The UPS Store #1398 in Jacksonville is a locally owned and operated business that offers a variety of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Customers appreciate the friendly and helpful staff, who are knowledgeable and dedicated to providing good service. Many reviews highlight the staff's kindness, especially mentioning a tall gentleman who went out of his way to suggest helpful resources like the library for printing needs, showing a willingness to go beyond expectations. Customers value the store's quick and efficient service, with some mentioning how they were in and out in just a few minutes. The main manager, an older man with a buzz cut, is seen as a cool and accommodating figure, even using recycled materials to help a customer when they forgot to pay for shipping supplies, showing understanding and flexibility. However, some reviews note occasional issues with staff being busy or slow, leading to frustration when extra assistance was needed, such as finding packages or dealing with lines. Overall, the store is recognized for its helpfulness, professionalism, and commitment to customer satisfaction, making it a trusted location for shipping and related services.
Amazing location. Everyone is always so friendly and helpful.
May 2026
Thank you to the UPS staff for helping me navigate the technology for my return and shipping needs. As an older customer, I truly appreciated the patience and support. This will definitely be my go-to store from now on.
May 2026
New Management is amazing and helpful. Helped me navigate logistics for my needs. Thanks guys!
