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“Juan and Nico were really helpful and efficient. They addressed all my issues with patience, were professional, and friendly at the same time. I will highly recommend visiting this Verizon store for great quality of service.”
“Sam was a huge help. He got us set up with 5 new phones and transferred all our content. He was so patient with us and took most of the day to get us set up and rolling again.”
“They saved me about $75 per month switching from T-Mobile! Smooth and painless process, although if you have tons of pictures and videos like me, the transfer can take an hour.”
“I dropped my s23 ultra which resulted in my screen cracking and the bottom third of the phone barely lighting up. I emailed this shop for a quote and quickly received a reply via email and text. I brought my phone here an hour later and they were able to fix it in 30min. I chose the OEM option which was a bit pricy.(think $300+) But their price was in line with what other shops are charging. I have seen some reviews stating that they do not use OEM parts. I do not know for certain that my parts are OEM, but my phone looks and operates the way it was prior to it being damaged. No issues with the fingerprint sensor or anything else. From my research this would not be the case if they replaced my screen with a cheap aftermarket one. If I need a phone repair in the future, I will not hesitate to bring my phone here. (This review was written 4 weeks after my repair)”
“Patrick at Verizon was absolutely amazing. He was patient, knowledgeable and took the time to clearly explain all my options without ever making me feel rushed or pressured.
He genuinely cared about making sure everything was set up correctly and that I left confident and satisfied. Customer service like this is hard to find these days, highly recommend asking for Patrick if you need help at Verizon!”
“I was not looking forward to a trip to the wireless store anticipating a long, drawn out, and complicated process, but Anthony made it a great experience. He was knowledgeable, helpful, and genuinely friendly throughout the process. He made everything easy and stress-free. Excellent customer service — really appreciate the help.”
“Clark is the best cellphone repair guy I have ever been too. He has excellent service and very efficient and professional!!!! Would highly recommend to anyone!!!!”
“My highest regards to this particular store because me not being a tech savvy person need help with my phone all the time . They never say no for any help asked thanks”
“Ronny was very competent. He was also very polite and accommodating. He did not suggest my husband and I purchase a lot of items we didn't need. What we bought we suggested except for one item. Great experience.”
“Really enjoyed the experience at the T-Mobile Experience Store. The new layout is great—set up more like a café with individual tables where a staff member gets you started and then moves to help others while your phone is loading or downloading. It felt efficient and well thought out. The whole process was quick, smooth, and low-pressure, and we appreciated not having to make small talk while waiting for downloads to finish. A modern, customer-friendly approach that works well.”
“Ahlyssa was a big help! She got me my new phone & tablet also set me up with internet she's the best! I had the hardest time getting any help at those mall stores & she made my experience seamless & on of the best! Thanks again Ahlyssa”
“Brendon and Lance were awesome and very helpful. I have never experienced customer service and just pure kindness from a company in such a long while! Thank you! I would recommend this location to anyone!”
“TT from T&T is awesomeness. He's kind, friendly and very helpful. He fixed my daughter's IPhone at the best rate ever and even educated me on somethings about my Note. This si officially my phone repair guy. Check him out at the farmers market on Kirkwood Highway. He is the ? best”
“Lillie was amazing and so helpful. She was extremely knowledgeable and so friendly. I've already recommended a friend to go see her at the store! I like my new phone too!!”
“On or about September 29, 2025, I pre-ordered the I-phone 17 Pro. I met the area manager, Brian, as well Dylan and Cliff, on this day. The phone was anticipated to arrive in a week. It was delayed however.
Whenever I arrived, staff were extremely accommodating. I took my new IPad early and store manager, Cliff, was extremely knowledgeable when I had issues with cellular data setup prior to a trip on Amtrak.
I later returned to town to be told my phone had yet to arrive and met Andrea. Miss Andrea apologized and assisted me with a phone charger issue.
Upon arrival of my phone, Miss Renee was in training with Dylan, who for whatever reason became my favorite AT&T employee for his very calm demeanor. Dylan appears to try and problem solve all matters without asking for assistance and is proactive over an employee who’d prefer customers leave. The young man is extremely honest in a world full of liars.
Renee exudes a natural smiling energy that can’t be included in her training packet. I hope she goes far with the company without knowing much about her future work ethic. But I’m a fairly good judge of character. Keep up the great work team and everyone deserves a raise Mr. Brian. I’m very satisfied to choose this store over ones in other locations.”
“Worked with Jay at the Chesnut Hill Verizon store today. he was extremely professional and gave me excellent service. I would highly recommend both J and this Verizon store if you’re looking for specific products or services. Thank you Jay”
“Just now visited the store I don’t speak much English but the person who working there, he helped me a lot I just activated my four phones in that store also he gave me some gifts I like that person. Thank you metro.”
“Our experience with this location was so pleasant that it will be THE only AT&T location I will visit. The staffs knowledge and experience relieved our stress. This location is the solution.”
10AM - 8PM
3616 Kirkwood Hwy, Wilmington
Mobile Phones
“The employees we're great helping all that they possibly could I got a great deal Isreal and Carla bent over backwards to help me Kudos to the team I'll tell all of my friends to come and see you Thank you Isreal and Carla”
“Emily was beyond helpful, knowledgeable and shared different products that's were available. She made our phone upgrades rather seamless and easy. We will definitely visit this location again!”
“Recently purchased an iPhone via Apple who interfaced with AT&T as my carrier. I received my AT&T bill and immediately questioned the amount. I visited the AT&T store and Amanda quickly saw the reason for my question and after a few qualifying questions she resolved the issue. The Apple/ AT&T combined transaction process needs a review but with people like Amanda issues can be quickly addressed and corrected.”
10AM - 7PM
160 Grove Ln, Newark
Mobile Phones
“Mikayla was an absolute wonderful assistance with my upgrade and changing my phone to my daughters number and transferring the information to my new phone she was also helping another lady who had issues the other customer was an older lady Mikayla had all the patience to help her please give her kudos”
“I have been going to this store for a while and the guy in there now is respectful, patience and have natural help the customers. Gave 2 free phones for my husband and I. He is basically a good guy and appreciate the Metro people to sending him here.”
“Came here to express how great of an employee Minnie is. My Mom and I came in to transfer eSIM cards for multiple phones, and she was so extremely patient, despite various technical difficulties with multiple customers. She was BEYOND helpful. I genuinely am still in shock with what she was able to do to make sure all my data was successfully transferred from my old phone to new phone. No exaggeration, she saved me weeks of storage configuration work. Whatever she’s getting paid it’s not enough for all the work she’s doing!!! I watched as she went above and beyond at the very end of her shift, no less! Thank you for helping us, Minnie!
P.S. Metro, please fix the WiFi here so things can run more smoothly for everyone. Thank you :)”
“excellent work great price and friendly.when you need your cell phone repaired this is where you need to go, tell him Pop sent you, you won't be disappointed.”
“Always so clean and organized. The owners are very nice and will help you figure out what you need. Sell and apply screen covers for you. They have cases for any phone, most tablets and laptops. Carry all cables, chargers and accessories. Even had a carry case for my ipod pros, Best prices around.”
“After spending DAYS circling the drain on the abysmal website and the worst call center in the world .....I finally went in person and was helped by Alexandria who was AMAZING! She was able to address my issue immediately, was caring and knowledgeable. The best of all was she provided me with information about products and my account options without being super pushy. We will be coming back to see her again for all our future phone purchases! You are lucky to have her for an employee!”
“There was a spectacular employee working here that tried her best to be speedy although she was working alone, she tried to get everyone the best deals and showed she was knowledgeable about the products, but most impressively she showed amazing tact. See, I have a massive infection in my leg which can give off a TERRIBLE odor if not changed daily or sometimes twice daily. I hadn't changed them yet and I know it smelled bad. I think her name was Jesse. Anyway, she was extremely polite even though I know she was suffering. Metro should be proud to have an employee with such excellent customer service!”
“My experience at Metro was great! The staff was very patient and helpful. They took the time to answer all my questions and made me choose phone very easily. I really appreciate their great services and will definitely recommend this store.”
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“I'm going to nominate Amir for sainthood. He has the patience of a saint. He set up two new phones, a new Ipad and a new Iwatch, along with transferring a phone carrier all at the same time. His knowledge, attitude and approach were phenomenal. Great job Amir!!!”