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“Great customer service in town! First time working with them and for sure I’ll be back! Few places working like you nowadays guys! Thanks a lot great prices great quality, my IPhone look like new now! Luciano was friendly and efficient 100%.”
“Hello all…this place is excellent, gave me a great price (especially compared to other westside repair stores), super fast, and I can verify all the other glowing reviews are totally accurate. Thanks so much, I would totally come again for any other repair needs!”
“How do I begin telling you about the extraordinary, Rochelle— First of all, I was immediately impressed with her wonderful and warm, friendly customer service. It was clear from the beginning her experience and knowledge is unmatched. She was quick, efficient and thorough. Please recognize and reward this young woman’s effort. She was an absolute delight and pleasure to work with.
Very truly,
Eva Parkinson”
“Sam is extremely knowledgeable, professional, and is excellent at his job. Thanks to Sam I have had exceptionally good service every single time I have visited this location !!”
“TLDR: Kevin, Ruben, & Meg set the standard to be beat in customer service and professionalism.
After being with them for 30 years for cellular, I had decided months ago to leave AT&T.
I went in late on a Friday afternoon on a beautiful day, thinking it'd be quick and easy.
It was not quick. It was, however, exceptional.
I was greeted immediately by Ruben, who let me know from the get that it'd be about 20 minutes before someone could sit with me. He asked what I was in for and got me on the list. He looped back prepping me for what I needed so I could be ready when it was time. I logged into my ATT account and took screenshots of my statements, account, and plan details.
Kevin was the guy assigned to work with me. I was clear about what I wanted, he was clear about T-Mobiles offering, and we were off to a good start. But then, we were met with challenges at every step of the way. AT&T did not make it easy for me to transfer. From getting the release PIN to porting the account over, we ran into hiccups and delays. Throughout the ENTIRE process Kevin was calm, patient, and unphased. A true professional. Ruben stopped in from time to time to check on us both as we progressed. I was astounded by Ruben's attentiveness on the floor, checking in with customers in progress as well as those walking in the door, consistently until his shift ended. They had a full house, and no one sat for more than two minutes without a hello.
In the final stretch, I asked Kevin when his shift was up, He assured me we'd be done before the top of the hour. Turned out, AT&T had given me an account number that did not match on the back end in order to port the number over to the new carrier. We took it straight off of my invoice, it failed, Kevin and I contacted AT&T via the app to confirm, they confirmed, Kevin had to escalate up through T-Mobile to three-way patch a conversation with AT&T to get the correct account number - which was not, by the way, the account number I had on my invoice OR in the app. (SHADY!)
All to say, Kevin's patience and professionalism all the way through our THREE HOURS together was unwavering. I walked in nervous about a carrier switch, I walked out converted to T-Mobile without one single regret.
On the way out, I was able to thank Meg who was on the floor and had supported us through the entire fiasco.
Wow, T-Mobile, if Kevin, Ruben, & Meg represent the quality you offer in service, they are bar none.
Thank you to the T-Mobile Santa Monica team for one hell of a first experience with a new carrier that has me never looking back.”
“I just got home from an exceptional customer experience at the Santa Monica T mobile store on Wilshire Blvd. I highly recommend this store for its friendly and very knowledgeable staff.
In addition, they pay close attention to customers’ phone issues and questions.
I had exceptional service from Edwin and Ruben. Ask for them when you shop here.”
“Had such a pleasant visit, Jackson at AT&T was above and beyond nice. As soon as I walked in he acknowledged and greeted me so nicely. He was quick to take care my request, was very polite and honestly one of the best customer service I have seen in Santa Monica area. Not only did he assist me, he was very polite to other customers that were entering in and took care of their request especially with being a one man person on his team. I think AT&T management should promote Jackson, as he is great at what he does and does it with a smile and with care!”
“The staff at this Apple Store is great. I broke my phone and they replaced it immediately. I also followed this workshop, and the teacher was extremely friendly and professional”
“Felt compelled to write a glowing review for Ozan Aslan. He made a stressful afternoon very manageable and I didn't even need to sign in, he took me right away to sort out my modem swap. Very kind and friendly. Thanks!”
“Lost service on my phone and came in for support.
Chance and James troubleshooted the complex issue with a positive attitude.
Thanks so much!”
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“Michael is the best mobile repair specialist that i have ever experienced very fast very knowledgeable on time and nob done professionally now have a phone it looks like brand new.
Thank you Michael ?”