Auto Parts in New London, CT

“I just had an incredible experience leasing my new 2025 Audi S8 from Hoffman Audi of New London, and I can’t wait to share it! From the moment I walked in, I felt like I was in great hands, thanks to the amazing team there.

First up, Jason Klioze, my sales rep—made it feel pike working with an old friend! He was not only super knowledgeable about the Audi lineup, but he genuinely took the time to understand what I was looking for. Jason made the whole process feel like a fun adventure rather than a chore. His enthusiasm for the brand is contagious, and I left feeling like I got the perfect car for me.

Then there’s Tony Garofolo, the General Manager. Truly a stellar example of dealership management! He has created such a welcoming atmosphere at Hoffman Audi. It’s clear that he prioritizes customer satisfaction, and it shows in the way his team operates. You can feel the positive energy in the showroom, which made my experience all the more enjoyable. Not only that, he is accessible and happy to assist unlike other management at other dealers.

Robert Duncan, the Finance Manager. He made what can often be a stressful part of the car-buying process feel like a breeze. Robert walked me through all my financing / warranty options with patience and clarity, ensuring I felt completely comfortable with my choices. I really appreciated how he worked to find a deal that worked for me without any pressure.

And a big shoutout to Sandy Farrell, the Business Development Specialist, who answered my initial call. From our first conversation, her warm and friendly demeanor made me feel welcome and excited about my visit. She was quick to respond and made contact with the team a piece of cake.

Overall, my experience at Hoffman Audi of New London was nothing short of fantastic. This team truly knows how to treat their customers right! I absolutely love my new Audi S8, and I can't thank everyone enough for making this journey so enjoyable. If you’re in the market for an Audi, do yourself a favor and head to Hoffman Audi—you will absolutely not regret it!!

P.S. We are currently working on purchasing another car from Hoffman Audi of New London, and I am beyond excited (which is not a normal feeling while car shopping)”

“My wife and I were on a trip to CT from NJ but I had to make a stop here. The people were very friendly there and the place just looked plain cool. We had to get a poker chip but we also bought the Halloween Harley shirts there too. Being that I just bought a road glide I wasn’t in the market for another bike and they all seemed okay that I wasn’t interested.”

“I want to thank Rich, Sr & Jr, and Crew for putting my car back together after a pretty serious rear-end collision, they were concerned about the safety of the car and sent it to the dealer to have the ABS system calibrated and Rich senior drove it to Mystic and back to make sure it was all right. I drove it back to NY and I feel it drives better than before and it looks great, you can't even tell it was in an accident,
and it needed A LOT of work, hood, front bumper, lights, A/C, radiator, ABS etc. Thanks again all for getting my Blue Charger back on the road and as good as new, I really appreciate all you've done to make this bad situation as easy as possible. I would highly recommend Rich's Auto Body to anyone in need of their services, l had as good an experience as possible with them. Thanks guys.”

“The body work that Taylor did on my 2018 Audi A5 was exceptional! Beth Taylor was very pleasant to deal with and she kept me updated on my car’s progress. I couldn’t be happier.
T. Schott”

“I want to give a huge shoutout to Kaitlyn Gray at Secor Subaru. Although I purchased my Crosstrek from a different dealership, I chose Secor as my go-to place for ongoing maintenance.

What really stood out was how Kaitlyn and the team went above and beyond for me. The dealership I originally bought the car from sold me a maintenance plan under false pretenses. I was led to believe I could use it at any Subaru dealership, which turned out not to be true.

When I arrived at Secor and explained the situation, Kaitlyn didn’t have to do anything extra, but she did. She made sure my oil change was taken care of on the house simply because she felt bad that I’d been misled by another dealer. They had no obligation to do this, and I didn’t even ask them to. But Kaitlyn and Secor truly stepped up for a new customer, not knowing if I’d ever come back.

That level of integrity and kindness is rare, and it’s exactly why I’ll be trusting them with my car from now on. Thanks Kaitlyn, and thanks Secor Subaru!”

“The staff here is very helpful when you need to find a better solution to your car or boat's needs. I usually know just what I need when I go in here, but just last week I needed to solve a problem with my boat's charging system and they went above and beyond to help. This is a nice change from what you might expect at a parts store.”

“Got a chance to work with Stan at this location. Overall great experience. Minor hiccup with the dealership itself but Stan made sure everything ran smoothly and kept me up to date every step of the way. Recommend seeing him.”

“I'm a return customer from MJ Sullivan now colonial Cadillac, Mrs B in service Help me out with my vehicle although they couldn't reduplicate the problem the service was great thank you I'll be coming back again Mr. Andino”

“Don't trust your car to anyone else! I found this shop thru a desperate Google search, back in Nov-Dec 2023, when all the shops my insurance company directed me to were booked well into the New Year! They had a higher rating than just about every other garage within a 25 mile search area.
So I called Absolute Auto Body and they took my car the next day. I am so glad they were able to fit me in! This shop does high quality work, pays their employees a fair wage, and they use only high quality replacement parts! In addition to the cosmetic repairs, they also found some structural damage my insurance adjustor missed, and my insurance company agreed to pay for those additional repairs! My car is now safer, and it looks brand new! Since then, I've found (by remarks from local friends), that I actually chose one of the best body shops in the New London area! Owners Mike and Danielle are fair, honest, and a pleasure to do business with! They keep you updated on the status of the repair, and it was completed in a timely manner!
If you need collision repair work, don't waste your time with the insurance companies' "direct repair centers!" I highly recommend you call Absolute Auto Body FIRST! You'll be glad you did! I know I certainly am!”

“Came to Diesel shop for some dyno runs, Extremely professional, knowledgeable and friendly. I will gladly recommend this shop to anyone for anything diesel related. A1 people!”

“I may have already done this, and my service at Secor was fine. The work was done in a timely manner and was done 2 days before we went on a trip which was nice!”

“Paid out of pocket to have some rust addressed on my vehicle. I couldn't be happier with the results. Rich, Nick, and Eve were all great to work with and professionals throughout.”

“Staff is exceptional. The whole Team is helpful and friendly. Rosa and Jocelyn took the time to explain everything and answer any questions. The technicians do phenomenal work, making sure every detail is taken care of. Highly recommend.”

“My experience is not directly with Whaling City, but with one of your technicians who assisted me nearby.
It’s 25F. I was stopped at a local gas station, trying to figure out how to work my jack stand to change out a (VERY OBVIOUS) flat tire. Cold and tired from working all day, and now trying to figure this nonsense out.
Last time I changed a tire out for a spare was 12 years ago, and this was obvious.
He stopped by me, sitting on the spare figuring this out, and asked if I needed help.
Without hesitation, I said yes, and he proceeded to go over all the pieces I had out, and also explained step by step what he was doing so I would know in the future. He made sure the spare tire PSI was correct before leaving, and wished me a safe drive home.
If this is how their staff is off hours, I can only imagine how kind and understanding they are on the clock. I will update this review when I stop by and grab his name on Friday.”

“I would like to express my gratitude to Trea, Oscar, and Joe at Whaling City for their outstanding customer service on Saturday. They were very hospitable, offering refreshments and engaging in conversation throughout the entire process. They were honest and upfront and kept me informed of everything that was happening during the purchase of my vehicle.I also want to thank Steve and the ladies in the service department for his prompt service today.Hands down, this was the best experience I have had purchasing a vehicle.”

“Thanks for patching my tire- me showing up unscheduled today.Have bought a vehicle and have had service done here. A smooth running ship. Employees and customers always appear to be content. There's even this local fellow, a kind of "goodwill mascot" who seems to show up once a day, and I think his serenity is kind of infectious upon the whole place.”

“As a Technical School Trade teacher, we deal with Parts Authority New London quite a bit for most of our Collision Repair program Refinishing materials. They are always helpful, courteous and willing to go the extra distance to make sure our students are learning with the most modern, relevant materials available, and that they get what they need in a timely fashion. I highly recommend Parts Authority for all your Automotive Mechanical, or Collision Repair needs. They are supporting the future workforce.”

“First of all I like to say I love My new Genesis GV 70. I looked at all the German competitors and found Genesis to have the greater Value.The experience at the dealership was one of the best I've ever had.Enrico, the internet sales manager was informative and accommodating. When we arrived at the dealership Ron handled all the preliminary paper work and made sure we knew all the features of the vehicle. The final paper work was handled in a back office by a lady who was efficient, knowledgeable and pleasant.I will be back to New London Genesis for my next Genesis.Thank-youLisa and Paul MuscoP.S. Molly (our dog), says the floor was clean and cool and she appreciated not having to wait outside.”

“I had a very good experience with the Advanced auto parts store in New London Connecticut. I had only nine minutes to purchase a battery charger before AutoZone closed. I went to the store and an employee locked the door as she saw me approaching the door. She walked away and would not Even look at me as I knocked on the door. Knowing that I did not have much time, I drove quickly to the Advanced Auto Parts Store that was nearby. The store employee happily greeted me. He said that his registers would shut down in two minutes at 9 PM. I grabbed a battery charger and he quickly rang it up for me. He was so polite and helpful with such a short amount of time to make my choice of charger. I now shop at Advanced Auto and no longer go to the AutoZone that I have been going to for years.”

“My son and I purchased a car about a week ago from MJ Sullivan. We had an amazing car dealing experience. We worked with Bob Patt - He is a super friendly salesperson, knowledgeable, and so helpful. He never pressured us to purchase the car. Bob spent quality time with us and we could not be happier. We truly will miss Bob's sense of humor! We felt like family at this dealership. Aaron the finance person was very pleasant and the transaction was quick and easy. MJ Sullivan dealership is Top Notch Team! and we would definitely purchase another vehicle from them in the future. Thank you again, We love our camero!”

“AutoZone is my go-to for all things automotive. Their vast selection of parts and accessories, coupled with knowledgeable staff, ensures I always find what I need. Whether it's a quick fix or a major repair, AutoZone consistently delivers quality products and excellent service. Highly recommended!”

“My experience is not directly with Whaling City, but with one of your technicians who assisted me nearby. It's 25F. I was stopped at a local gas station, trying to figure out how to work my jack stand to change out a (VERY OBVIOUS) flat tire. Cold and tired from working all day, and now trying to figure this nonsense out. Last time I changed a tire out for a spare was 12 years ago, and this was obvious. He stopped by me, sitting on the spare figuring this out, and asked if I needed help. Without hesitation, I said yes, and he proceeded to go over all the pieces I had out, and also explained step by step what he was doing so I would know in the future. He made sure the spare tire PSI was correct before leaving, and wished me a safe drive home. If this is how their staff is off hours, I can only imagine how kind and understanding they are on the clock. I will update this review when I stop by and grab his name on Friday.”