The Verizon store offers mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, delivery, or shipping. Service experiences vary significantly. Some customers report fantastic service where employees truly care and provide great help, finding the best solutions and dramatically improving after issues are raised. Specific employees are noted for being incredibly helpful, thorough, patient, and attentive when explaining issues or assisting with phones. However, other reviews warn of very poor experiences, describing rude employees, long waits, frustration, and disappointment. One customer advises others to ask many questions about purchases. While service can improve after corporate intervention, experiences at the store are inconsistent, with some customers leaving very happy and others deeply dissatisfied.
Very happy with how they set up my replacement phone and retrieved information from iCloud.
July 2024
Ryan Castin gave excellent customer service. He made my transaction at the Verizon retail store very easy and i was satisfied with my new phone.
June 2024
Fantastic service. They seem to truly care about finding the best solution for their customers. They helped big time with a headache caused by an authorized retailer
