Verizon in Santa Rosa offers a range of mobile, 5G home internet, and business solutions. Customers can visit the store or conveniently shop online, with options for in-store pickup, free 2-day shipping, and same-day delivery where available. The store is known for its helpful and friendly staff. Many customers appreciate the efficiency of representatives who quickly address their needs, making the experience smooth and pleasant. One customer highlighted a great experience with a representative, expressing satisfaction with how quickly they were assisted. However, there was a notable issue where a customer's micro SD card was not checked during a phone exchange. Despite this, another customer praised the excellent help they received in unlocking their phone, calling the representative an incredible human being. Overall, the store has received positive feedback for its customer service, with several customers mentioning how fast and easy the process was, especially when they visited during less busy times.
I had an unexplained malfunction with my Pixel 8. Denny and the crew helped me through the process, demonstrating knowledge of possible problems and making sure that I got a replacement phone with no inconvenience. Amazing customer service!!
April 2024
Super nice and friendly staff, very helpful and good with explanations. Very highly recommend
January 2024
Wait wasn't too long. Recommend getting a reservation which is super easy to make on line. Good selection of phones
