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“Spent over 3 hours last night on the phone with Verizon tech support and they were unable to totally solve the problem. :( Went to the store today and Ethan was amazing, very knowledgeable and extremely helpful. Friendly, professional and just a great guy. Thanks Ethan!!! :-)”
“Since moving to Cali, I've been to this store quite a. Few time and it is always a joy to visit. The staff is always helpful, insightful and cheerful. Never had a bad moment there, will continue going here for as long as I live in the area.”
“My wife and I went to the Pleasant Hill Store on Apr 26th because my iPhone 11 was not receiving internet. I decided to purchase an iPhone 15+. The sales rep, a young black gentleman whose name is pronounced Parran(spelling is incorrect, sorry) was absolutely F-A-N-T-A-S-T-I-C !!!!!!!! T-Mobile needs a thousand Parrans! He is very knowledgeable of the various plans and the pros and cons of each. His patience is unparalleled. We had so many question and he answered them all. While attending to us , he never failed to greet other customers when they entered the store. My wife then decided to purchase an iPhone 15+ for herself. We left the store as though it was Christmas again. I hope my handshake wasn't too firm. I was just ecstatic over the service I just received. It was great to see professionalism in a young person. This guy has a great future”
“Every time I go into this store, the employees have great customer service. I’m an older millennial so they are able to answer a lot of my questions on gift ideas for kids in my family.”
“I came in with family from overseas on Saturday around 6:30pm and were helped by Phillip and Luis with getting them setup with SIM cars and plans. They were very honest and upfront with available discounts and all the fees involved. Phillip helped check if the phones could support US bands so we weren't wasting money.”
“Mason, their employee, is amazing. He went above and beyond his duty helping me to battle Verizon phone support for 6 hours. Mason's competence and friendliness presented such a contrast with every phone support employee. Thank you very much for your help!”
“I shop here a lot for all personal and business electronics. I needed a security camera for my truck yard. For some reason the salesman was unable to understand I wanted to purchase an item. Very frustrating. Fortunately the store manager, Jorge, stepped in and facilitated a smooth and easy transaction to get me and my business exactly what I needed. Thanks J, you are the best. Nothing beats the brick and mortar experience. I've been shopping this store since they opened. Still the best.”
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“Our overall experience was amazing. Mason, who was the person who helped us, was very cordial and helpful and had good insight to what would best fit us and where we could benefit the most.”