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“We arrived at BDL to pick-up our car. I forgot to reserve one. The counter person, Dylan, was SUPER! He created a reservation, helped us select a vehicle and even put our luggage into the trunk. Way above and beyond what I have received at other locations (names withheld).”
“Indeed this place has experienced a mass Renaissance. For decades it was abandoned and had suffered Mass deterioration. Thankfully it didn't have a meeting with a wrecking ball.
Thankfully, the teamwork of the city, the state and the federal government were able to miraculously resurrect this iconic landmark and did a phenomenal job in terms of restoration as well as preserving many of the remaining inventory of historical artifacts of the original railroads and of the former Charles Hotel from a bygone era. The consolidation of local bus service PVTA, Intercity service of Greyhound and Peter Pan buses, rail service of commuter rail and Amtrak offer great convenience to travel to a multitude of destinations. They could probably add an overhead shelter at the Intercity bus depot areas similar to what was at the prior Peter Pan Station and they need to raise all the platforms for all of the trains at all the tracks. Moreover they should consider opening the upper-level part of Amtrak for people to wait for the trains up on that level to see their trains coming or going as well as offering additional restrooms for Amtrak passengers without them having to climb up and down stairs or go on an elevator.”
“Started off with a little issue on availability due to a previous renter but was corrected in a timely manner. Matt called other branches and found a suitable vehicle. Cam picked my family and I up when the replacement was ready. He was polite and helped with bags. When we returned the rental 10/10 Rob and Matt both made sure I was satisfied and apologized for the minor issue in the beginning. Amazing staff and very friendly. 1000% WILL RENT AGAIN from this Springfield, MA store.”
“Every time I rent with Avis, it has always been amazing!! Staff are nice and professional, always get great cars nice and clean. Overall great place, recommend it”
“I love the way they accommodate your needs very friendly very professional. I have never left disappointed I highly recommend them at the Springfield East Colombus Ave enterprise to any one that’s looking to rent a car.”
“A trusted friend recommended Tony & sons auto They finished the job of replacing the front bumper and grill and checking the sensors with expertise and precision you rarely see anymore, and they did it ahead of schedule. The car is good as new, and it's spotless, just as their work environment is. We can't thanks them enough.”
“If you're looking to rent an SUV or a passenger van, highly recommend this place. Staff is very courteous, prices are very reasonable and vehicles are very clean and well maintained. I was looking around for a passenger van for a family outing, I was lucky to come across this place. Recommend calling in advance to make sure vehicle is available.”
“Thank you Josh for the great experience in buying our ford edge! thank you for being an HONEST auto salesman! I appreciate everything you have done for my family to get into a car quickly where as our broke down and we needed a new one asap. I appreciate you going above and beyond and being a man of your word as you told me when I first walked into your auto shop " we take pride in our business" and it truly shows. I will be back for my next car in 3-4 years! Again Thank you for everything!”
“I have been using this enterprise at West Springfield for months, and each time I go, they are great! Extremely friendly, extremely helpful, and patient. The cars are always clean and great. They call to let you know you are all set and if they can accommodate the car you want, they will.
I will continue to keep using enterprise.”
“And they did it again! I posted the below review prior to my last rental. This time I had the dates wrong on my reservation and I was taken care of without event. They had an SUV ready for me within 20 minutes and I was on my way. GREAT customer service and care. All Budget Car Rental locations should be so effcient.(PREVIOUS REVIEW)I have used this Budget on 2 occasions and have been super pleased each time. The service and vehicle condition were great. My third time is approaching Friday. Happy returning customer.”
“Excellent experience overall - they easily accommodated my request for pick up & drop off at beginning & end of rental period.
My only complaint is that their device to handle tolls is ridiculously priced. Would've been nice to have option to use my own transponder instead. Lack of affordability meant a normal 70-90 minute drive from Westfield to Worcester MA hospital was 2-3 hours traveling via non-toll roads.”
“I rented a car from Budget at Newark (EWR) and returned it at Hartford (BDL). The return process at BDL was very quick and easy. I filled up the gas tank before arriving at the return location, so drop-off was smooth with no issues. The staff were efficient, and the whole process only took a few minutes. Everything was clear and hassle-free, which made the end of my trip smooth.”
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“Thank you for providing services in my time of need. I also enjoyed the Christmas decorations at the office and encourage other locations to get in the holiday spirit as well! Thank you.”