Red Wing in Pasadena, CA, offers a top-quality shopping experience for those seeking durable and comfortable work boots. Customers praise the knowledgeable and helpful staff, with employees like Alexis, James, and Jessica providing expert guidance to find the perfect fit. The store features the Ultimate Fit Experience, where specialists help customers build a tailored fit system to ensure support, comfort, and safety all day long. Customers appreciate the personalized service, including trying on multiple boots and receiving recommendations for inserts and cleaning products. The staff take their time, ensuring each customer finds the right boot, often making the shopping process smooth and enjoyable despite initial overwhelm. The store also offers excellent after-purchase care, such as complimentary oiling and lace replacements, along with minor and major shoe repairs. Overall, the Red Wing Pasadena store is known for its high-quality products, attentive service, and commitment to customer satisfaction, making it a preferred destination for those needing reliable, comfortable work footwear.
A compliment to Anthony for exceptional service involving an exchange of purchases. There was convoluted computer problem that he worked out with courtesy and consideration. Red Wing has made a new customer because of its quality shoes and outstanding service.
September 2026
I love this store. Theyre always very efficient and helpful plus I love RedWings product. We've been through some tough jobs together and I've used their boots in the snow and have never been cold.
September 2026
Exceptional service. Its my local Red Wing store. Always nice thorough & complete service in purchasing my work boots. They dip & oil the boots also. Dip is an additional charge.
