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“I just renewed my lease for a 2nd time and the people are what make this building great. The maintenance team and whole staff are excellent, especially Manny who quickly responds to maintenance requests and addresses the issue in no time. The leasing office keeps all residents informed and are quick to respond to any issues or concerns.”
“Leasing agent Chontae insisted on going above and beyond to offer a world class experience. She is very professional, easy to work with, and understanding. Chontae truly is an asset to this company. If you call the office ask for Chontae, she will not disappoint! (Tell her Blair sent you)”
“This apartment community is great-- family-friendly, safe, and very comfortable. The maintenance and cleaning team are amazing and everone in the front office is super helpful and responsive.”
“I lived here for almost 3 years and honestly, I'm so sad to have left though the area is in a rough state- this building is wonderfully maintained and full of some of the best people I've come across in downtown
The staff at the property always made me feel heard seen and taken care of, as well as safe as a female living alone in Dtla
Carlos, the security guard is always taking his job so serious and I respect that a lot and the way he protects the property and residents. Vincent and other maintenance is absolutely wonderful and it's the only time I've ever trusted anyone to go into my apartment without me being home. I've lived at so many high-rises and never felt safe letting any of the staff in my place unattended, I even feel that way at my new place! I never felt this at the Brockman and anyone who came into my unit did everything properly and with care.
But the biggest thank you to Mike who really makes a resident feel welcomed from the beginning to the end and always took any of my needs or concerns so serious and handled things in such a professional manner. Brockman was the best experience I ever had as a renter in Los Angeles and if I could pick this building up and put it down in a better area, I would stay forever!”
“Anna and Freddy were extremely helpful - as they always are - with our packages. Some packages got delivered to the wrong address and they personally delivered them to my doorstep! This is not the first time that has happened and they take it upon themselves to make sure our packages are delivered. Truly appreciate their efforts!”
“I just moved in to the Harrison and I love it. Meri was my leasing agent and she was extremely helpful and kind. I’ve had a very positive experience here- I highly recommend.”
“Absolutely loved living here! Amazing staff and amenities. Each staff is so lovely and takes the time to chat and get to know your needs. Mimi is the best leasing agent so efficient and preforming miracles. Chrissy is the best office manager so kind and always on top of things. Tracie is so thoughtful and kind. Shane is another gem. Just the best team! Such a nice fortress from the mess of Hollywood, it feels like a little oasis”
“I just spent 3.5 years of my life in LA living at the Roosevelt in DTLA. All I can say is, wow, what an amazing experience I had while I lived there and it was because of the amazing staff.Jack Wallach, Izabella, and the rest of the leasing team, top tier talent within the property management game. They have done a great job not only the amazing residents but even the occasional difficult ones. Truly a great team that was there to help make living at the Roosevelt a great one.Gina and Sandra- two of the best women that made sure the upkeep of the building was maintained. Both such great people that I feel need more credit. The flowers that Gina adds to the lobby, such a great touch.Amin, Ade, Janet, Michael, all great people that ensure the safety of the residents by maintaining the front of the house. All exceptionally personable and professional. I miss them the most!All of my valet guys, Alvaro, Marvin, Rafael, Manuel, Alejandro, Alfredo, Damian, Wences, Gerson, and Kevin. They were integral to the heart of the Roosevelt, all great guys that I know will continue to shine their light there.”
“Love my new home! Oliver provided exceptional service & was extremely professional throughout the process. I love the building and the decor, most importantly I love home clean the community feels & safe.”
“I would like to recognize Efrin for his professionalism and strong work ethic. He responds to maintenance requests promptly, completes repairs efficiently, and I consistently see him around the building actively staying on top of his responsibilities. His reliability, dedication, and respectful attitude are truly appreciated.”
“I’ve been a tenant at Paladia since 2014. The leasing and maintenance staff led by Yolanda Mason are consistently on their game and always pleasant and accommodating. The grounds are beautifully well maintained. I love living here! The Paladia remains a lovely, safe, and significant part of The Playa Vista community!”
“Dear Leticia,
I truly want to express my sincere appreciation for the amazing experience I had at Modera Hollywood, and especially for you.
From the very first day I arrived to see the building, I felt your incredible energy. After visiting many buildings where everything felt robotic and impersonal, the experience had honestly become quite discouraging. Meeting you completely changed that.
The way you welcomed me was warm, pleasant, patient, polite, and always with a smile and positive energy. Touring the building with you felt comfortable and genuine, and it truly made a difference. Because of you, the entire experience became enjoyable and reassuring, and it played a big role in my decision to choose an apartment in the building.
You were extremely helpful throughout the entire paperwork process and everything that was required, always with patience and care. You truly deserve recognition for the way you handled everything and for turning what could have been a stressful process into something simple, smooth, fast, and calm.
I just wanted to say thank you so much for everything you did. It really meant a lot to me.
Warm regards,
Yaniv Katzav”
“Best place to live on the west side. Maintenence crew is great about solving issues in a timely manner and staff is always fair. Been here for over 5 years now and not going anywhere!”
“Ava Toluca hills is an apartment complex I would recommend to everyone I know . Extra mention to the maintenance man Arturo, he was super helpful and attentive, great guy! Leasing office and Management was very nice. - p.s. Scenery is great, Deer, Hills and views. Just beware of coyotes at night if you have pets.”
Open 24 hours
888 S Olive St, Los Angeles
Apartments
“Excellent large-format housing in a luxury DTLA building - feels just like a hotel with concierge check-in and amazing amenities - super recommend. Very kind staff - especially thank you Emmi, made me feel right at home!”
“Jhonny the Leasing Consultant has been very helpful throughout our journey on finding a new place at Hikari apartment. He has been grateful on what we need and want on our new apartment.”
10:30AM - 5:30PM
14000 Palawan Way, Marina Del Rey
Apartments
“Great complex. Animals are allowed, which is nice, but they need a better designated area for pets to do the doo.Cool area with pool table, shuffle board, gym, free bikes, kayaks & paddle boards to tenants and guests. Great amenities for local activities.They need better security surrounding the property, there have been muggings nearby.”
Open 24 hours
Hollywood Blvd, Los Angeles
Apartments
“Went to a cool vintage clothing store and walked the side walks doing the tourist thing looking at the stars. Visited a wax museum. It was a good time with the kiddos.”
“Ali came over for a maintenance call and did a wonderful job fixing everything. He also went above and beyond by fixing 2 additional things he noticed while he was here. He also left my place cleaner than it was when he started. Thank you Ali!”
9AM - 6PM
6200 Hollywood Blvd, Los Angeles
Apartments
“I don’t live here, I only toured, but I had to come on here to give some well-deserved praise. Although we ultimately chose a different property, El Centro was a very close second thanks to our amazing leasing agent, Iryna.
Her work ethic and knowledge of the property were outstanding. She patiently answered what felt like 10,000 of our questions and took us on multiple tours to help us find the right apartment.
Even though we ended up going a different direction, I truly appreciated her professionalism and dedication, and I wanted to make sure she got the recognition she deserves!!
THANK YOU IRYNA!”
“Gustova and Ben from Maintenance came twice today to help me out with some urgent issues in the apartment. They were so friendly, competent and quick. They went above and beyond to make sure everything was fixed. Thank you so much!!”
“Wonderful community and exemplary service staff! I have been a happy member of this community for close to 4 years and recently required maintenance in my unit. I placed the service request online, and was delighted to have a service team member arrive at my door within a couple of hours! Mr. Huerta provided truly phenomenal service! He was prompt, professional, kind, and courtesy. He was even gracious enough to provide me a few minutes to clear my belongings before the service work started! The repair was complete within the hour and I was able to go about my day as normal, a genuine stress free process! The service staff is just another reason why I love this residence and community. Thank you once again for an extraordinary job Isaac!”
“I am leaving this review for maintenance for Sergio and Javier absolutely fantastic above and beyond nice and the quality of the work between a one and 10 is 10. They just installed a new washer/dryer for me which is one unit and it’s fantastic. Thank you so much again.”
9AM - 6PM
333 N Screenland Dr, Burbank
Apartments
“I moved into a one-bedroom apartment here a year ago and just renewed my lease. The office staff is personable and efficient and maintenance is wonderful. I highly recommend Toluca Terrace!”
“Review for Sergio Miranda Lopez. He came out right away to help with our washer issue, and I couldn’t be more grateful. He quickly diagnosed the problem and clearly explained what needed to be done to prevent more serious damage if it wasn’t addressed immediately.
He was extremely professional, set clear expectations from the start, and made sure we understood both the urgency and the next steps. It’s rare to find someone who is not only knowledgeable but also communicates so well. Thank you”
“I was there for a job and staff were so helpful I asked where can I park my car and they directed me to guest parking for free. I was there for 3 hours and when I got down to their offic”
“Anara Apartments Santa Monica has a great maintenance staff! I’m singling Antonio out for a wonderful job on fixing the kitchen cabinet doors after our move in. The entire apartment had just received new flooring and paint. The new kitchen doors, however, had failing glue on the edge laminates. Antonio had to search 21 doors and had to repair sections on most! Diligence and skill were apparent. Thanks again Antonio!”
“This review is ONLY for the front of building staff. Kelvin was absolutely incredible during the application process and helped us so much. Rick has gone above and beyond so many times. The two of them + maintenance crew really are great.”
“Dawn has always been incredibly friendly and patient, no matter how many tedious questions I have. It's clear she genuinely cares about providing exceptional service. Thank you for always being so supportive and attentive.
Craig L”
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“I’ve lived here for the best part of 3 years and one of the best things is having the peace of mind that the maintenance team are extremely responsive, helpful and accommodating. David Villegas has made such a huge difference to our experience being here and I’m very happy that he and Roger A are around to sort out any and all issues!”