Cell Phone Stores in Tustin, CA

“I was extremely impressed with my experience. I made an appointment, and my phone repair was completed in under half an hour. I know that may not always be standard, but the efficiency and customer service were outstanding. The quality of the repair is excellent, and my phone feels brand new again. I honestly feel like I’m in love with my phone all over again. From start to finish, the service was smooth, professional, and exceeded my expectations. Highly recommend.”

“Writing
I had an outstanding experience at Metro PCS by T-Mobile, all thanks to Khan. From the moment we walked in, he was professional, knowledgeable, and genuinely attentive to our needs. Khan went above and beyond to make sure my girlfriend got an incredible deal on her new phone, including a brand-new activation line and even waiving the fee—which we truly appreciated.
What really stood out was his honesty and dedication to giving us the best value possible without any pressure. It’s rare to come across someone who combines great customer service with real integrity, but Khan delivered on both.
If you’re looking for top-tier service and someone who truly looks out for you, ask for Khan. Highly recommend!”

“VERY HANDY ! My wife and I hit this huge store on a rainy Saturday. First up I grabbed some personal care toiletries in the MAN ZONE. My wife found some cute easter baskets for our 2 little grand daughters. PERFECT ! We had in our mind to buy a couple of bedside lamps ( base and shade ) to change the look of our bedroom now we have added new linen colors on our bed. I found the style of white fluted lamp shades we wanted in their small lighting section...for $12 each. It would have been $25 each for base & shade at Ikea for almost the same look we ended up with using our amp bases. And they look great too ! We also needed a pair of white standard pillow cases for the guest bedroom. We found them for just $18 for their home brand.....a ton cheaper than the $95 home brand at Macy's. Very helpful service at the checkout with the thoughtful female cashier pointed out a pretty gift bag was a bit wet from the damp shopping cart. We changed it out and she placed it inside a plastic bag. GOOD VALUE HERE !”

“Delores was great to work with. She was very polite and professional. She had my new phone up and running quickly. She was able to transfer everything from my old phone to the new phone seamlessly. This will be my new location for everything Tmobil. The manager was also very friendly and helpful.”

“We went looking for a TV. A sales rep named Frank came and helped us. He understood what we were looking for and our needs. Frank was very understanding and able to help us get the TV we were looking for. He was so helpful that I would highly recommend anyone going to this Best Buy ask or look for him to help you with a TV purchase or even questions.”

“I want to sincerely thank the team at the T-Mobile store for their outstanding service. Every person we interacted with was incredibly kind, patient, professional, and helpful. They answered all of our questions, without ever showing any impatience or frustration.

Over several visits, they helped us set up five mobile line transfers, process rebates, set up new phones, exchange phones, and two home WiFi's. Every step of the way, the team was understanding, supportive, and professional. I never once felt rushed or like I was a burden, which is rare and so appreciated.

While I was there working on my phone, I also noticed several new customers walk in right before closing time at 8 PM. Instead of turning them away, the staff kindly greeted them, assigned them sequence numbers, and invited them to sit down. They didn’t close the doors or reject anyone who came in late, they treated every customer with patience and respect, even after a long day.

A very special thanks to Kyle, who went above and beyond to make sure everything was set up perfectly and that we were comfortable with every step. Courtney was cool too!

Thank you again to the entire team for making a usually stressful process so easy and pleasant. I truly appreciate the outstanding service!”

“The issue was eventually resolved, but the staff didn’t seem very friendly or enthusiastic throughout the process.

Overall, the problem was fixed, but the customer service experience could be better.”

“The man who runs this place is awesome! He had a cussing irate customer in there who was completely un ruly. He somehow kept the man calm and talked to him so easily that he finally apologized to us and others in the store for his behavior before he left. But did get a new phone and not put in jail. Props to the manager!!!”