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“A franchised location....usually not the best place to go but this one was a gem. The woman was knowledgeable and helpful about my questions. I'd do business there if I needed something.”
“Steve was a great help today. He took the time to fix the problem and walks me through the steps to educate me on how to address it in the future. I'm rather behind on my tech knowledge and he didn't make me feel stupid. That means a lot. I'll be back.”
“Brandon is very good. Outgoing, and friendly, very knowledgeable, personable. As a sales manager, I’d recruit him. I’ve used other TCC facilities and he is the best I’ve worked with.”
“Helped me solve a complicated Samsung TV issue involving several failed parts and persuaded Samsung to cover the entire cost -- and did it all within a week. Awesome!”
“Outstanding service from Mingo and Chase! They stayed late to ensure my carrier switch was successful and handled everything professionally and efficiently. Really appreciated them going the extra mile to help me - even staying 30 minutes past closing. This level of customer service is exactly why I chose T-Mobile and left my old provider. Highly recommend this location! Thank you!”
“Not gonna lie, I came there after months of contemplating that I need a new phone I finally actually went and got one. But I had limited time and they got me in and out the door at great prices you will not be upset for going here you definitely will find what you need! Any questions just ask me. ??? The best deals, and the best phones. Great location too.”
“Came into the store look for a new phone and Kiana was incredibly helpful with the questions I had. She made the process simple and I left with a brand new phone.”
“I’ve been going to T-mobile for years and the service they provide me is great. The deals they offer and how they treat their customers is amazing. I had a great experience yesterday with Justin and Sarah. I was able to get a new upgrade to one of the newest phones, deals were great.. didn’t have to spend a lot of money. I really appreciate the service they provided. Great job Justin and Sarah!!”
“Saved my relationship with Big Red! Without going into too much of the backstory, my first ever trade-in for the brand new Samsung s23 promotion went sideways immediately. The website could not identify either phone during the trade-in process even though they had been verified before my purchase. Fortunately the manager and assistant manager were able to pull this dumpster fire together and I've been getting my bill credits successfully since March 2023.”
“I had a phone crisis today! I had received no respect with the customer service department on the phone. The crew at this store gave me all the right stuff - knowledge, time and honesty. I bought a phone from this store without hesitation.They transferred all my data over carefully and thoroughly. Thank you for putting my worries to rest. My new phone is working like a charm.”
“I went in to get a tablet for my 2 year old nephew and had no idea which one would be best for him. Neli was extremely helpful, kind and efficient. She helped me get the perfect tablet and helped me put a new screen protector on my phone. Neli is awesome”
“Look, to go for the first time, I loved it, you know, it has the best workers with a smile and good charisma with the best desire to help you. I loved it because they gave the best service to my son-in-law. We left very happy. Besides everything, they even gave us water ? to drink. and they didn't take long with respect even though we arrived late thank you why many stores vote you for a place but there always with Respect blessings never change the best employees.”
“When you come here ask for angel he was very nice and friendly and fixed my order right up after an incident another employee did I would recommend him to anyone 10 outta 10 experience”
“Here's a draft for a positive review of a T-Mobile store:
---
I recently visited the T-Mobile store at [OVERLOOK TERRACE] and had an outstanding experience. From the moment I walked in, I was greeted warmly by the staff. They were incredibly knowledgeable and took the time to understand my needs and preferences.
The representative who assisted me, [ANGIE], was particularly helpful. They patiently explained the different plans and options available, ensuring I found the best fit for my budget and usage. They also helped me set up my new phone and transferred all my data seamlessly.
The store was clean, well-organized, and had a great selection of devices and accessories. I appreciated the efficient service and the friendly atmosphere. Overall, my visit to the T-Mobile store was a pleasant and hassle-free experience. I highly recommend this location to anyone in need of excellent customer service and reliable mobile solutions.”
“I had a really positive experience with this store and it’s staff when I had a problem with my cell phone. Everyone was really polite and helpful, especially Manny who went above and beyond to help me resolve the issue and was extremely patient and kind. Great store!”
“They didn't have most of what I was trying to purchase....
Samsung requires an additional piece that plugs into usb-c slot to use headphones so that was the first thing they didn't have, next was a usb-c wall charger longer than 3 feet. They only had 3ft... i.e. 1 meter.
I had them put my new screen protector on but it wasn't done well and the next day 2 of the corners were already lifting up!
They were very pleasant”
“Dealing with people is hard and takes a certain trait, even more so when they are demanding and have a store full of customers. I’ve done both; retail and in food service. When that door opens and you see a flood of people coming through, especially during a period in the day when people are in a rush..it’s tough.
Not for Abdul Wall..he handled every customer respectfully, fast, and with courtesy. Knowing my situation where I’ve got TVs on 2 separate ends of the house and one without a cable wire run, he went above and beyond and even gave me a box where it didn’t have to be hardwired with cable going all throughout the house.
Thanks Abdul, greatly appreciate it.”
“I recently needed to upgrade my phone. I was disappointed to find that there were no offers or incentives available to me as a long-time Verizon customer and older retiree (even my old phone was ineligible for a trade-in rebate). In addition, while I didn't know it at the time, I was given inaccurate information in a chat on the Verizon site prior to going to pick up my phone. Not exactly a happy customer. All that changed when I got to the WestFarms Mall store. Everyone greeted me warmly and got right to work assisting me with setup. Adriana and Manny were especially friendly and accommodating, making sure that setup went smoothly. Adriana patiently completed data transfer while I waited. They set a good example -- and earned my 5 star rating -- for Verizon, the company, of positive customer service.”
“Frontier is coming along, it's DSL is getting better, more reliable. Hopefully they'll get fiber into the urban areas soon, apartment complexes, condos, ect.”
“I want to make a big shout out to Oz and his family at the East Main Street T-Mobile store in New Britain. Thank you for your exceptional and kind service. Woke up in the morning to find that my cell phone didn't charge and the battery wouldn't hold a charge. Your store clerks were very courteous and resourceful in replacing my phone. Made me very happy and surprised customer visiting your store. Thank you so very much!?”
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“Walked in, said I want the best apple watch and I'll be on my way. Some really nice guy helped me, I forget his name, and I was in and out. It was lovely.”