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“I would like to acknowledge and thank Moss, the Manager, and Ivette at Human Touch for taking the time to thoroughly review the issues I experienced with my massage chair. For approximately two and a half years, I made repeated calls and experienced significant delays in follow-up regarding a loud clunking noise that occurred after a 30-minute massage cycle when the chair returned to its resting position.
After I left a voicemail, Moss contacted me within a few hours and fulfilled his commitment to respond within 24 hours. Following their review of the matter, Moss and Ivette demonstrated excellent customer service by arranging for the necessary replacement parts to be ordered and installed at no cost to me. This resolution was provided in recognition of the extended delays and the ongoing back-and-forth communications I had experienced with customer service support over the years.
I appreciate their professionalism, responsiveness, and commitment to resolving the issue fairly and satisfactorily.
Chief Terrence Winston, USN (Ret.)”
“They pretty much had what I needed at the time. Like a mini warehouse store in bulk pricing should be less expensive I guess they'll figure it out in some departments”
“I moved to Florida and really miss these places. I spent a few months at a time on my boat here in Long Beach and as soon as I get to town I go pick up groceries for the galley. good prices, good food, good selection”
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“This is a very nice store it's nice and clean and they have good prices on items that I use. The cashiers are friendly and helpful, and so are the stockers.”