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“Billy is amazing! He should give classes on the iPhone. He helped set up my new phone, transfer data. He is so kind and professional. Fantastic experience - highly recommend.”
“Just simply put.. phenomenal and awesome people here. They have great deals and extremely helpful.. more than all of that.. what a great crew of people! Thank you so much Cyn, Alexandria, Terrica (pictured), CJ, Derrick and Iishya… y’all made my time shopping and everything such a wonderful experience”
“One of the best and least painful pawn experiences I have ever had, I was greeted at the door by Mr.Kelly, best customer service I have ever had, quick, knowledgeable, and easy to talk to, 100% will be back for all my pawning needs.”
“Honest and great working people. I had issues with 2 car amps and the diagnosed both in a timely manner and kept me in the loop about what the issues were . 1 of the amps I took to a car audio shop and they told me it was bad but the electronic service squad found it to be in working order with no issues. Turned out it was my bass knob and had nothing to do with my amp.they were very honest and very helpful. I will definitely be taking all my electronics to these guys in the future and will be recommending them to everyone I know. They took time to hook my amp up and show me that it was in working condition even though they were busy. So if you have anything that needs repairs trust e.s.s to take care of it and not rip you off...very price friendly and very knowledgeable.”
“The store associate who helped me return my item was preofessional, super nice and personable. People like her keeps shoppers coming into stores and not shopping from online companies exclusively. She was that cool.”
“was getting blown off by one of the workers at 6this store and i kept arguing so she would do her job and stop blowing me off when amanda came in and started resolving my issue on her own quietly and when she got it done she pops out ands says i took care of it and started helping me and while helping me out other customers would walk in and the other girl again would not be doing her job correctly and not showing interest to the customers amanda would jump in and help them amanda deserves a raise and its not the first time i personally have seen her going above and beyond to help the customers thank you amanda again she deserves a bonus raise”
“I want to recognize Walter at T-Mobile kiosk in the Sam’s Club for his outstanding customer service — not just once, but every time.
Most recently, he replaced my screen protector quickly and professionally, making sure everything was perfect before I left. Once again, he was patient, kind, and genuinely helpful. It’s rare to find someone who treats customers with such respect and care.
Walter has helped me multiple times with different issues, and he always goes above and beyond. He didn’t brush me off — he made sure I knew the right steps to take.
What stands out most is his consistency. No matter what I come in for, Walter is knowledgeable, courteous, and truly invested in helping customers resolve their concerns. Because of him, I feel confident returning to this location whenever I need assistance.
T-Mobile is fortunate to have an employee like Walter representing the company. He provides the kind of service that builds trust and long-term customer loyalty.”
10AM - 7PM
11702 Beach Blvd #102, Jacksonville
Electronics
“This location has been here for years and from time to time you see different faces and while most of them have been amazing the crew that they have in there at this moment are absolutely amazing. They are so compassionate for your needs and will go out of their way to help you with anything that need. They are so easy to have conversations with when you are waiting for things to get done. The music is always great and it’s just always a great time when seeing them in their work environment. The cleanliness of the store is amazing and even those you can tell they are making changes in the store, they still try and keep every thing organized and clean for all of us who come in especially having little kids who run around. I just absolutely love this location and will gladly refer all of my friends and family to them so they can get the experience that I always have when visiting.”
“The whole staff is just amazing. I got a washer and dryer 2 months till I own it and its been smooth sailing. I haven’t had any issues at all and when i needed assistance they offered it ‼️ Im telling you now everyone in this store has your back”
“Rimon was nothing but helpful. I appreciate that because not everyone is kind and his professional and polite demeanor meant a lot. I was having a hard day and he made it a little better for me!”
10AM - 8PM
1515 3rd St N, Jacksonville
Electronics
“My phone was beyond repair—my internal system as well as my external screen (front and back) were broken. I originally went to another T-Mobile store, and they pawned me off to a website, answered my questions with “I don’t know,” and had no intention of helping me. After coming to this location, I was greeted by Micheal and Anika who were extremely knowledgeable and helpful with the process. They explained the different steps I could take as well as all my options for trade ins and any other questions I had! They helped me understand the process and informed me on my best deals! All in all, it was an amazing experience! Special shout out to Micheal for being awesome!”
“I’m a vet so I take everyone’s character very seriously.. there is a great guy behind the counter, very respectful and personable. Well lit, clean and organized store inside and out with a great selection. Will definitely shop here again.”
“Not only has Lena been exceptionally helpful but she really made it easy for me to try and get back my information from my phone that was stolen by Crystal the manager at Cubesmart! Your customer service was absolutely fantastic!”
“Frank and Armand made my experience super fast and easy. I’m not the most computer savvy, but those guys are. I will recommend this location based on customer service and knowledge of store. Thanks guys for making my visit 5 minutes instead of 30.”
“Ronald S. at Verizon was extremely helpful with the purchase of my new phone. I even had to return to the store to troubleshoot a download issue, and he assisted me right away. He was professional, knowledgeable, and patient throughout the entire process. Excellent customer service experience!”
“Kenishea is an absolute gem - she was so kind, patient, and went out of her way to help me and get me taken care of! She reminded me why I have stayed with TMobile for seven years and genuinely cared about doing everything she could to assist! Great store with amazing reps and a manager that was working on her day off to help out!”
“I had the best experience with the barista today! She truly went above and beyond. I told her the kind of flavors I liked and asked her to make whatever she recommended and wow, she created the best drink I’ve ever had. You could tell she really listened and put thought into it. Her kindness, attention to detail, and talent made my day.
It’s rare to meet someone who not only loves what they do but also makes sure the customer leaves happier than they arrived. I’ll definitely be coming back because of her!”
“Noel helped me secure a new phone to replace my old one. He was the best! He handled everything smoothly and professionally. Great guy great customer service. TEN STARS! Thanks for everything Noel.”
“The associate Audrey is amazing and wonderful to the customers. Makes the Pokemon event on Sunday friendly to all from starting to know Pokemon to the veterans of the genre. Her level of commitment to the success of the store is unmatched like her old store in Fleming Island. I will continue to go to this location long as she is around, buying and reserving new games. She rocks!!!”
“Getting a new phone can be such a hassle. I procrastinated as long as I could but finallyyyy had to give in yesterday. Turns out... my dread was completely unnecessary.
Sales representative Christian Chaney made the process a BREEZE... delightful, even! He walked me through my options, explained them thoroughly, helped me choose a new phone, then transferred all my data over.
If I had known how smooth & stress-free the process would be, I would have given in MONTHS ago.
Highly recommend this location.
Even though I mainly chatted with Christian, the rest of the staff seemed very helpful & kind as well.
Thanks for making an annoying errand so easy & pleasant.”
Open 24 hours
50 Kernan Blvd N, Jacksonville
Electronics
“I love getting beatbox from this 7/11! Y’all were one of the first places I got green apple from and I’m hoping yall can get the new hard tea flavors soon! This store is awesome”
“Robert, Shanna, Bailey, Tony, Ryan - my people! I can't leave out Barbara even though she's now retired, and Hank even though in another department. These guys are top notch and leave no stone unturned. Thank you so much for always being willing to dive down the rabbit hole for whatever weird bit or bob I happen to be searching for on a given day. I often place orders with Robert and even when it's being picked up at another location, he never misses a beat letting me know it's ready to be picked up. You just can't beat the level of service these folks provide and consistently at that. It's a pleasure to work with you all each opportunity that arises to do so.”
“I have worked with Mauricio, Logan, and Miyu who were incredibly helpful and super knowledgeable. I had not been to an Apple Store before and only ever worked with my cell phone carrier for issues. Will only be coming here from now on! Service was amazing.”
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“Amazing people Anibal and sophia are great my husband bought me my tennis bracelet and my engagement ring here their prices were awesome . We got over 8k in jewlery that would cost at a jewlers for 2500”