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“My experience was so pleasant and the employees were just so kind, helpful, and professional.The lady that helped me was named Maria she was great she was very professional and thorough about her job and made sure that I got my needs met in the most kindest way so thank you Maria for everything and making my day a lot more pleasant.To whom it may concern that lady deserves a raise or maybe a Thanksgiving bonus to show her how much she is appreciated....”
“I shouldn't be so cheap and unappreciative I got the coolest carnival celebration stamps with fireworks on them. I never have to wait long at this post office and it's right next to the Ashy BART station! The exterior is kind of unusual which is probably why it's getting 3 stars on average. It's a good post office. Don't listen to the other reviews.
Even the downtown Oakland Post Office has run out of money order forms, on occasion. They're not a bank cheapskate, they shouldn't be required to handle large sums. I've seen some people get money orders for thousands at some Post Offices. It's old school *not* dingy.”
“Hey! If this is your flag which I think it is because of POW flag, is time to change it. The flag is split into two and that's a nono. Jun 2025, two months later on a visit, new flag, thank you.”
“My husband and I just received such high quality service it honestly amounted to concierge level service from Ali who processed our expired passport renewal. We arrived without an appointment (you can make an appointment but they will try to serve you if they can even without an appointment,) Ali took our photos, processed the forms and in ten minutes at most, we were all set and out the door. Best of all was Ali’s professionalism and friendly attitude.
UPDATE: On the above review and an added exceptional experience. We applied for our US Passport renewals with Ali at Alamo USPS on July 15, 2025. We received our new Passports Aug 13 and 15, 2025. Great service time.
On Aug 15, 2025, I took my 95 year old aunt in for passport renewal of her expired passport. Ali helped us. His patience and professionalism were superb. Great staff at Alamo, USPS office.”
8:30AM - 6PM
1675 7th Street Rm 236, Oakland
Post Offices
“I went to 2 different USPS’ (Noe Valley and Mill Valley) for fingerprinting and their machines were all broken. I finally came out to Oakland and their machine was working! Sharing here for others looking”
“Ruth was very kind and helpful here! She's an excellent employee. She saved me $50 today by finding a spare box in the back so that I didn't have to use the XL size they had in stock. The XL would have cost $74 (and was too big for the stuff I had to ship), but the box she found only cost me $24 to ship. Thank you Ruth!”
8:30AM - 5PM
3641 Mount Diablo Blvd, Lafayette
Post Offices
“The Lafayette post office is a great place for your needs. And their customer service is awesome. They got above and beyond, to make sure their needs are met at their business. Thank you.”
“i completely forgot my old school id two days ago when i picked up my package and i just got it in the mail today! i didn’t even hit anybody up for it! a+ customer service thank you very much”
“Ms. Avery, and the other young lady who were working, do an outstanding job of taking care of customers!
Very professional, polite, and attentive to customers needs! The ladies need to be commended for a job well done!”
“I have to say that my experiences at other USPS, like Martinez (on Alhambre... very rude and unprofessional employees), and El Cerrito (also very rude and unprofessional employees), make me appreciate my home USPS in Hercules. The staff are very cordial, customer service oriented, and do not complain or argue with customers needing a little extra time due to multiple mail items. I will choose the Hercules post office over any I've visited lately.
It takes less time to assist a customer than it takes to argue with a customer, delaying other customers' services.”
9AM - 1PM 2:30 - 5PM
1333 Park Avenue, Alameda
Post Offices
“While this post office is somewhat hard to find (next to Alley &Vine) once I was able to do so I was greeted by a very friendly US post office person. Miranda was super knowledgeable, friendly, and made my eBay return a breeze. I highly recommend this location.”
“I had an amazing experience at the post office thanks to Erica.
She was incredibly kind, patient, and helpful truly going above and beyond.
I’ve never received such excellent service before. Erica made everything easy and pleasant, and her positive attitude really stood out.
She’s a true example of outstanding customer service.
Thank you, Erica!
God bless you!”
9AM - 4:30PM
6324 Fairmount Avenue, El Cerrito
Post Offices
“I accidentally use the wrong kind of box for sending. The two women working at the counter was so friendly and helpful. I made sure that I had a way to get my package out. Honestly, having just moved back to the Bay Area from the East Coast, I was stunned by their friendliness.I wish they could train postal workers in other places because they were so exceptionally helpful.”
“I feel lucky to have a post office that’s close by. It’s never too busy and the staff are pretty nice. Sure there could be one grumpy worker every once in awhile but who doesn’t have a bad day. I go often to mail boxes and most of the time it’s a solid experience. I always feel confident my mail and boxes are delivered on time which isn’t the case at some postal offices.”
“I went in on a Tuesday afternoon and it wasn’t too crowded. Aminah helped me with a package that had been returned to me, and she was super friendly, patient, and helpful. She made the whole process easy and pleasant. Really appreciate her help and great customer service!”
“I always have a great experience at this Rite Aid! The staff is friendly and super helpful, and they usually have everything I need in stock. I love the variety of products they offer, especially the seasonal items!”
“Jay (the Asian) is a phenomenal attendant for this location. He is very kind, efficient, and focused every day and knows his regular customers. Thank you for your outstanding service!!!”
“Thank you David for having a smooth transaction with you. I ask an envelope and without hesitation you gave me one and you explained the normal envelope and the priority one. You're kind to me and you have patience of answering all my questions.
Thank you for helping me.”
“Always fast and efficient. Just don't be that jerk who shows up 5 min before closing with an armful of packages. No lines in the middle of the day. They're occasionally understaffed but that's not their fault. USPS is such a valuable service!”
“I love this post office. The sistah that works in the far corner is so incredibly helpful and proficient at her job. She is so on it, that I usually leave feeling better than I walked in because she makes the experience so pleasant and clear. If it weren't for parking I would use this post office exclusively. I will say that the USPS should update the equipment. Some of the machines seem like they haven't been updated since before Regan was president.”
“i love the post office in my city cuz its very easy to deliver letters though the post office and also delivering packages its also easy to do and the prices are very good so keep up the great work and keep it up”
“The lady working the counter on Saturday was very kind and patient about explaining each step and I was out of there much faster than I expected. I really appreciated how well she kept things rolling!”
“They were incredibly helpful. I mean, they’re always great, but they helped me work out which box to use, and they were spot on! I like these simple pleasures, like friendly, helpful people.”
“There’s usually only one staff member working, so it can take a bit longer, but they are always friendly and doing their best to help everyone. Really appreciate the positive attitude despite how busy it gets.”
“I have never had a bad experience at this location. The clerks have always been friendly and helpful. In fact I applaud them for working in such a challenging environment. Lack of leadership, at the top, (De Joy), covid, lack of employees, and long hours, have made a very difficult working situation for these people. I think them for their perseverance.”
“I came in very frazzled after a long work day right near closing time (I do not recommend doing that, always come way earlier), but Shannon was so incredibly kind — she walked me through the process and was so helpful even when I was fumbling with my wallet and keys. Honestly made my day - thank you!!!”
“You all are crazy! This post office rules! I have shipped many packages through here and have received great service including tips on packaging and insurance. I also live across the street from this location and likely have my mail delivered though then to which I too tip my hat. I've done thousands of dollars in business through this location, always with quick service and smiling help. 5 stars!”
“Outstanding service. Went for my 5 year old passport appointment with all the relevant paperwork and pictures. Reached couple minutes earlier than anticipated. The team was very kind, friendly and accommodating. They took us in early checked everything and we were out in less than 10 mins. Would highly recommend this location. Thank you so much for making the experience wonderful.”
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“I’ve been coming to this post office for two decades. Always friendly, helpful and to the point. Happy to see my federal tax dollars going to something truly useful.”