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“The staff here is amazing! Huge shout out to Chris R for being the best and so patient / helpful. I got everything I was looking for and more. Recommend this location 100%.”
“Steve was a great help today. He took the time to fix the problem and walks me through the steps to educate me on how to address it in the future. I'm rather behind on my tech knowledge and he didn't make me feel stupid. That means a lot. I'll be back.”
“Brandon is very good. Outgoing, and friendly, very knowledgeable, personable. As a sales manager, I’d recruit him. I’ve used other TCC facilities and he is the best I’ve worked with.”
“Helped me solve a complicated Samsung TV issue involving several failed parts and persuaded Samsung to cover the entire cost -- and did it all within a week. Awesome!”
“Outstanding service from Mingo and Chase! They stayed late to ensure my carrier switch was successful and handled everything professionally and efficiently. Really appreciated them going the extra mile to help me - even staying 30 minutes past closing. This level of customer service is exactly why I chose T-Mobile and left my old provider. Highly recommend this location! Thank you!”
“Joe was amazing. He looked for the best deals for me and my daughter to get the iPads. He was very knowledgeable and sufficient with or order . Very please with his service. And coming from over 30 years in customer service this is rare now a days. Keep up the great work Joe!!!!”
“Noah and Osiah gave me the best service ever. Very professional, knowledgeable, polite, cheerful, and best of all, efficient. They know what they're doing which gives them time to be really good with people. Switching my service from Verizon to T•Mobile was real easy on their end of it. Thanks guys!”
“Tae was extremely helpful and explained the process from start to finish. Not only did she fix my issue but she also reviewed my bill and helped me consolidate some of my streaming services. Great job Tae and team!”
“After a other store gave me wrong information I came here and Iris was amazing was very nice and respectful explained everything to me and made me feel comfortable the manager cj was there reassuring all my questions .. got the phone I wanted definitely happy …definitely would be coming back to this store for now on”
8:30AM - 5PM
8 N Main St, West Hartford
Internet Service Providers
“I went in to get a tablet for my 2 year old nephew and had no idea which one would be best for him. Neli was extremely helpful, kind and efficient. She helped me get the perfect tablet and helped me put a new screen protector on my phone. Neli is awesome”
“After struggling with service on my phone for a long while (losing internet connection and having SOS messages pop up in service areas where no one else had struggles), I stopped in to see if I could get some help with my phone. Queenie, who appeared to be the manager, was very quick and was able to fix my service issue in a brief visit. I have since not seen the same issues with the service. I will be continuing to monitor but she was very knowledgeable and even showed me how to personally troubleshoot any issues like this in the future.”
“Service was fast friendly employees the only thing that I didn't like was that I went with my brother to return his equipment and they couldn't give him a receipt for it. They only said that they would send him a email but as of last Saturday they didn't send him one. Other than that everything else was good”
“Walked in, said I want the best apple watch and I'll be on my way. Some really nice guy helped me, I forget his name, and I was in and out. It was lovely.”
“I had a really positive experience with this store and it’s staff when I had a problem with my cell phone. Everyone was really polite and helpful, especially Manny who went above and beyond to help me resolve the issue and was extremely patient and kind. Great store!”
“A franchised location....usually not the best place to go but this one was a gem. The woman was knowledgeable and helpful about my questions. I'd do business there if I needed something.”
“Here's a draft for a positive review of a T-Mobile store:
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I recently visited the T-Mobile store at [OVERLOOK TERRACE] and had an outstanding experience. From the moment I walked in, I was greeted warmly by the staff. They were incredibly knowledgeable and took the time to understand my needs and preferences.
The representative who assisted me, [ANGIE], was particularly helpful. They patiently explained the different plans and options available, ensuring I found the best fit for my budget and usage. They also helped me set up my new phone and transferred all my data seamlessly.
The store was clean, well-organized, and had a great selection of devices and accessories. I appreciated the efficient service and the friendly atmosphere. Overall, my visit to the T-Mobile store was a pleasant and hassle-free experience. I highly recommend this location to anyone in need of excellent customer service and reliable mobile solutions.”
Open 24 hours
142 Main St, Southington
Internet Service Providers
“Dani the assistant store manager is beyond professional, knowledgeable and very thorough in getting my needs taken care of quickly and efficiently.
When you go there it is worth the wait to have her customer service”
“They didn't have most of what I was trying to purchase....
Samsung requires an additional piece that plugs into usb-c slot to use headphones so that was the first thing they didn't have, next was a usb-c wall charger longer than 3 feet. They only had 3ft... i.e. 1 meter.
I had them put my new screen protector on but it wasn't done well and the next day 2 of the corners were already lifting up!
They were very pleasant”
“I was having problems with my phone so I went to the W.Main Street store, not helpful whatsoever. The girl/lady running the store was eating corn chips. I can smell it when I walked in. She did NOT stop eating. She continued to touch my phone,computer & every other machine in the room, ugh, she continued to put her hands in the bag & eat corn chip after corn chip & stuff em in her mouth!After all this, I decided to go to the store on Lewis Avenue. She was very professional. Took care of my problem & I was on my way.I recommend Lewis Ave, rather than W.Main Street.”
“I recently needed to upgrade my phone. I was disappointed to find that there were no offers or incentives available to me as a long-time Verizon customer and older retiree (even my old phone was ineligible for a trade-in rebate). In addition, while I didn't know it at the time, I was given inaccurate information in a chat on the Verizon site prior to going to pick up my phone. Not exactly a happy customer. All that changed when I got to the WestFarms Mall store. Everyone greeted me warmly and got right to work assisting me with setup. Adriana and Manny were especially friendly and accommodating, making sure that setup went smoothly. Adriana patiently completed data transfer while I waited. They set a good example -- and earned my 5 star rating -- for Verizon, the company, of positive customer service.”
“Frontier is coming along, it's DSL is getting better, more reliable. Hopefully they'll get fiber into the urban areas soon, apartment complexes, condos, ect.”
“Woke up this morning to a tv display that could not be changed, and then proceeded to try and fix things myself, which wasted 45 minutes, of course. Called Cox product support and got Eric on the line and 10-15 minutes later we were up and running normally. Eric was obviously well trained ( with a decade of working for Cox ) and expert in fixing things remotely. Great advertisement for Cox Communications and their Product Support team.
Thanks,
John Dixson”
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“My experience here was very smooth and the owner was very professional also off street parking is always a plus! Purchased 2 phones for my kids he made the transaction very smooth appreciate your service Thank You!!!”