Cell Phone Stores in Tustin, CA

“I was extremely impressed with my experience. I made an appointment, and my phone repair was completed in under half an hour. I know that may not always be standard, but the efficiency and customer service were outstanding. The quality of the repair is excellent, and my phone feels brand new again. I honestly feel like I’m in love with my phone all over again. From start to finish, the service was smooth, professional, and exceeded my expectations. Highly recommend.”

“I came to see why my phone was acting up , turnd out its a new update and i left all the appa open in the bck ground , the lady here has a lot of patience by helping someone like me who really isnt tech savvy ... she gave me an umbrella”

“I had great service a this location anais went out of her way for me she is very pleasent great customer service I highly recommend to ome to this location if you want great service! ???”

“VERY HANDY ! My wife and I hit this huge store on a rainy Saturday. First up I grabbed some personal care toiletries in the MAN ZONE. My wife found some cute easter baskets for our 2 little grand daughters. PERFECT ! We had in our mind to buy a couple of bedside lamps ( base and shade ) to change the look of our bedroom now we have added new linen colors on our bed. I found the style of white fluted lamp shades we wanted in their small lighting section...for $12 each. It would have been $25 each for base & shade at Ikea for almost the same look we ended up with using our amp bases. And they look great too ! We also needed a pair of white standard pillow cases for the guest bedroom. We found them for just $18 for their home brand.....a ton cheaper than the $95 home brand at Macy's. Very helpful service at the checkout with the thoughtful female cashier pointed out a pretty gift bag was a bit wet from the damp shopping cart. We changed it out and she placed it inside a plastic bag. GOOD VALUE HERE !”

“This has become our favorite Tmobile store. The staff here and customer service is beyond amazing. Especially Joshua, he takes ownership of the store and the customers. He stayed late to make sure all our needs were met. Thanks!”

“I want to sincerely thank the team at the T-Mobile store for their outstanding service. Every person we interacted with was incredibly kind, patient, professional, and helpful. They answered all of our questions, without ever showing any impatience or frustration.

Over several visits, they helped us set up five mobile line transfers, process rebates, set up new phones, exchange phones, and two home WiFi's. Every step of the way, the team was understanding, supportive, and professional. I never once felt rushed or like I was a burden, which is rare and so appreciated.

While I was there working on my phone, I also noticed several new customers walk in right before closing time at 8 PM. Instead of turning them away, the staff kindly greeted them, assigned them sequence numbers, and invited them to sit down. They didn’t close the doors or reject anyone who came in late, they treated every customer with patience and respect, even after a long day.

A very special thanks to Kyle, who went above and beyond to make sure everything was set up perfectly and that we were comfortable with every step. Courtney was cool too!

Thank you again to the entire team for making a usually stressful process so easy and pleasant. I truly appreciate the outstanding service!”

“Diego Garcia — Designer at the Tustin Best Buy store is a real asset to the company .
We are a couple in our 70’s and not privy to all the latest audio equipment to say the least !
We asked Diego to put together a home theater package .
He not only explained how the system will work with our new TV , but he chose products that would fit our budget and level of appreciation .
He did not try to upsell us on equipment that we do not need .
Diego designed the system quickly as he has much knowledge of the products offered at Best Buy
We appreciated his understanding , good communication skills and honesty .
Gail & Bill Smith”

“The man who runs this place is awesome! He had a cussing irate customer in there who was completely un ruly. He somehow kept the man calm and talked to him so easily that he finally apologized to us and others in the store for his behavior before he left. But did get a new phone and not put in jail. Props to the manager!!!”

“I recently experienced exceptional customer service at Verizon Wireless from Ruby and Paloma. Their dedication to ensuring customer satisfaction was truly outstanding. They patiently addressed all my inquiries, demonstrating a deep understanding of the products and services. Ruby and Paloma went above and beyond to resolve any issues promptly, leaving me impressed with their professionalism and friendliness. My overall experience was elevated by their exemplary service, making them true assets to Verizon Wireless.”