Verizon offers mobile, 5G home internet, and business services, available both in stores like the Jacksonville location and online. Customers can schedule appointments, place online orders for in-store pickup with no wait, use free 2-day shipping, or opt for same-day delivery. Reviews highlight a mix of experiences. Many customers report very pleasant and efficient in-store service, praising staff who are helpful, friendly, patient, professional, and prompt. Specific store visits are described as amazing, with employees making processes easy and calmly resolving issues, leading to strong recommendations for visiting the location. Customers appreciate clear explanations of available deals, plans, and options for upgrading, which can save money through promotions and bundled services. However, some caution that service can sometimes be slow and to be careful of promotions as there can be a catch, with frustrations over payment plans. Phone-based customer service and outsourced tech support receive significant criticism for being unhelpful, potentially causing service disruptions, and providing poor communication. Despite these drawbacks, some note that Verizon remains better than experiences with other providers.
Christian was amazing. He understood my problem right away and got right to solving my issues. The environment is clean and well kept. Will definitely visit again.
January 2025
Always slow service. Be careful of their promotions there’s always a catch. Somehow I’m still paying off an iPhone 12 and if I try to pay it off early it’ll cost me twice as much. Unfortunate that this is how every cell phone and internet service is. Still better than my experience’s at AT&T.
November 2024
No wait at all. The entire staff was so helpful & efficient. Daries helped us set up my mom's new phone and was so patient & friendly. Store is clean and organized. Definitely recommend to visit this location.
