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“I want to make a big shout out to Oz and his family at the East Main Street T-Mobile store in New Britain. Thank you for your exceptional and kind service. Woke up in the morning to find that my cell phone didn't charge and the battery wouldn't hold a charge. Your store clerks were very courteous and resourceful in replacing my phone. Made me very happy and surprised customer visiting your store. Thank you so very much!?”
“Brandon is very good. Outgoing, and friendly, very knowledgeable, personable. As a sales manager, I’d recruit him. I’ve used other TCC facilities and he is the best I’ve worked with.”
“Steve was a great help today. He took the time to fix the problem and walks me through the steps to educate me on how to address it in the future. I'm rather behind on my tech knowledge and he didn't make me feel stupid. That means a lot. I'll be back.”
“Helped me solve a complicated Samsung TV issue involving several failed parts and persuaded Samsung to cover the entire cost -- and did it all within a week. Awesome!”
“I went in to get a tablet for my 2 year old nephew and had no idea which one would be best for him. Neli was extremely helpful, kind and efficient. She helped me get the perfect tablet and helped me put a new screen protector on my phone. Neli is awesome”
“I had a great experience when I was in the area and needed to switch out of my overpriced verizon plan. The clerk jawad was super helpful throughout the way and super informed about the whole process and made it super easy for everything and made switching a breeze for me by explaining everything thoroughly to make sure I wouldn't be overpaying like I did for Verizon.”
“I’ve been going to T-mobile for years and the service they provide me is great. The deals they offer and how they treat their customers is amazing. I had a great experience yesterday with Justin and Sarah. I was able to get a new upgrade to one of the newest phones, deals were great.. didn’t have to spend a lot of money. I really appreciate the service they provided. Great job Justin and Sarah!!”
“I had a phone crisis today! I had received no respect with the customer service department on the phone. The crew at this store gave me all the right stuff - knowledge, time and honesty. I bought a phone from this store without hesitation.They transferred all my data over carefully and thoroughly. Thank you for putting my worries to rest. My new phone is working like a charm.”
“I recently needed to upgrade my phone. I was disappointed to find that there were no offers or incentives available to me as a long-time Verizon customer and older retiree (even my old phone was ineligible for a trade-in rebate). In addition, while I didn't know it at the time, I was given inaccurate information in a chat on the Verizon site prior to going to pick up my phone. Not exactly a happy customer. All that changed when I got to the WestFarms Mall store. Everyone greeted me warmly and got right to work assisting me with setup. Adriana and Manny were especially friendly and accommodating, making sure that setup went smoothly. Adriana patiently completed data transfer while I waited. They set a good example -- and earned my 5 star rating -- for Verizon, the company, of positive customer service.”
“The manager here, Timothy, is the best T-Mobile employee I have ever dealt with. He actually knew what he was talking about and solved my problem, the first time. Usually it takes me several visits, multiple phone calls and 2+ days to get even simple things taken care of.
My phone broke and I was unable to do anything or log into any of my accounts because I couldn't complete 2 factor verifications and he still found a solution.
He was patient, knowledgeable, fun, professional and just amazing. I didn't be going to any other locations ever again. Best store the company has imo”
“The employees here really made the experience of getting and setting up a new phone less overwhelming. JJ, Nick, and Jack all helped streamline the process and were also super friendly.”
“As Big O wud say "Fabulous"!!!!! Jose is da man, fixed all my troubles in a split second and then some. I will always refer to TMobile in Blue Back Square!! ?”
“When you come here ask for angel he was very nice and friendly and fixed my order right up after an incident another employee did I would recommend him to anyone 10 outta 10 experience”
“After struggling with service on my phone for a long while (losing internet connection and having SOS messages pop up in service areas where no one else had struggles), I stopped in to see if I could get some help with my phone. Queenie, who appeared to be the manager, was very quick and was able to fix my service issue in a brief visit. I have since not seen the same issues with the service. I will be continuing to monitor but she was very knowledgeable and even showed me how to personally troubleshoot any issues like this in the future.”
“I visited the Verizon store on the Berlin Turnpike in Newington, CT and was very fortunate to have Leticia assist me as she usually spends more time at the Verizon store at Westfarms. She was great! She was personable, professional, knowledgeable and got the job done in an efficient manner. My new Verizon iphone that I purchased online would not operate properly as the sim card that it came with did not function and I needed a new one. Leticia patiently and efficiently diagnosed the issue and resolved it. She worked with my for about 45 minutes to make sure all issues were resolved. Now that is excellent customer service! Thank you Leticia!”
“I had a really positive experience with this store and it’s staff when I had a problem with my cell phone. Everyone was really polite and helpful, especially Manny who went above and beyond to help me resolve the issue and was extremely patient and kind. Great store!”
“Walked in, said I want the best apple watch and I'll be on my way. Some really nice guy helped me, I forget his name, and I was in and out. It was lovely.”
“Here's a draft for a positive review of a T-Mobile store:
---
I recently visited the T-Mobile store at [OVERLOOK TERRACE] and had an outstanding experience. From the moment I walked in, I was greeted warmly by the staff. They were incredibly knowledgeable and took the time to understand my needs and preferences.
The representative who assisted me, [ANGIE], was particularly helpful. They patiently explained the different plans and options available, ensuring I found the best fit for my budget and usage. They also helped me set up my new phone and transferred all my data seamlessly.
The store was clean, well-organized, and had a great selection of devices and accessories. I appreciated the efficient service and the friendly atmosphere. Overall, my visit to the T-Mobile store was a pleasant and hassle-free experience. I highly recommend this location to anyone in need of excellent customer service and reliable mobile solutions.”
“I was having problems with my phone so I went to the W.Main Street store, not helpful whatsoever. The girl/lady running the store was eating corn chips. I can smell it when I walked in. She did NOT stop eating. She continued to touch my phone,computer & every other machine in the room, ugh, she continued to put her hands in the bag & eat corn chip after corn chip & stuff em in her mouth!After all this, I decided to go to the store on Lewis Avenue. She was very professional. Took care of my problem & I was on my way.I recommend Lewis Ave, rather than W.Main Street.”
“They didn't have most of what I was trying to purchase....
Samsung requires an additional piece that plugs into usb-c slot to use headphones so that was the first thing they didn't have, next was a usb-c wall charger longer than 3 feet. They only had 3ft... i.e. 1 meter.
I had them put my new screen protector on but it wasn't done well and the next day 2 of the corners were already lifting up!
They were very pleasant”
“Dealing with people is hard and takes a certain trait, even more so when they are demanding and have a store full of customers. I’ve done both; retail and in food service. When that door opens and you see a flood of people coming through, especially during a period in the day when people are in a rush..it’s tough.
Not for Abdul Wall..he handled every customer respectfully, fast, and with courtesy. Knowing my situation where I’ve got TVs on 2 separate ends of the house and one without a cable wire run, he went above and beyond and even gave me a box where it didn’t have to be hardwired with cable going all throughout the house.
Thanks Abdul, greatly appreciate it.”
“I recently needed to upgrade my phone. I was disappointed to find that there were no offers or incentives available to me as a long-time Verizon customer and older retiree (even my old phone was ineligible for a trade-in rebate). In addition, while I didn't know it at the time, I was given inaccurate information in a chat on the Verizon site prior to going to pick up my phone. Not exactly a happy customer. All that changed when I got to the WestFarms Mall store. Everyone greeted me warmly and got right to work assisting me with setup. Adriana and Manny were especially friendly and accommodating, making sure that setup went smoothly. Adriana patiently completed data transfer while I waited. They set a good example -- and earned my 5 star rating -- for Verizon, the company, of positive customer service.”
“I went in to just return our modem first thing when the store opened. Even though there was a line first thing, it moved fast and the person that helped me was friendly and helpful.
Cox is expensive for service but overall the store was a good experience.”
“Frontier is coming along, it's DSL is getting better, more reliable. Hopefully they'll get fiber into the urban areas soon, apartment complexes, condos, ect.”
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“Not gonna lie, I came there after months of contemplating that I need a new phone I finally actually went and got one. But I had limited time and they got me in and out the door at great prices you will not be upset for going here you definitely will find what you need! Any questions just ask me. ??? The best deals, and the best phones. Great location too.”