answer all of our questions. After dealing with several issues from our previous carrier, they went above and beyond to help us find solutions, even when the situation became complicated. They made sure everything was taken care of and that we were completely satisfied. We truly appreciate all of their help and highly recommend them!”
“I walked in and asked about the available plans and how I could transfer off of my family plan to my own. Cooper was very helpful and helped me find the best plan for me and for my family with the change. The store is clean, well laid out, and all the employees are friendly. I was greeted at the door and didn't have to wait to talk to someone! I had a really good experience.”
“The T-mobile store on Stanley in Livermore team members and managent are top of the line excellent! They're hospitable, terrific customer service and very helpful! I would recomend them in a heart beat.⁰”
“My adult son and I went into this store, Tuesday to have his new phone activated after his old phone was broken.
The customer service person on the phone that the Manager, Emily and we were dealing with was rude and not willing to help at all. He was also very insulting to my son who has medical issues that impairs his speach and him walking even though he is extremely smart and very physically strong. Emily was extremely professional and got his phone activated in spite of the phone service rep. Additionally there was a mentally unstable customer who entered the store ranting and raving.. he was quite intimidating. Emily and her staff did not let this customer intimidate them and eventually told the customer to leave without his anger shooting to the level he threatened it would. Kudos to Emily and her staff person. Thank you so much!”
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“I had a great experience here at this location everyone was so nice excellent customer service Danessa went above and beyond to help me I’m so happy with the great deal I got and my new phone thank you Danessa!”