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“Zim’s was awesome! I reached out right before Christmas to see if they could transfer some tapes as a gift, the answer was yes of course and it was done within 48 hours, even discounted for one of my tapes since it was only 6 minutes. They evaluated the full amount of tapes I would like to do and gave me a big enough thumb drive to hold them all. If you have been thinking about doing this don’t look anywhere else! Plus you don’t have to ship your tapes and worry something will happen to them. Can’t wait to have them all done!”
“I visited this location today and had a very good experience with the 3 employees who assisted my grandmother and I. Upon entering the store I was greeted immediately by two friendly faces a man and a woman (they wrote their names down for me but I misplaced the paper), the man instantly helped my grandmother and I. He was very informative and patient due to a mix up with our previous provider. He helped as much as he could and we left very satisfied with our visit to this location. I would definitely recommend this location because not only did the employees treat us with over the top great customer service but each customer after us got the same great service as we did. Also the location was clean inside and out and the atmosphere was professional but relaxed so overall it was a 10/10 experience I will definitely be returning for any of my T mobile needs. I was at this location on 10/15 around noon.”
“Great company to buy from had an issue with a high dollar item I purchased from them I shipped the item back and they immediately had one shipped back the same day. That’s great customer service. Thank you for taking care of your customers.”
“Darshan was amazingly helpful and patient. I've been a Verizon customer for 17 years and switched. Darshan took care to help us get Verizon to unlock my husband's phone. He gave us tips to maximize our storage and battery life. Many thanks. PLUS better coverage at a lower price. Great T-Mobile store to use! Highly recommend.”
10AM - 7PM
1936 MacDade Boulevard, Woodlyn
Electronics
“Came to this location because I had issues with my eSim and was extremely frustrated with the fact I went over a week without any service with Metro PCS and having several reps fail to resolve the issue. But Soliman was able to fix the issue within a short period of time!! Much respect to him for being competent and understanding of my situation. That guy deserves a raise and a promotion, that’s my honest opinion!”
“HRO in general is awesome. And Harry was the man at New Castle. He was always polite always welcoming and so so helpful. He had to leave for a personal issue and since then I have been dealing with random sales people all of them seem very smart. Sometimes a bit awkward asking a question because they don't seem very receptive to questions and not very enthusiastic. Maybe I got spoiled with Harry. If I can give one piece of advice : bring Enthusiasm into your client interactions. Everything else will fall into place.”
“I want to give a huge shout out of thanks to DML for their help when I was in a bit of a bind a couple of weeks back. I was on my way to work when my car (2011 BMW 3-series) started overheating. Seeing the steam rising up from my hood, I knew I couldn't just keep driving. Fortunately, I was only blocks from DML, so plodded my way in bumper to bumper traffic up to their lot and pulled in. One of the mechanics came right out to me seeing the steam. We popped the hood and he confirmed his hunch of a split coolant line. They were completely booked up for the day, but offered to attempt to fit it in as soon as the next day if he could given their workload.
I told him I was coincidentally planning to bring it that same afternoon to a nearby import specialist for a completely unrelated repair (hello money pit). Knowing the short distance to the other mechanic, they said it would be safe to drive to the other mechanic once the car cooled down and was topped off. They asked me to hangout for a bit and after about 20 minutes, popped into the waiting room, told me they topped it off and to get moving ASAP because it was slowly leaking out - No charge! I hopped in and was on my way.
Fortunately, the stars aligned and the lights were green along my route, so I made it just as the temperature and steam started to rise again. So THANK YOU for the very kind gesture and free assistance - as a result, I’m scheduling my next routine maintenance with DML and look forward to the start of a long-term relationship with the shop.”
“Have been dealing with them for years. They always get what I need as quickly as possible and at reasonable prices. Mark is very knowledgeable about the products he sells.I will continue to do business with them.”
“Service is really good sheen took care of me and took me through all the steps and explained me everything and suggested me the best device with the best price highly recommended ?”
9:30AM - 5:30PM
2423 Concord Pike, Wilmington
Electronics
“A big shout-out and well done to the folks at Overture and in particular Robert Bobo, Jamie Wilson, and Cory Beaver. I was looking to upgrade my phono preamp and found Overture with an online search. They gave me an excellent trade-in price (a rare thing indeed!) for my existing preamp (a Parasound JC3 Jr) towards a new Parasound JC3+. The transaction was fast and seamless and I soon had the new JC3+...which turned out to be a defective unit, the first time that's ever happened to me with a new piece of audio gear. Overture contacted Parasound, I shipped the defective unit back to Overture and in just a few days had another new JC3+, which sounds absolutely sublime. It was a pleasure doing business with the Overture professionals and I highly recommend them. I will certainly use Overture in the future!”
“Your representative was very calm while handling multiple customers.did not hesitate even once at customer’s. I was been here for 2 hours for setting up my iCloud password reset . He helped me to retain my password and setting up my new service where I don’t remember any of the passwords . He deserves a lot.”
“This is my GO TO location! Esha, who is there all the time and works the main counter, is SOOO helpful, informative, and kind. She has helped me numerous times with my phone, from restarts, to plan upgrades, to just understanding my phone features better!! She is GREAT!! And she, is also the reason this is my GO TO location!! ?☺️ I've been a Metro customer since the beginning, and have been to many locations, corporate ones included, and have never received service at any as kind and knowledgeable as Esha's!! Thank you, Esha for continuing to make my Metro experience a delightful one!! ??”
Open 24 hours
18 E Hinckley Ave, Ridley Park
Electronics
“Great for a late night run of coffee or a shockingly decent pizza whenever you get back from a red eye flight or dead shift, the staff working here are decent folks and are always friendly as can be”
“These guys are awesome! I went there a few years ago as a newbie for a radio, while I was happy with it, as I learned more about them I found they had sold me a very good radio. While it was more than I needed at the time, I didn't have to upgrade as I learned more about them. Very happy with that purchase!Recently I was having a problem and stopped in late in the afternoon. Tim diagnosed the problem in about five minutes, and he was able to repair it immediately, which was unexpected.Not only do they give great service, but they seem to be a real good group of people. Highly recommend these guys!”
10AM - 7PM
511 E Basin Rd, New Castle
Electronics
“My store in new castle is the best. The people are wonderful they are kind respectful and curtious. When I have a problem they address it right away. Thank you for everything. Mary Ford.”
“So, I could not wait to share this feedback regarding the recent experience I had with T-Mobile. We had some questions regarding our plan, phones, payments, and many more and we stopped by the T-Mobile in Media, PA (where we live) and we were blown away by the service T-Mobile Team Media provided to us. I mean, the entire time I was there my jaw could not close. It was unbelievable. The lead Dan, along with his team Cris, John, Trey, and Seeta, paid attention to every single detail or question we had. They were so genuine with design to help us get the best service possible that it seemed too good to be true but the thing is - it was true! I mean, this is customer service at its excellence! They went through all possible options, offers, and ways to ensure we leave 100% satisfied, happy customers! They answered every question we had. They resolved every problem we had. They provided the best offers we could get. They treated us as a valued T-Mobile family! Man, it truly felt good. I had not seen such customer care in so long! So, if you want to be cared for and treated with respect, as a valued customer - stop by the T-Mobile Media (T-Mobile Authorized Retailer), at 1083 W Baltimore Pike Ste G, Media, PA 19063, the Granite Run Mall, and see for yourself. I truly recommend T-Mobile as a cellphone service company as it is but now I also recommend the T-Mobile Media team as the team that can truly make a significant difference in serving you best possible way. Thank you, T-Mobile Team Media! You truly make a difference in this rough world!”
“Everytime i go to this store i walk out with my problem solved if something was wrong with my phone the phone Tech had me out of there less then 5mins and my phone had no problem since if they had a 10 rateing i would of gave him and that store a 10 rateing. Adams four shopping center Wilmington, del”
9:30AM - 5:30PM
234 N Broadway STE 2, Pennsville
Electronics
“Great experience yesterday buying my first laptop. As always, Eddie took his time, answered all my questions, and got me fixed up. Purchasing something like this locally feels reassuring, because you know in-person support is right there if you need it.”
10AM - 8PM
1100 Maryland Ave, Wilmington
Electronics
“Excellent customer service ! They repaired my phone screen in less then 30 min and they will take the Extra mile to help you. Especially sal, he’s a beast. Keep it up guys !!”
“Vince was so helpful and really listened to what I wanted, I was very pleased and he did 2 new phones plus names and activation in under 30 minutes and even help me pick out a phone from the brand love. Please go to him, my experience with the owner was about an hour long nightmare, but i'm glad I returned to see Vince. he knows his stuff. Thanks Vince.”
“John, Jade and Christian were very good employees they were very clear and up front with me about the phone process I was looking at. They did very well for themselves!??”
“This store is always very clean and well stocked. I am always able to find what I am looking for. I usually have a small order and use self checkout which is an easy process.”
“Went to store today after having a nightmare switching to T-mobile online. Had the pleasure of dealing with Lisa in the store today. I couldn’t be more pleased with her kindness and patience to fix the issue. Took 2 hours to straighten it all out but she did it! Can’t thank her enough!”
“First time in this store location...the staff was nice & friendly...they helped me with my phone & getting it working properly... definitely would recommend they're great...thank you”
10AM - 8PM
1405 N Dupont Hwy, New Castle
Electronics
“Jerry was super helpful in changing our phones from Verizon to Cricket. I was happy with the change and the awesome customer service. Totally recommend this store especially if he is there!!”
“They are awesome in there...I waited in there while they fixed every single problem and talked to me about it the whole way through so I could understand everything...this is the only metro store I will be going to”
“The service representative Chris was extremely helpful and went above and beyond. The service representative on the phone was uneducated and gave this man an extremely hard time. He is so well versed with his knowledge on Metro technology that he had to coach the reps on the phone regarding how to do job. He was very professional with me. It was 15 mins before closing and he worked on my phone for hours. I haven’t met a person with that sort of work ethic in any customer service experience in a very long time. I’m so impressed. He is an asset to MetroPCS and it would benefit this company to hold onto him and give the man a raise!!”
“Ordered 3 keyed alike Mul T Lok herculars. They came in about 4 weeks which is expected. Medeco and Mul T loks are both back ordered 4-6 weeks. The locks came brand new. If you are unsure if they are legit or not. Check there GSA # and called Fried bothers. You can confirm Fried brothers are on the mul t lock authorized distrubators list (dont get confused with retailer when checking the website) Locks came in brand new.. no scratches. You cant beat the price of this locks when buying from anywhere else”
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“I was locked out of my phone and all I needed was the SIM card code Which I didn't have. I called the company and was told to go to a Metro store to bring my ID and I'll get my code ??? I went to Chi Chester by the karate place she couldn't help me like it was something out of this world, had No Clue, and then I went to the Brookhaven store same thing happened. Now in the back of my mind I kept thinking about the store in Claymont that always has helped me. So after a bit I brought it to the Metro store in Claymont the guy had No Problem went on my account and BAM I have my phone infact my phone locked up on me again and when I went back to him he had No Problem unlocking my phone again Plus he wrote down my code in case it happens again. Now he's a professional knows what he's doing and I didn't even get charged I would've gladly paid. Really Nice and Helpful. Thank you ?”