Finish Line, located on the second floor inside Macy's, offers a classic shopping experience with a well-organized layout. Customers generally find the prices reasonable, making it a good place to shop. However, service can be hit or miss. While some associates are attentive and helpful, like Connor who assisted a customer close to closing time, others may seem preoccupied with store procedures. Connor exemplified great customer service by going out of his way to unlock merchandise and engage in friendly conversation, even though the store was nearly closing. On the downside, some shoppers have noted issues with the store's atmosphere, including distractions from groups of people in the dressing room area. This has raised concerns about the overall shopping environment and the attentiveness of sales staff. Despite these mixed experiences, there have been standout employees like Evon, who have left a lasting positive impression on customers with her exceptional hospitality. Overall, while Finish Line has potential with its product offerings and some outstanding staff, the shopping experience may vary depending on the time of visit and staff availability.
If I could give it zero I would. Angel, the so called manager, refused to return a pair of shoes for my 8 year old that fell apart before 30 days was up. He refused to help at every turn and offered no resolution to my problem.
May 2023
This place has a classic design. everything looking in order. This place is located at the second floor inside the Macy's. from inside the mall is right at the entrance. unfortunately i did not see anybody approach the salesman and business looks super slow. checked the prices and looked reasonable! Shop there!
October 2022
Well, Mason just lost out on a $4000 purchase by not answering the phone after 10 minutes of us ridiculous voicemail option. I waited on hold and two departments for over 10 minutes. Happy to take my business elsewhere.
