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“Location was easy to find, very clean and not crowded. I want to thank Ralph who assisted me with everything with the check-in until the swabbing. Fast, easy and clean. I recommend My Care Labs!”
“I highly recommend this clinic! I had a blood test today with Paulo, and he was wonderful. It was very quick; I’ve always been afraid, but having him do it was great!
He was very kind and attentive, and it didn’t hurt at all. He answered all my questions and was very efficient. I'm very happy with everything! ?”
“If not for i genx I’d still be suffering or dead from Lyme disease. Thanks i genx I truly believe your test saved my life if not from the disease itself then my own hands because I was seriously that close before your test came back positive and i finally got taken seriously along with the years of treatment I needed….. So thank you !!”
“Had a seamless experience. Mark was the phlebotomist I saw, and he was able to get the needle in quickly and take blood with no issues (which is rare for me!). I also drank a lot of water before to help prepare the veins as I have heard that helps. When I got there, did check in at the iPad which was smooth. Would suggest to arrive early 10-15 minutes early, bring ID, and definitely make an appointment versus walk in. Total appointment time was 10-15 minutes.”
“Scheduled appointment makes it real quick and easy. Arrive 5 mins before appointment time. Check in and wait to be called. Phlebotomists are friendly.Please do not come for walk in, it’s just a waste of time, as they attend walk in only if there is a cancellation ( which is almost never)”
“I’ve been here with family before - it was busy but from personal experience, once you make an appointment online and follow the instructions there’s no issues whatsoever. Chris helped me today and he made the process smooth. Calm and steady, I felt comfortable. I am not sure why there are many negative reviews, most of them are unrealistic expectations.
Keep in mind: you have the ability to make an appointment online though in person, there may not be a customer service representative.”
“Ms. Angie Tsui works here alone, but she is attentive & very professional. I have been coming to this lab for about 8 years and I like it very much. Sometimes it's super busy & crowded, but most time it's a very short wait & fast service. Angie is great!!”
“These guys are great. They are friendly, and helpful in every way. They will go out of their way to help you with any problem you have, and I think that is an outstanding characteristic to posses.”
“I was visiting from out-of-state and needed an urgent blood draw. I asked my doctor to send the lab order to this clinic since it was the closest one, but I realized on arrival that they do appointments only. The nurse however was quite helpful and accommodated me. Saved me a lot of rescheduling time!”
“I’m honestly surprised by all the negative reviews—I'm so glad I didn’t read them beforehand, or I might have been too nervous to go. I’ve been to this place at least five times now, and each visit has been a positive experience. I must have been lucky to encounter such kind and empathetic receptionists—they truly set a welcoming tone right from the start. The technicians were professional and, in most cases, excellent at both finding veins and offering reassurance, even when dealing with my child who was anxious to get a blood draw for the first time. Their patience and encouragement made all the difference. Based on my repeated visits, I feel confident recommending this place.”
“The attention of the staff and the speed in taking the samples and delivering the results seemed fascinating to me. I am registered with MyChart and a couple of hours later I already had my results. It has plenty of parking space and good accessibility.
Will recommend 100%.”
“Came in a little close to closing time (3:30pm walk-in) but the phlebotomist was nice enough to see me and take my sample. Friendly, understanding, and quick! No wait time either (on a Friday afternoon). Didn’t catch her name but she is of Asian background.”
“Had to us their urgentcare services.Sliced my finger,not to the point of needing major surgery. A few stiches, cleaning and splint. And on my way with in an hour. Went back to get stiches out. 1 hr. Quick and to the point of service”
“Initially surprised by my bill, Palo Alto Pathology helped me with resubmitting my claim to insurance. They were very friendly and knowledgeable with helping me understand my billing and insurance.”
“Not sure what all the negative reviews here are about! Making an appt online was simple, there was no lineups at my time, the technician was super skillful and quick. At other labs I've been to, technicians have often had more anxiety than me, or poked incorrectly causing pain, etc.”
“My phlebotomist, Marilyn (might be spelled a different way) was extremely nice, welcoming, comforting and did an amazing job! Her taking my blood didn’t hurt at all and she was very sweet!”
“I misread the appointment time and showed up 2 hours early. The staff was very understanding and worked me into their busy schedule so I didn't have to come back later. May not be a big deal for them, but I appreciated their consideration for my time.”
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“Absolutely a joy to deal with beautiful pharmacist who's also very friendly and helpful and the gentleman pharmacist is also very kind so is the counter person just very nice to visit a pharmacy that still cares about their clients”