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“Karlos was the most helpfull Verizon employee i have had . He was very informative before I left I knew everything about my phone. He was very polite and even set up my phone to make it easier for me to us.”
“Really enjoyed the experience at the T-Mobile Experience Store. The new layout is great—set up more like a café with individual tables where a staff member gets you started and then moves to help others while your phone is loading or downloading. It felt efficient and well thought out. The whole process was quick, smooth, and low-pressure, and we appreciated not having to make small talk while waiting for downloads to finish. A modern, customer-friendly approach that works well.”
“TT from T&T is awesomeness. He's kind, friendly and very helpful. He fixed my daughter's IPhone at the best rate ever and even educated me on somethings about my Note. This si officially my phone repair guy. Check him out at the farmers market on Kirkwood Highway. He is the ? best”
“Ron and Timmothy at the xfinity store on kirkwood highway were very helpful and professional. They are a definite asset to the company. They explained everything in detail so I could understand.”
“She is so good. I first bought the phone here last year and now I broke and went to the same store because of her. She explains so clearly. I was so sad that I broke my phone but her words are so comforting that later I felt happy that I got the latest version. She is so good. I would always recommend this store”
“I have been a Whyfly customer for years. I am grateful for this reliable quality internet service from a local provider. I have a small business and internet is the main source for proding services. Internet connection issues do happen but it is not often and local support has been good in my experience.”
“I went to this Verizon location because of my broken phone,and needing a replacement phone comparable to what I had. I was assisted by representative Syrcee, and she was very knowledgeable, explained serval options to accommodate my desire,s and Syrcee was very thorough in helping me getting my service back . I really appreciated her level of professionalism! Also I was glad, I chose to go to this Verizon store to meet Syrcee!”
“On New Years Eve I had to go to the Xfinity store at the Christiana mall, after spending over 5 frustrating hours on the phone with multiple customer service representatives that were of no help, and was immediately greeted with a smile and positivity by the store manager Amanda. My issue is very complex and while they were unable to resolve it at the store, Amanda filed a ticket right away, explained the process with transparency and has remained in contact with me each day to update me on what she knows and next steps. She continues to do everything in her power to help resolve the error made by Xfinity and takes a lot of personal pride in her job and helping customers. She is an amazing asset to the organization and I’m grateful for everything she has done to try and help me. - Natalie B”
“My experience with T MOBILE has not been the greatest. I was considering being a Business customer and was sent equipment with the promise and understanding that the representative would return to install the modem and set up phones. The Rep never returned.
Subsequently after 30 days. and the Rep never returned. We tried to return the unopened boxes of equipment which we were told could be dropped off at any T MOBILE center. Well did I get a runaround for that !! Went to the one on Dupont Hwy, waited a hour to be told I needed to go to Christiana Mall or Kirkwood Hwy to get a label to return the equipment. I was also told that this same Rep had done the same kind of same bad service to countless others. Get to the mall wait another hour. Left there with the same equipment but this time, left with the promise from the customer service that I would receive a email with the shipping labels. Two weeks later, Never received the labels.
I would like to thank to two individuals at the Mail that sat with me on the phone and diligently tried to solve my problems with return of the equipment that T Mobile says I will have to pay for. SMH
The 5 star review is a Thank you for Luther and Ziara. Without your help nothing would have been accomplished. I still have to try again to get the label and return the equipment that I will not pay for.”
“I was having a very bad experience with my service and the customer service representative on the phone but the agents at this store was very patient and helpful with me a helped until I was satisfied and all good. ?”
“After trying to move to VZW from T-Mobile on line I was directed to go to the store. I met with Josh and with the assistance of managers Jermayne and Tom my experience was amazing. Josh was able to get me the 3 phones I wanted, explained the monthly plans, explained the porting process and it was all done in a timely manner. My experience exceeded expectations!”
“Came into the store today with 3 issues which gobbled up a lot of time. The manager, Camden was friendly, helpful, and super patient. He managed to handle my issues all while helping other customers. Excellent service!”
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“I want to give a huge thank you to Steve at T-Mobile for going above and beyond to help me transfer my number from Verizon. Verizon was having issues releasing the number, and Steve spent over three hours making sure everything was handled correctly. He was patient, helpful, and stayed on top of everything until my number was finally transferred. I’m so happy we made the switch to T-Mobile. Excellent customer service like this is hard to find!”