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“The staff is very friendly and helpful. They all take the time out to assure your comfortability and that your setup is a breeze. Everything is exactly as they say it is. Office is very clean and impressive. Your clients will love the atmosphere. You will not be disappointed when you book with this office.”
“Staff is very professional and knowledgeable. I hardly ever have to wait long to get served. Quick and easy spot to get to and do all my mailings at this location.”
8:30AM - 4:30PM
1036 Dunn Avenue Ste 4, Jacksonville
Mailbox Centers
“Ema was extremely helpful in my time of need. She made sure to help me get my documents taken care of in a timely and professional manner. I appreciate this location and their attention to detail.”
“Dee Dee is always very helpful, kind, and professional. She's there every time I stop in, ready to help with a beautiful smile. I go to this ups store out of my way because I know I'll be in good hands. 💖”
“I had an incredible experience with The UPS Store 1490 in Jacksonville, FL, and I feel compelled to share it.
I live in San Diego, CA, while my dad is in hospice in Jacksonville. I'm his POA and his mail had been piling up for nearly a year, and he was understandably concerned about his privacy and having personal mail sitting unattended at the facility.
I called the The UPS Store in his area and explained that I had an unusual and sensitive request: Would someone from the store be willing to go to my dad’s room, collect anything that appeared to be mail or packages, securely package everything, and ship it to me in San Diego?
TJ, the owner, didn’t hesitate. He personally drove to the facility, took care of everything, and made a difficult situation so much easier for me and my family.
This is customer service above and beyond. It’s also a wonderful example of the kind of personal service that independently owned The UPS Stores can provide. TJ didn’t treat this like just another transaction. He saw that someone needed help and stepped up.
What impressed me most was how authentic and caring he was. These store owners are members of the communities they serve, and TJ demonstrated exactly what that can mean.
If you have a special, unusual, or sensitive request, don’t hesitate to reach out to this store and ask what they can do. You may be surprised by how willing they are to help.
Thank you, TJ, for taking care of my dad—and for giving me one less thing to worry about during an incredibly difficult time. Five stars, without question.”
“Upon my recent excursion to the UPS Store, I sought to effectuate the restitution of a previously acquired item originating from NAPA. My procurement of said item had been executed via NAPA’s digital commerce platform, yet the product’s web page was egregiously architected and profoundly deceptive in nature. Fortunately, the associate stationed at the UPS Store exhibited exceptional affability and rendered assistance with consummate professionalism, successfully facilitating the dispatch of the item back to NAPA. Moreover, the establishment was entirely devoid of any queued patrons, thereby obviating the necessity for any protracted period of waiting.”
“I would recommend this UPS location to anyone who lives in the immediate area. I live nearby, and it is always a pleasant experience in every sense of the word. From customer service to the air fresheners in the store, down to the shipping and delivery details. I can always be sure that the staff at this location have my best interests at heart with any valuables I ship out or any returns I may have. Me living nearby, of course I see the staff often. We converse about life, work, and overall just getting to know each other - obviously, work from their side of the table permitting. Never have I ever had a bad experience here!! Honestly, it's nice to have a family-operated UPS location where the staff and its management are so personable and friendly. It really makes your neighborhood, area, whatever you want to call it feel more like home. If you live anywhere East of 295 on the northside, I highly recommend stopping into this location and utilizing their services. Take a second and interact with the staff as well. Sometimes I believe people are so busy with their own lives that they forget to genuinely interact with the people in front of them. I'm sure you will not be displeased! Thank you & God Bless :)”
“I had such an amazing experience with Arriel at UPS! She is absolutely wonderful with people, incredibly organized, and handles every task with professionalism and efficiency. Her time management skills are outstanding, even during busy moments, and she always stays calm, kind, and helpful. Arriel is very well spoken and treats everyone with respect and positivity. It’s rare to meet someone who truly makes customers feel welcomed and valued the way she does. UPS is lucky to have someone as hardworking and dedicated as her!”
“The feeling of insecurity when it comes to your own business can be disheartening.. but being able to trust someone to hold your hand through the learning process is the biggest confidence boost!!
I highly recommend Autumn’s services to anyone carrying around that question mark on what to do next in their business.. or even where to start!!
Not only did she provide me with the tools to help, she broke it down in simple terms so that I UNDERSTOOD what she was advising! That is major for me!! No big words and complicated phrases. I was talking with a real person!!
I am super excited for where I’m headed now with my business and will definitely invest in business coaching again!! I am already taking the steps that she advised and making progress toward my major goal!!”
“A great place with great workers.
The place has some really decent people like Hamza who are willing to take care of your problems and questions without hesitation. What makes the place really great is that they do not bug you too much if you need help they will help you but if you know what you need to do they do not try to teach you your thing”
“I come to this store every week and they’re always so nice and efficient. Codi is always very helpful and the other employees always try their best to help me print or do my returns, they make it too easy.”
“The staff were kind and pleasant. Matthew the store manager seen me walking in the parking lot with my box and he came running out to get box. He said he couldn’t watch me struggling with that big box.
Matthew
Took the time to help his training employee by making sure all the details were put in correct..
Awesome customer service😊”
“I was very satisfied with my experience! It took me a minute to find them via bus! The customer service was A+ Jackson assisted me with personable & knowledgeable customer care!! He was very personable while focusing on making sure my transaction was handled properly! I can't go wrong for my postal needs. Convenient & excellent customer service👍👍”
“If you're ever dealing with a legal portal and need high resolution scans this is the place to go. I went to four other UPS Stores where no one knew anything about the printer. Whereas, this store most every employee knows how to do this. If you do catch a newer employee who doesn't know, there's always someone there that does. So you're not wasting your time.
The new one will know soon enough and they'll probably train them in front of you. Repetition is the key.
Best UPS store around!
300 DPI -600 DPI -in color, if these are things you're needing help with go to the store and get it done right”
8:30AM - 4:30PM
6001 Argyle Forest Blvd Ste 21, Jacksonville
Mailbox Centers
“Isaiah was absolutely fantastic! He was extremely patient, knowledgeable, and kind throughout the entire process. I had several returns that ended up being for the wrong store, and Isaiah was kind enough to walk me through how to cancel them and change my returns to the correct location. Thanks to his help, I didn’t have to drive all the way across the bridge to the Whole Foods. I really appreciated his patience and willingness to go above and beyond to help me. Excellent customer service!”
“I want to personally send a Big Thank You to Mary. She, along with the others. But especially her infectious smile and willingness to help me and others each and every time I stop in for services. I should have been submitted this review. Some time ago I lost my dog Zeus and stopped by the store to get flyers made. I was in tears and Mary encouraged me that I’d be sure to find him. And even assisted with additional help. That was truly going above her call of duty. And for that I want everyone to know. That the Customer Service at this UPS store stretches beyond just service transactions. It’s a Helpful Location as Well. Keep Shining Bright Mary. Don’t Let Nobody Dim Your Light.”
10AM - 4:30PM
221 N Hogan St, Jacksonville
Mailbox Centers
“The 2 gentleman that assisted me were very welcoming. One even went above and beyond to reassure me that he wasthere to help. He helped me find the right size shipping container and got me in and out the store in a timely manner! Joshua-David was most helpful!!”
9:30AM - 3PM
12620 Beach Boulevard Ste 3, Jacksonville
Mailbox Centers
“Love this location, I literally pass two others to come to this one , the staff is very friendly and always eager to help Jacalyn and Tori are the best ! I always trust them with packing and shipping my car parts without hesitation”
“You can tell the people who work here genuinely care. I have used them countless times and each experience they handle every package with care and take time to answer any questions. I recently shipped a laptop and was extremely nervous about doing so. They had the right box for this and wrapped it exactly how I wanted. The owner even reached out to let me know it arrived okay. He didn’t have to do that but was so glad he did! I will continue to choose them to ship any and everything.”
“I have mixed reviews and here is why. Paul who is over the franchise is a great guy. I always enjoy talking to him. Issues with things that normally happen is out of his control because he is just the franchise and he does not make the rules. Paul has always done what he could to make me a happy customer with things within his control. I have been there over 3 years now. I don't plan on leaving either. For the record any issues I have had are not his fault they are corporates fault themselves. I stay because of Paul not because of Goin Postal. Thank you Paul”
“I use this UPS for all my shipping needs including all returns. They always say hello, thank you and good bye. They are always helpful and pleasant, I’ve never had a bad experience even when I make a mistake on a return they take the time to make it right”
“I had an excellent experience. The customer service was outstanding, and the staff was friendly, professional, and always ready to go above and beyond to help customers. They answered all of my questions, handled everything efficiently, and made the entire process quick and stress-free. It’s clear they genuinely care about providing great service. This location consistently delivers a positive experience, and I highly recommend it to anyone looking for reliable and exceptional customer service.”
“Every time I go into this UPS store, Carlos has helped me. I have to say he is so calm and knowledgeable. That’s a young lady that works there as well. Usually when Carlos is there and she is also very hopeful. The only thing I don’t like about this UPS store is the 24 characters you have to use simply to send something to your printer.”
“I've been a loyal customer for years because of their outstanding service, professionalism, and warm personal touch. As an over-the-road truck driver away for weeks or months at a time, I have complete peace of mind knowing my packages are safe and secure. Whenever shipping issues arise, they go out of their way to make sure I'm completely taken care of. Every other service they offer is handled with the same courtesy, respect, and care, which is why I highly recommend this location!”
10:30AM - 4PM
3832-10 Baymeadows Rd, Jacksonville
Mailbox Centers
“I’m elderly, and every time I come into this place, the staff is always so nice and welcoming. I’ve never had a problem, and I truly enjoy coming here. The atmosphere is pleasant, the staff is friendly, and they always make you feel comfortable.
I can only imagine how difficult it can be dealing with so many different personalities every day, but this team makes it look easy. Great customer service and a great staff. We really appreciate you guys being here and everything you do!”
“They are so helpful here. I come in all the time with a million Amazon returns and they handle it all without a huff or a puff about how many I bring in. They are fast, friendly and get the job done! Appreciate the staff.”
9:30AM - 3:30PM
3545 St Johns Bluff Rd S Ste 1, Jacksonville
Mailbox Centers
“Great service !! I went to another ups and they said our system is off u can’t return but I called this store they said very kindly come bring it we can still do it! They even gave me a receipt awesome work my location from now on!”
“I’m not going to lie!!! The line was out the door and I would have turned around if what I needed to fax wasn’t important!!!
Long story short, the young ladies in charge of CUSTOMER SERVICE were ROCKING ‘N ROLLING!
Not only were they courteous, displayed beautiful smiles, and were extremely helpful … they truly seemed to enjoy helping their customers.
FIVE STARS FOR A MUCH NEEDED SUPERIOR CUSTOMER SERVICE EXPERIENCE! 🤩”
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“Unfortunately didn’t get her name, but she knew what she was doing and was efficient. She was there this past Saturday morning. The store was also clean and organized. They also had packing tape on the side in case you needed some.”