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“Excellent experience. We were walked from our hotel and they accommodated an early rental. The rental was seamless, Aaron was very friendly and there were no unnecessary charges. Very fantastic experience and overall made a bad experience with the hotel a lot easier. I highly recommend this location and appreciate the professional, friendly nature of the employees here. Truly an example of what renting a car should be like. Thank you.”
“Indeed this place has experienced a mass Renaissance. For decades it was abandoned and had suffered Mass deterioration. Thankfully it didn't have a meeting with a wrecking ball.
Thankfully, the teamwork of the city, the state and the federal government were able to miraculously resurrect this iconic landmark and did a phenomenal job in terms of restoration as well as preserving many of the remaining inventory of historical artifacts of the original railroads and of the former Charles Hotel from a bygone era. The consolidation of local bus service PVTA, Intercity service of Greyhound and Peter Pan buses, rail service of commuter rail and Amtrak offer great convenience to travel to a multitude of destinations. They could probably add an overhead shelter at the Intercity bus depot areas similar to what was at the prior Peter Pan Station and they need to raise all the platforms for all of the trains at all the tracks. Moreover they should consider opening the upper-level part of Amtrak for people to wait for the trains up on that level to see their trains coming or going as well as offering additional restrooms for Amtrak passengers without them having to climb up and down stairs or go on an elevator.”
“In west Springfield they are so awesome 👏 people’s they work hard to make you feeling better but don’t go to Springfield location. They are so unprofessional and give actitud and make you feeling bad thanks”
“I rented from this location several times, I think 7 times, for around 7 months total in 2023 and 2024, and Jan 2025. This is one of the best Avis locations, if not best, I dealt with. The owner, who is the main staff, is taking care of the place and very respectful, considerate and helpful. I was staying 45min away from this place and had couple closer Avis locations but it was worth the extra mile. Thank you for your help and good luck.”
“Both the agent that delivered the rental car and the agent who took my reservation were knowledgeable, courteous, and understood my needs and found a car within the price point I wanted. They were timely in delivering all services.”
“I brought my car here because I wanted to give one of the smaller auto-repair shops the opportunity, rather than always going to balise collision. What a difference it made in a positive way. The repairs were completed in a timely fashion and my car now looks brand new!!! Welberth is the one that worked on my car and I would recommend this company 100%”
“GREAT CUSTOMER SERVICE. These guys are always so helpful, understanding, and to the point. They get you in and out with just what you need! Highly recommend! They’re my favorite spot to go to when I’m in need of a local rental.”
“If you're looking to rent an SUV or a passenger van, highly recommend this place. Staff is very courteous, prices are very reasonable and vehicles are very clean and well maintained. I was looking around for a passenger van for a family outing, I was lucky to come across this place. Recommend calling in advance to make sure vehicle is available.”
“Thank you Josh for the great experience in buying our ford edge! thank you for being an HONEST auto salesman! I appreciate everything you have done for my family to get into a car quickly where as our broke down and we needed a new one asap. I appreciate you going above and beyond and being a man of your word as you told me when I first walked into your auto shop " we take pride in our business" and it truly shows. I will be back for my next car in 3-4 years! Again Thank you for everything!”
“And they did it again! I posted the below review prior to my last rental. This time I had the dates wrong on my reservation and I was taken care of without event. They had an SUV ready for me within 20 minutes and I was on my way. GREAT customer service and care. All Budget Car Rental locations should be so effcient.(PREVIOUS REVIEW)I have used this Budget on 2 occasions and have been super pleased each time. The service and vehicle condition were great. My third time is approaching Friday. Happy returning customer.”
“Top-notch service! I can't say enough good things about the service I received this morning from this Hertz agency. From the time the gentleman picked me up at the body shop until I drove off their lot with my rental, all went smoothly and professionally.
Thank you for making such a stressful time go so well!!”
“It always takes forever to pick up a rental from Budget. This place isn't any different. The employees are friendly and they didn't waste my time trying too hard to get me to get insurance or the gas package which I appreciate. Drop off was a breeze so no need to plan an extra half hour in your schedule for drop off.”
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“One of the best Enterprise Rent-A-Car locations I’ve been to. The staff here makes you feel welcome and goes above and beyond to make sure you have everything you need. Super easy check in and out process. A+ overall experience!”