The AT&T Store in New Castle offers phones, tablets, smartwatches, and connected devices along with wireless data plans, including prepaid and unlimited options with 5G service. Reviews consistently highlight impeccable and amazing customer service, describing staff as very helpful, friendly, professional, and kind. Multiple customers report that their issues were resolved in a timely manner, with specific praise for the efficient and great service that turned lengthy problems into quick solutions. The experience is frequently called great, earning the store high recommendations and an A+ rating for its customer-focused assistance.
Alyssa was absolutely brilliant. She was very patient and knowledgeable. Great experience twice in one week
September 2026
Best experience we've ever had Alyssa the manager was great couldn't have made it any easier than we've thought of love it love her thank you very much will be back again
August 2026
We stopped in the store today to pickup my mom’s new phone. I want to say the staff there is very friendly and patient. They took their time to help us with everything we needed Thanks
