Shoe Dept. Encore offers excellent customer service, with employees who are polite, patient, and respectful. One staff member, noted for her amazing help, assisted a customer in finding the perfect shoes and even shared a cookie with a child. Another employee handled a return with grace and understanding, making the process smooth and pleasant. Customers appreciate the store’s ability to provide hard-to-find sizes, such as size 15 shoes for teenagers, making it a convenient option compared to online shopping. The staff's friendly demeanor and willingness to assist create a positive shopping experience for all visitors.
The young lady who checked us out was very polite and respectful. She offered to sign us up for the rewards program, but when we politely declined, she didn’t get pushy or keep on about it. She continued the transaction with the same politeness.
December 2023
Wide selection at great prices. Staff are always attentive and respectful.
August 2023
Great selection of shoes , almost to many to choose from ! Nike I believe it the only brand they don't carry !
