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8 - 11:30AM 1 - 5PM
50 W Pier D St, Long Beach
Warehouses
Warehouses
Warehouses
“I would like to acknowledge and thank Moss, the Manager, and Ivette at Human Touch for taking the time to thoroughly review the issues I experienced with my massage chair. For approximately two and a half years, I made repeated calls and experienced significant delays in follow-up regarding a loud clunking noise that occurred after a 30-minute massage cycle when the chair returned to its resting position.
After I left a voicemail, Moss contacted me within a few hours and fulfilled his commitment to respond within 24 hours. Following their review of the matter, Moss and Ivette demonstrated excellent customer service by arranging for the necessary replacement parts to be ordered and installed at no cost to me. This resolution was provided in recognition of the extended delays and the ongoing back-and-forth communications I had experienced with customer service support over the years.
I appreciate their professionalism, responsiveness, and commitment to resolving the issue fairly and satisfactorily.
Chief Terrence Winston, USN (Ret.)”