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“Remarkable service. The team is exceptional and I give them a strong recommendation as a long time customer. One of the tech support Alan was exceptionally helpful today..so much so I felt a need to write this review.”
“Ms. Kelani Teng (Mobile Expert) and Mr. Ryan Ng (Mobile Expert) provided us with EXCEPTIONAL customer service! They answered each and all of our questions thoroughly. We highly recommend Kelani and Ryan at the Chestnut Street store.”
“From the moment I walked in, the staff was welcoming, patient and knowledgeable. The manager, Vee was especially helpful and made sure everything went smoothly. Vee took the time to answer all my questions, explained my options and made the entire process stress free. I would definitely recommend this T-Mobile location.”
“Listen, I’ll keep this short and sweet.
I spent well over three hours on the phone with Verizon customer service in the middle of the night trying to get a number that had already been ported attached to my phone. The number came from a CRM that used VoIP, and Verizon already had it in their system. The problem was simply getting it connected as the second eSIM on my phone. Somehow that turned into an endless loop of transfers and troubleshooting that went nowhere.
All that actually needed to happen was one small step. Delete the second eSIM that wasn’t connecting, reactivate it, and start the setup again. That’s it. Nobody on the phone could tell me that.
So the next day I went into the store.
There was a slow customer ahead of me who clearly needed a lot of help with basic phone stuff. Then another guy who wasn’t exactly rude but kept pushing for exceptions the employees obviously couldn’t give. Through all of it, I watched Konnor handle both of them with patience and kindness.
By the time I sat down, I was doing my best to stay pleasant after wasting three hours the night before going in circles and getting nowhere.
I explained to Konnor what was going on. Within seconds he knew exactly what the issue was and what the next step needed to be. We fixed it, my second line is now working exactly as it should, and the whole thing took maybe ten minutes. He even took a couple extra minutes to double-check everything to make sure it was fully set up correctly.
Anyway, if you ever have an issue with your phone and end up at this Verizon store, be nice to Konnor. He knows his stuff.
And after 21 years as a Verizon customer, he’s easily one of the best in-store employees I’ve dealt With.”
“This was the smoothest most cheerful interaction I've had with a cable company. The blonde male employee with a ponytail looked very happy to be doing his job. I was able to get the networking equipment in under 10 minutes.”
“The entire team, led by an exceptional manager, provides outstanding service. It’s clear the management sets a high standard for excellence, ensuring every interaction is handled with both efficiency and care. This was truly the best customer service experience I’ve had in years.”
“I had a great experience at Verizon thanks to Omar. He immediately understood exactly what I needed and walked me through everything clearly and efficiently. We even ended up chatting about Verizon and some of the latest tech, which made the whole visit feel relaxed and enjoyable. Super helpful, knowledgeable, and easy to talk to, really appreciate the excellent service!”
“I had an absolutely fantastic experience at this Verizon location thanks to the exceptional service from Manager Lulu and Associate DJ.
From the moment I walked in, I was greeted warmly. They were both incredibly knowledgeable, patient, and went above and beyond to help me with upgrading my iPhone 13 pro to a brand new Google Pixel 10 Pro! Lulu demonstrated true leadership and professionalism, ensuring the entire process was smooth and efficient.
DJ was thorough, attentive, and took the time to explain everything clearly, making sure all my questions were answered. They are a fantastic team and represent the best of customer service. If you need assistance, I highly recommend asking for Lulu and or DJ! Thank you for the great experience I love my new phone!”
“We have been tenants at the Bayshore Business Center for the past 6 months and really love it here. The management is super responsive and friendly (especially Nico!). We'd highly recommend it for other businesses looking for office space.”
“Outstanding Service from Steven and Allen at Stonestown Xfinity!
We visited the Stonestown Xfinity store on a Friday afternoon to ask about international phone service, and we were lucky to be greeted by Steven—an absolute gem! He was cheerful, knowledgeable, and incredibly helpful, answering all our questions with patience and clarity.
While reviewing our current plan, Steven discovered we were eligible for a credit that allowed us to add an Apple Watch and upgrade our plan—without increasing our monthly payment. What a pleasant surprise! We chose the model and color, and began pairing it with our existing iPhone 11. Since our phone wasn’t updated, the process took quite a while, but Steven remained calm, professional, and supportive throughout. He never made us feel awkward about our older device—instead, he guided us through every step, including troubleshooting, restarting, and syncing.
Allen, the store manager, also jumped in to assist with the pairing and upgrade process. Allen provided the new iPhone information to us with the detailed payment plan. Both Steven and Allen worked seamlessly together with other associates, staying past closing time to make sure every detail was handled. We were the last customers to leave the store. It was already dark outside, but we left feeling so uplifted—not just because we had new phones and watches, but because we received truly exceptional service.
During our visit, we saw other returning customers drop by just to say thank you to Steven - proof that this team builds real relationships under Allen’s leadership.
Steven and Allen genuinely listen, learn, and care about each customer’s needs. Their dedication, kindness, and professionalism made our day. Highly recommend this store for all your phone upgrades, questions, and tech needs. Thank you both for a wonderful experience!”
“You want excellent service at this xfinity store. Go see. Alex has great patience very informative. Kind persons pretty awesome person. Thank alex for you great customer service, ten out of ten bro”
Open 24 hours
267 8th St, San Francisco
Internet Service Providers
“Awesome provider. So happy to finally ditch Xfinity! I used to have ATT and I missed having symmetrical bandwidth. Installers were great. Gigabit DL is accurate, Upload is a little slower but it's a fantastic improvement (~600Mb/s). Only downside is no IPv6 support (in my area at least).”
“One of best service provider in the area!!
Here you can find the best deals from at&t & Xfinity home internet solutions. 5/5 recommended!”
“We went in for help with wifi for our new business and happened to come in when Edgar the business manager was in this location and we got so lucky! He was so kind and soooo helpful and made it clear that he will be an ongoing resource for us - so grateful - that’s literally the reason we decided to go with Verizon after all. Thank u Edgar!!!!!”
“Kacie was incredibly helpful and patient in helping me with a prepaid SIM while I was visiting San Francisco. She was very sweet and kind and provided me with excellent customer service. Thanks Kacie!”
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“We just got our install completed by James (I think, my name recollection is terrible). He was great, fast, and helped set up our router and test speeds. We immediately increased available speeds atleast 3X and even more on the upload while paying a 1/3 the price. Looking forward to using the service!”