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10AM - 7PM
53 Whalley Ave, New Haven
Mobile Phones
“Orlando really was an amazing person. More to my expectation also the rest of the members. Two of the staff was really outstanding. Thank you so much. I will be back soon.”
“They do micro soldering and repairs here. If you know what that digital microscope is then you know what they are capable of. They rebuilt my connector for a canbus decoder for me. If you look at my thumb. It's very small. They can fix any electronics. Very tiny things too.”
“Rav was a very great customer care representative. I came into the store reporting my lost phone. I was so scared that I lost everything. She reassured me as she walked me through finding a comparable phone. She used my Gmail to retrieve not only all of my contacts but my photos too. Then assisted me to set up my autopay. I did not expect such complete and excellent service. I am overwhelmed with satisfaction from the service that she provided. She also displayed an excellent and friendly disposition. 5 stars plus.”
“The two young ladies were very helpful for an elderly customer who was not too savvy with Internet and new phones. And I will continue to be a long time metro customer.”
“Walking into the store immediately greeted and tended to . leylanie went above and beyond to resolve my concerns with my data usage and upgrading my phone. Professional. Collaborative thinking. Overall my experience was above my expectations. Highly recommended and will be officially making this my T-Mobile store for future purchases and account matters. Thank you!”
“Excellent service. Very respectful. Went to get a screen fix for my son phone and he told me 30 minutes. I was out in 15. Now that’s what you call excellent service. Definitely will recommend anyone”
“Manny was very patient with my lack of knowledge about phones & technology
His knew exactly what to do, and it was complicated by my forgetting passwords etc.”
“Excellent Customer Service. They know how to help you find what you need . Fast Service . My first visit was wonderful . ASK For Alex or Sal or Mike . Great Staff !!!”
“I came into the store for help I got help either with the district manager here who also went out of his way to help and all on their own time they went out of their way and I'm very happy with the service here and I wouldn't recommend the store to everybody”
“My experience was amazing the customer service at this boost in New Haven 1580 chapel street was super I would recommend this store to all my friends and family I dealt with James, Pam ,Jessica and Sulay.”
“Liked the customer service and was able to port over my numbers and two new phones and the service I get through the Verizon network is excellent no complaints here ?”
“Just have to say my guy Alexis is very informed and trust worthy I got my kids on a cricket plans and I have to say I'm pleased with the customer service I was given and treated well .I have to say the extra drive was worth it as I'm closer to there other location. The neighborhood is sketchy but I noticed the local respect the guys in the store and I felt safe at all times. Great experience”
10AM - 8PM
65 Broadway, New Haven
Mobile Phones
“I usually have a great experience at the store. However, I bought a new computer a few days ago, and the person who helped with the setup was sullen and uncommunicative. He wondered off while I was trying to complete the process and seemed to resent my questions. I will have to make an appointment at the Genius Bar to complete the process.”
10AM - 7PM
109 Church St, New Haven
Mobile Phones
“Hasson helped us migrate a line from another carrier, something we were dreading. Made it extremely quick and easy and was an overall pleasure to interact with the entire time.”
“Came in to get a new phone last week and can say Rodney is the best he hooked me up even helped me get my Facebook back and left everything set up for me will be back to business with him thank you Rodney.”
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“I was skeptical at first being my first time here. I went with someone to fix their iPhone, proceed to ask about an issue with my Chromebook and in less than 24 hours everything was fixed.”