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“The greatest customer service. I'm not a customer but bring a friend in often. The bank manager, Patrick, is so personable and helpful, and always takes time to talk with her. Totally impressed with everyone in the bank.”
“Laura and company went well above and beyond what I could have expected to help me get what I needed. Very personable and professional people. I'm very grateful.”
“Michael is an awesome guy, very professional, set me up with an account and is assisting me in some other financial plans that I have for my life. After switching from a very large international bank, I couldn't be happier to be with Huntington!”
“I rarely post reviews, but I feel compelled to call attention to the truly amazing staff at Lafayette's branch of Elevations CU. We just returned to the US from 2-year overseas, and had to re-create our life in Louisville. ECU, and particularly Victoria, have been stellar in getting our feet back under our desk financially. Literally every time I've gone to the branch or called in, I feel like I'm the only person in the building, even though everyone else is being served equally well. Kudos to Victoria and the entire staff. That absolutely ROCK!”
“"It's not what happens, right or wrong, it's how it is dealt with by managers!!!!"As a leader of various businesses, I live daily with doing all I can to give customers and clients a WoW!!! experience every time. This past Tuesday, 2/2/2021, my wife Hailey and I ducked into this branch mid-day to create our first joint account as we just got married. Well, it went poorly... for various reasons...and we really felt like "they do not want our business". I did send a letter expressing our disappointment, urging the branch to consider a review of their CX (customer experience) practices. I am pleased to share that Branch Manager JILL did call us to discuss the incident, what and how it happened, and to offer options. It does not matter what decisions we have taken. I do appreciate Jill's approach, her professionalism, and her commitment to step CX up. Cheers.”
“My family and I have been here my whole life and they have been very helpful transitioning me from under my parents account to my own accounts. We have always worked with Jodi and she is so helpful and cheerfull and easy to work with.”
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“PNC Bank offers a solid banking experience with friendly, helpful staff who are eager to assist with your needs. The clean, welcoming environment enhances the overall experience. Overall, a reliable choice for personal banking with a focus on customer service.”