The Verizon store in Pinecrest, Miami, provides mobile, 5G home internet, and business services. Customers can visit in person, schedule an appointment online, or place orders for in-store pickup, delivery, or shipping. Reviews highlight staff who provide amazing support, friendly service, and demonstrate a genuine interest in finding solutions. Employees are frequently described as helpful, professional, patient, and knowledgeable. Specific teams are praised for their dedication and excellence, offering above-and-beyond attention to resolve complicated issues, even those originating from other locations. Staff members troubleshoot problems thoroughly, work until a resolution is found, and explain the process clearly to customers. While some processes, such as transferring lines between accounts, can be frustrating and time-consuming for customers, the store's employees are commended for their helpfulness and for maintaining a positive, patient demeanor throughout difficult situations. Their focus on customer service leads to strong recommendations for the Pinecrest location, with many customers stating it will be their preferred store from now on.
Amazing support, genuine interest in finding a solution, friendly service! I must thank Store Manager Jonathan, Account Manager Daniel Carcamo, and our sales rep Roy Mori, in particular, for all the dedication and excellence in the service provided to me during my shopping experience! Thank you! Keep up the good work!
November 2024
This imployee named adrian was very professional , everything was quickly done and my phone finally works, give the man a raise if i can put more stars i would!!
November 2024
Will be the only Verizon store I go to in South Florida. Service is always top quality and everyone is super helpful.
