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9:30AM - 6PM
1377 E Los Angeles Ave, Simi Valley
Banks
“I had the pleasure to have Blanche Elbsat help me with my transactions the bank. She went above and beyond, not only that but her positive attitude put a smile on my face. Blanche provided amazing customer service.”
“Very clean and organized branch. Came in to speak to somebody regarding a maturing CD I have elsewhere and wanted to see if this credit union might be an option. The tellers were wonderful and Divan Zuniga was very friendly, knowledgeable, and patient. He answered all my questions and I took his information down in case we do business in a few weeks time. Great service and first impression!”
“I had to retrieve a bank statement from 20 years ago. With one phone call and a trip to the closest branch, I had it in hand (and they waived the fee). Why would anyone bank with a commercial rip-off bank? Credit Unions are the way to go, and Wescom is one of the best! Thank you, Esau, for your excellent customer service.”
“I am very happy with this bank. Everyone there is always so polite and helpful. They are always well staffed , so there are no long waits to get help.I highly recommend this bank!”
“This bank is pretty good, but what absolutely shines is the employees. They genuinely want to help you get out of debt. They genuinely want to help you get loans. Props to trevor. He tried to figure out if I could get a car loan. Once he figured out I couldn't because the car was too old, he told me what bank I could go to. He said he was there to help me with my financial needs even if it wasn't with chase. Amazing support 10/10. THANK YOU TREVOR!!!”
9AM - 6PM
2680 Tapo Canyon Rd, Simi Valley
Banks
“First time for me to go inside this branch. Dear Hubby does most of the errands, including banking, while I am working during the weekdays. We had gone out together on a Wednesday afternoon to run some other errands and stopped in to take care of a few items. I'd had an ATM card go missing; learned it was because they hadn't updated my address (even though they updated the overall addy on the account, and for DH, but not for me??), so the renewal card went into the ether or an old address. They were able to print a new one right in the branch. Yay! I also needed to sign to be joint owner of a newer account, and the customer service rep was able to take care of that, too. The branch office was pretty deserted at 3:00 on a Wednesday. It seemed they had a lot of employees working and not that many members to serve. They play upbeat music; kudos to whichever service they use for their selection. No sleepy elevator tunes, but not obnoxiously loud, either. The facilities are very clean - floors, desks, tables, chairs. That's a plus. Since they're close to the freeway (and bank robberies are evidently a SoCal thing), they have a security door lock system when going in and out. Not something I'm used to, but it makes sense in this crazy era in which we live. The rep who worked with us was efficient, but not overly friendly. When we thanked them for handling our requests, there wasn't a response. Normally you'd expect some kind of an acknowledgement, i.e., "Thank you for being members", or something of the like. Oh well, just a reminder to me when I'm speaking with a client to let them know that my company appreciates their business! Always lessons to be learned when out & about in the world TCB.”
9AM - 5PM
1855 Cochran St #108, Simi Valley
Banks
“I love Logix! Every branch is filled with wonderful, helpful, and friendly employees. I love my local branch. Yesterday I went in to get a cashiers check for my final mortgage payment with another lender. That’s right, I just paid off my mortgage! ? Today I was surprised by a Congratulatory gift from Yesenia at Logix - Simi Valley Cochran St. Branch delivered to my door. Best credit union/bank there is! ? Thank you for the delicious goodies, Yesenia!”
“I had a time sensitive personal emergency with a cashiers check and was helped even when it was insanely busy at the bank. It took awhile but the ladies here helped me out and saved my day. Thank you so much!!!”
“Manager Alexander Duran he was very insightful and I found his advice easy to follow. He went above and beyond what I needed. I'm thankful I decided to go to this bank branch. :)”
10AM - 4PM
1307 E Los Angeles Ave, Simi Valley
Banks
“I went in to the Simi location just before closing to get a cashiers check. In spite of a 15 min wait in line and extra time for approval, the teller was very friendly and accommodating. The transaction went as planned and was given a pleasant farewell by the manager who had to unlock the door for me to leave.”
“Bryan Ayala was extremely professional, courteous, and efficient. He solved several of my issues quickly — within minutes— even though I had many requests. I’ve used similar services before, but none have matched the speed, professionalism, and expertise that Bryan demonstrated. His communication was clear, respectful, and knowledgeable from start to finish.
Truly a five-star experience — highly recommended for anyone looking for reliable, experienced, and professional service.”
“Ata and Gregory Kim were amazing! They assisted us in our needs for probate information and their service was quick and the process easy. So thankful for people who care during such a difficult time. This branch was awesome and dog friendly! Will definitely be back!”
“Alexis was so helpful when mutual clients needed to open an estate account for a probate matter. We couldn't recommend a better place for assistance during such trying times. From all of us at McDonald Coons Law Group, we send our appreciation!”
“Jolly helped me and my mother today and it was one of the best banking experiences I've had in a long time. She was thorough, attentive, patient and friendly. Amazing customer service. I don't understand why the reviews here are so negative. This branch felt very welcoming.”
10AM - 5PM
2860 Cochran St, Simi Valley
Banks
“A classic example of great customer care and focus. I visited this branch for a notary appointment. A warm welcome by the staff. Manager Tiffany Graves was busy and I was waiting for her to be available. Her officer comes to me after some time, explains the situation, apologizes for the delay and offers me an alternative to go to the next door UPS store and the bank will reimburse me!! What a surprise!! I couldn't imagine a bank paying for a notary for a customer's personal document! Not the end of the story yet. The manager then called me that afternoon and apologized for my wait and inconvenience! I am pleasantly surprised and felt special in this artificial AI world and profit-obsessed, constantly cost-cutting corporate cultures (vultures?? Haha). Thank you Tiffany, Marlene (sorry if I mistyped your name) and Sneha for creating a beautiful positive world inside these 4 walls of the branch.
Last week I visited the Bank of America branch for the same. You should read my review on Google for it! Two bank branches right next to each other, and still two worlds apart! One place where I saw anger and frustration of customers, negative energy abound, while the other place is warm and welcoming. I have banked with both banks for the last two decades, mostly online, it is only now when I went in person I know the real identities and values!! A great lesson too in how one person, a manager probably, who can shape the experiences, and days, of customers who walk in! You can choose to make them feel happy and special or sad and unwelcome!!
Thank you Citibank. Keep up your good work!!”
“Fantastic customer service. I love when I have to go in. The manager and his staff remembers my name and welcomes me when I come in. Hopefully they will maintain this customer service when they switch over to US Bank in a few days.”
“Hi, I was assisted by Cynthia, Anthony; and on the phone, remotely, Tawandya.
Cynthia was very friendly and answered my questions, and was patient with me.
I came in on a following appointment date to finish my transaction, and Cynthia was helping with helping at the teller lines ; so Anthony filled In with Tawandya. Great team effort guys! :)”
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“We had an urgent issue with a deposit hold, and the policies between the other bank and OceanAir were not aligned. Brenda from customer service went above and beyond to find a solution that respected both policies. We would not have been able to resolve this issue without her help. She truly cared about our situation and treated it with urgency. Thank you, Brenda!”