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“Long-time member, the Loan Advisor worked with us to refinance a vehicle - when nobody else would! The Norwalk Branch has always provided friendly and efficient service. Not sure what the requirements are for membership nowadays, but take a look! Very pleased.”
“I had an issue with my account and, realizing that this matter required extensive knowledge and expertise, I sought to speak with the branch manager for assistance at the Norwalk Branch. Eddie Abdul sat with me and listened to my needs and concerns.
After I left the branch, Eddie kept me updated and advised me of the steps he had taken, which included reaching out to other branch managers to collaborate and find a solution to my problem—something technology alone was not able to resolve. Eddie spent several hours on the phone trying to resolve the issue, and not only did he find a way to solve it, but he also introduced a new approach for others with similar account issues.
It was Eddie's patience and determination to address this matter promptly with the least inconvenience to me, the customer, that truly made a difference. I appreciate you, Eddie. I wish there were more people like you serving our community.”
“I have a transaction dispute with Motel 6, and motel 6 customer service is in India and they are asking for my bank statements for the last 30 days in order to get my money back. Wells Fargo said no way do you give them any statement. Wells Fargo is going to dispute the charges for me. What a relief.
Thank you Wells Fargo.”
“Good customer service. Came from the US bank Downey branch because they were too busy for my business. Even though Norwalk branch was busier, they found the way to help us.”
“Very satisfied with service. We had an appointment to do some account changes and additions. Alyene (spell?) was very patient, professional, answered all our questions and explained everything very well. Thank you so much! I like that this branch also has an inside ATM as well as the ones outside.”
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“Edit 2: Chase doesn’t update your phone number when you change it in person after providing more identification than is needed over and over and over… and I still can’t login to account even after calling a few times and proving information no one else can possible know.
Chase is a crime against humanity—leave ASAP
They are protecting themselves, NOT you.
Edit : now I reduced 3 stars since the wrong phone number was entered even after writing it down and confirmation … I don’t know how you mix 1097 and 0172 … and I have to wait in line somewhere else and hopefully find someone who can enter data correctly.
And probably pray…
Everyone should probably leave Chase bank and let them RIP… I am moving to Fidelity.
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Walter was excellent—he went above and beyond to triple check the correct information, and provided everything I needed and more. Thank you Walter!”