CVS in downtown Palo Alto stands out for its exceptional customer service and welcoming atmosphere. The helpful staff, who are known for their friendliness, create a pleasant environment that even delights pets. The pharmacist is particularly praised for his outstanding patient care; he goes above and beyond to support customers, making the process as stress-free as possible. This CVS offers a good selection of over-the-counter medications, and the knowledgeable staff are always available to assist with inquiries. The drive-thru service adds convenience for those in a hurry. Customers appreciate the genuine kindness of the staff, who frequently assist with prescriptions and medications. Overall, this CVS delivers a positive shopping experience, with friendly cashiers who provide useful information and a warm atmosphere that leaves a lasting impression.
the people who work here are all nice, but they are overwhelmed. The store needs to hire more staff. It must be a horrible place to work because there is constant turnover.
December 2025
CVS on Palo Alto California has the best customer service, high quality performance you will find in these times anywhere in the country.
June 2025
Staff is good. But no-one comes to the cvs photo section. I observed that many customer’s wait frequently just for someone to show up at the counter.
