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“Really nice service and very polite. I came to the store and they handled my packages right away, even though there was a little line they open second one to expedite the service.”
“Excellent service! Went there a couple of times in the past few weeks to get documents notarized. They have multiple notaries on site from 9 am through 6 pm (save for lunch break), which is rare. Costs $5 per signature.
Prompt, professional, and no fuss involved. Highly recommended!”
“Have to give the best rating since Thomas and Nita, always got me when I come in. They're precise, swift and charismatic. I always appreciate their service.”
“Tabatha is a star employee at this store. I watched her multitask, greet customers while being extremely pleasant, help customers, and still manage the staff. She was a one woman machine who basically worked the entire store by herself, even though there was another employee nearby. She alone has earned all five of these stars.
However on 11/7 at about 10:15, I was “helped” by someone who clearly did not want to help me. He wouldn’t even stand up to scam my QR code to ship my items back to Amazon. I had a heavy object strapped to my back, it would have been nice if he would have been thoughtful enough to just stand up to scan my code instead of prompting me to reach. I even asked him if he could just stand to scan the code and he just continued sitting. I’m sure you have this on camera and can see for yourself. This is the service I usually get. ?”
“I never thought I'd write a review of a UPS Store but here we are. The service in the L Street store is always outstanding: quick, friendly and helpful. Shipping items can be a bit of a pain but the team in this store always takes of everything, from packing to getting you the best shipping rates for your needs. And everyone is friendly, funny, and helpful without ever being solicitous or scripted. Just genuine great service.”
“Faith goes above and beyond to help me and other customers. She displays patience and professionalism whenever she assists anyone. I am always grateful for her help.”
“Absolutely Loveeeee this location, The lady Yolanda is amazing, I was having so much trouble at the self service kiosk while returning an amazon package and without me even having to ask, she came right over after assisting her customer. She is also nice and patient every single time I go in.”
8:30AM - 6:30PM
3220 N St NW, Washington
Shipping Centers
“The people here are so nice! It’s my neighborhood UPS store and it’s always a pleasure going in. I’m there pretty often with returns and they always offer to help - try to make everything quick and easy.”
“I use this location pretty often. Leonard helped with last minute shipments I needed to get out on a Friday for arrival on Saturday back in September. Most of the shipments made it, 2 were delayed (no fault of the store). The store team helped me sort out a partial refund.”
“Had to pick up some Amazon packages and thought I'd gotten everything, one of the employees ran me down like half a block away outside on one of the hottest days of the year to make sure I got another package. Way above and beyond expectations.”
“The best UPS store I've been to in the whole DMV Mariah and V are so friendly so nice and so helpful every single time. overall the best experience This is the type of customer service you want everyday. kudos to them, they work really hard. if I could give him a hundred stars, I would because it never fails every time I go there they're always willing to help. get these girls a RAISE!!!!”
“Shamara is a miracle worker. Assisted me quickly and easily while helping her colleague. So nice to have someone who blesses you. Thank you Shamara I hope they give you a raise or something! You deserve it. Multitasking queen!”
“I had an amazing experience at this location and they were super helpful specially Juno he was such a nice guy and very helpful, super kind and patient. He had experience with everything. He made everything so smooth and easy with a smile . I highly recommend this place. My husband and I were happy and satisfied and I was impressed . Thank you so much for helping me fishing my paperwork and got everything done. I appreciate it.”
“I want to give a big shout out to Maxwell, the store manager on duty, and the entire team at the Eastern Market FedEx Kinko’s for their outstanding operations and top-tier customer service.
I had an urgent overnight express delivery that was critical: one of my grant recipients was at risk of losing a sale on a property due to previous failed delivery attempts via certified mail and even FedEx at two other locations. I was starting to worry about how this reflected on me professionally, and it felt like the situation was spiraling out of control and worse yet, the sale would fall through due to the mail and courier services..
Thankfully, Diamond at the Federal Center SW FedEx location referred me to this Eastern Market location, letting me know it had a late pickup, was Metro-accessible, and open late. From the moment I walked in, I was impressed. I used to live in this neighborhood and don’t remember operations running this smoothly at this location. The store was busy but clean and organized, and the staff were all actively helping customers with patience and professionalism. Maxwell immediately listened to my situation, reassured me, and sprang into action. He asked a colleague to hold the night’s express shipment just a bit longer to include my package. He made sure it would go out that night and guaranteed next-day delivery by 5 PM. Maxwell even helped me photograph the tracking number, receipt, and documentation so I had everything on hand before I rushed back to the Metro to make it to my son’s aftercare pickup in Virginia.
By the time I got home and checked tracking, my package was already showing movement with an ETA of 9:30 AM–1:30 PM, well ahead of the deadline and truly exceeding expectations. Most of the time, I’m lucky if tracking even updates by the next day, but this was seamless. Thanks to Maxwell’s quick thinking and leadership, I was able to repair a professional relationship and uphold my commitment to my grant recipient. This is what true customer service looks like, and why I will be returning to this location again and again, and recommending it to colleagues.”
“Went to get a couple small things laminated. They asked if I would want to have them done in a single piece and then cut them separately since it would be cheaper. They even showed me how to use their paper cuter to make sure I wouldn't cut too close and damage the lamination. They were very kind, friendly, and showed excellent customer service. Thank you!”
“This is my go to FedEx. They never disappoint with their amazing service. I normally just go here to ship but had to go in and print some documents today. I was provided with great hospitality and each staff member that helped me always went the extra mile. I will definitely continue to utilize their services.”
“They take care of all your printing and shipping needs. Yorky is amazing Retail Associate. Yorky has Wonderful people skills with the knowledge to solve your printing and shipping needs. Yorky is an asset to the location and FedEx! Please find way to promote this young person to manager and beyond. Yorky has a bright future.”
“I want to give a huge shout out to Diamond at FedEx Kinko’s at Federal Center SW in DC for going above and beyond to make sure my next-day express package actually arrived next day.
I was in a serious bind: my agency’s mailroom had already tried and failed to send this notarized package multiple times, and I had personally sent it twice from another FedEx location, only to have it returned both times as undeliverable (the mailman in the small town in Texas went as far as to call me personally). The organization I was working with was about to lose a sale if I couldn’t get this paperwork delivered ASAP.
Diamond immediately understood the urgency. She explained the timing of the day’s last pickup, the projected delivery times for different scenarios, and what would happen if I waited until the next morning. When I told her it was time-sensitive and needed to be delivered today, she didn’t just shrug, she got to work.
Diamond personally called multiple FedEx locations—K St. NE, Eastern Market, and two in Alexandria—to find one that could still get my package out in time and fit with my schedule so I could still pick up my son from aftercare. Thanks to her help, I was able to metro to Eastern Market, drop off my package, and by the time I was home, I already had tracking updates and an estimated delivery window.
Diamond was compassionate, a true problem-solver, and an outstanding example of customer service in action. She didn’t have to help me the way she did, but she did and I’m so grateful. In this environment and economy, you can't afford to lose a sale or have bad customer experience. FedEx Kinkos is lucky to have her and because of her, I will be a returning customer!”
“Joe was awesome, thank you so much. I got everything I needed & he took care off me & several others in a timely manner in less than 5 mins. He needs a raise. Thank you Joe?”
“I visited the M St. location for the first time today -- wow! The friendly clerk took my package, walked me through printing my drop-off receipt, and wished me a blessed day. I was in the store maybe two minutes. Thank you for an easy, pleasant experience.”
“I’ll be honest, I walked in with an attitude because I was already frustrated and in a rush by the time I got here. Dwight was extremely kind and patient and took care of me and I got what I needed for a good price. Thanks!”
“Stopped by to ship multiple packages and take passport photos. Staff was very friendly, helpful, and most importantly...fast. Ann Marie and Michael W. absolutely rock!! They have raised the bar for all FedEx locations.”
“Thank you Sarah and Gloria (The Store Manager) have been really very helpful ! And guided me along which poster size would suit me well, especially within my budget ? Always had a smile ? on their face !”
“Friendly, professional and helpful with all of your shipping needs. If you need a notary, they got you covered. Centrally located near the GW campus, and operating hours that are very business and personal shipping friendly. Check them out for your UPS shipping needs.”
“I love Community Print! I go to them for all of my music printing, flyer, poster, & print needs. I am even getting my holiday post cards printed there this year. Connie & Jason are both amazing. They are communicative and do everything they can to accommodate quick turnaround times. The quality of the print jobs are excellent. In addition to this great service their prices are always so reasonable. I love having a great print shop right in my neighborhood. I've worked with them for years and have zero complaints - kind, convenient, affordable, high quality - they have it all!”
8:30AM - 6:30PM
2202 18th St NW, Washington
Shipping Centers
“I am visiting US and brought some items for my relatives who are in Ohio. They couldn't come unfortunately and I get to search online and found out UPS. It is very quick serviced and staff are very helpful. I sent them today. It has tracking tool as well.”
“I received the best service from Don during my visit to this store. I needed numerous different photocopy work done, passport photos taken, shipping packages created, and notary services for some documents. Don was extremely helpful and patient with my many requests. A delightful experience made ever better when I found out I had actually walked into the store past their closing time, yet I still received stellar and patient service. And when I left and mistakenly left my photos behind, Don called me and went above and beyond to ensure I got them that evening. Truly great customer service!”
“This UPSAPL, is GREAT I was able to drop my box Amoudou the Manager took care of me and winoset was great helping me with my m.o.thankyou both so much made my evening...?( sorry about the mis spell of names)”
“This staff's always very helpful and quick. Mailbox service here is much more effective and in a better location than my last provider.Thanks always to my favs Ashley and Amber!”
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“The UPS Store at Wharf is the best! I had a very important and large proposal that needed to be printed and bound. Mohammed went above and beyond to make sure the final version looked its best. Highly recommend this location.”