Apple The Falls is a highly acclaimed Apple Store that consistently provides exceptional customer service and technical support. The staff at this location are praised for their expertise, patience, and willingness to go above and beyond to assist customers. Customers have shared numerous positive experiences with the store. Christian, a staff member, is described as a "true Godsend" for his exceptional help in resolving a customer's phone issue when other providers were unable to help. Similarly, Alvaro, a Tech Service Lead, is commended for his knowledge, friendliness, and efficiency in quickly resolving a customer's password reset problem. The store's commitment to customer satisfaction is further highlighted by the experiences of other customers. Daniel, a sales associate, is praised for his patience, helpfulness, and for providing a customer with a discount on a new phone purchase. Alexis, another employee, is lauded for her ability to resolve a customer's issue that was thought to be unresolvable, demonstrating the store's dedication to finding solutions. The Apple Store at The Falls also offers free educational classes, which customers have found extremely valuable in learning how to use their Apple devices. The instructor, Grant, is described as cheerful and accepting of all questions, providing a positive learning experience. Overall, the Apple Store at The Falls is consistently praised for its exceptional customer service, knowledgeable and friendly staff, and the store's commitment to ensuring customer satisfaction. Customers highly recommend this location for all their Apple device needs.
Hello!!!! My son and I visited the Apple store. He walk out with Apple what I think 17 pro max. We was attended to when we first walk in. Fast service. Plus he got a case and screen cover which they put on. I was impressed.
June 2026
Service was excellent and staff was helpful. Apple is worth the extra price for the peace of mind when something happens.
