The UPS Store #1398 in Jacksonville is a locally owned and operated business that offers a variety of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Customers appreciate the friendly and helpful staff, who are knowledgeable and dedicated to providing good service. Many reviews highlight the staff's kindness, especially mentioning a tall gentleman who went out of his way to suggest helpful resources like the library for printing needs, showing a willingness to go beyond expectations. Customers value the store's quick and efficient service, with some mentioning how they were in and out in just a few minutes. The main manager, an older man with a buzz cut, is seen as a cool and accommodating figure, even using recycled materials to help a customer when they forgot to pay for shipping supplies, showing understanding and flexibility. However, some reviews note occasional issues with staff being busy or slow, leading to frustration when extra assistance was needed, such as finding packages or dealing with lines. Overall, the store is recognized for its helpfulness, professionalism, and commitment to customer satisfaction, making it a trusted location for shipping and related services.
Just the nicest people. I watched them help someone who was having a hard time with an Amazon return, and they went above and beyond – boxing everything up and patiently helping him figure out the shipment. You just don’t see that level of customer service anymore. Truly impressed today. 5 stars!!!
February 2025
This is only my second ever time sending a package and they helped me with everything! They were so kind! My favorite UPS location! John was so amazing!
January 2025
This is the best UPS Store I've ever been to and I've been to a lot. Bonnie and John are the best. Always nice, super fast
