They should change the person who is in charge of passports, she is a terrible person.
February 2024
Horrendous experience. Brought our 2 month old for his scheduled passport appointment and the clerk, Carla, had just decided to go on a 2 hour lunch right before our scheduled appointment. So we sat in the car with a screaming baby until she arrived and told us to be grateful we were getting help at all… unbelievable.
December 2023
I made an appointment more than 3 weeks ahead for get my passport, when I arrived today, after a 30 minutes line,they told me all the passport appointments were cancelled for no reason and the lady didn’t have any explanation. I didn’t even receive any email regarding the cancellation. A completely waste of time.
