The Verizon store in San Francisco is a helpful and convenient location for mobile, internet, and business needs. Customers appreciate the friendly and professional staff who are eager to assist with various services. Many reviews highlight the staff's helpfulness, with employees like Janney and Shivam receiving special praise for their attentive and accommodating service. Janney, noted for being Deaf-friendly, helped new customers set up phone lines and internet packages with ease, while Shivam resolved complex network issues quickly and followed up to ensure satisfaction. The store is conveniently located near Market & 4th St NE BART, and customers feel safe visiting the location. Online services are also available, including appointment scheduling, online orders with free or same-day delivery, pickup options, and express lockers. Some customers mention minor issues, such as trade-in discrepancies, but store management is responsive and works to resolve problems, showing they care about customer satisfaction. Overall, this Verizon store is recommended for its helpful staff, good service, and accessible location, making it a reliable choice for those in the area seeking mobile or internet services.
Huge thank you to Omar for being so kind and helpful when I came in to replace my phone after it had been stolen. His compassion and support while explaining my options was very helpful, and he made my day better. If I ever need to go back to the Verizon store, I will come to this one, but hopefully it won't be for the... read full comment
February 2026
Based on the reviews here, I was worried about the customer service I was gonna get but I was blown away by the support I got from Omar. Seriously, great guy! Thanks Verizon.
January 2026
staff are super friendly. very efficient in processing our request... it is a long line... better to make appts ahead of time.
