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“Elenita is the kindest, most thoughtful, and attentive person. She goes out of her way to help anyone in need, expecting nothing in return. Without a doubt, she stands out as the best and most dedicated USPS employee—a true example of excellence and compassion.”
“A USPS Location That Truly Deserves 5 Stars
I typically never write reviews, but this USPS location absolutely earned it. As someone who runs an e-commerce business and ships packages almost daily, I’ve been to more post offices than I can count and I can confidently say this one stands out in the best way possible.
The staff here are incredibly knowledgeable, efficient, and quick. They clearly know what they’re doing and keep the line moving, even during busy hours. But what really makes this place different is how nice and helpful everyone is. That kind of service is rare at a USPS, and it makes a huge difference when you’re here all the time.
If you rely on USPS for business or just need to drop something off, this location is a gem. I’m grateful to have them in my neighborhood”
“Nathalie helped me with my immigration process very efficiently, I loved her service and I absolutely recommend her to anyone who needs to do an immigration procedure, with a lot of experience and empathy, professional and effective to be successful in any case. Thank you for all your help and patience Nathalie, my father will finally have the opportunity to come to the United States. God bless her! ❤️”
“Well...my experience today was perfect. I had to send a package to my sister in Canada and all went well. The place is clean. One of the ladies behind the counter help me choose the right box and the right form to fill out. They lend me pen and tape. Tashara was very professional too. There were three persons behind the counter, so the service was fast. I highly recommend this usps office. Thank you Tashara and all the office staff.”
“I wish I'd gotten her name, but the woman working this morning was so kind and helpful, I'm really grateful for her. She was quick and efficient but very patient with me as she walked me through the steps of sending a large package. Thank you!”
“I usually have a good experience here when Ms. Angela is around. One of the most friendliest representatives. Sharlene is just as great, but she retired recently, but they both made and make me want to return to this post office.”
“Demetria Stovall and Marquiet are just amazing customer service! Went above and beyond to help me change the wrong package. After store closure they still assisted me and they need a raise.”
“This is a great location. The other one on University, across from Ihop is a great one too. Staff is professional and helpful. I may not get everything I want, but they do try to help and will explain why something is not possible and what I need to do to rectify it. I rate on consistency and not just one bad day at the post office.”
“People we need to treat our Postal workers amazing, my Post service is really sweet with me and does a great job , also today i Went for my passport , it was fast easy and painless , I loved the smile and the beautiful way I was treated. I believe this place has done some major good work , if i hqve ever had trouble they will fix it , I have been getting my deliveries from here since 2005 and now 2024 its Spectacular it deserves a review and a re consideration by those who had one bad moment cnnot turn you sour, we are working together.”
“Karla was super helpful and really took your time with me. It took a little time to be serviced because the post office was packed but she was so Polite and very knowledgeable”
“I was recommended by a staff member who worked at another post office and to avoid the other ones in the area. Afterwards, I decided to check it out when I was in the Ojus area. The majority of the staff is very friendly. This is now second go-to USPS location (even if it's a little further away) in case my usual one is closed.”
“Jose Lopez you forgot something about your visit you didn’t want to wait I ask hold on I’m helping someone,you then threw your package on scale I said no your not gonna do that the police will come ok Ma’Am you were wigs too”
“Had a great experience today! Parking was a bit of a nightmare but the 2 USPS workers were incredibly helpful and kind. Riga, the USPS agent assigned to passports, had me in and out, processed and photo taken in under 10 minutes. I live near a different post office and it’s so nice to find an efficient location, relatively close to me. I didn’t catch the other employee’s name but she was a young woman in her 20’s, and she was incredibly pleasant and friendly as well!”
“The staff is always very pleasant and ready to help. I really wanted to appreciate all the staff in the front especailly Rockie today and rvery day by going above and beyond helping with my needs. Thank you. Keep up the good work.”
“Came in on 7/18, Jessica was super helpful & made the process easy. Knocked off a point only because there are no pens available to fill out the forms before you get to the counter.”
“The staff at this place is excellent, always attentive and attentive from the moment you arrive, always willing to help and provide information, excellent ♥️”
“Every negative review for this office is crazy. If you’re late for a passport appointments, for ANY appointment you would have to reschedule especially at USCIS. Your documents not ready? Get to the back of the line until they are. Having a problem purchasing tape? THIS IS A BUSINESS. Their job is to make money! Nothing is free!
It’s sad how many illiterate people make reviews because they are told a company policy or say “We pay your salary”. The post Office has policies, and just like any other place some follow it and some don’t. Do your research Post Office pays their employees unlike most government jobs. I’ve had plenty of interactions with Shunda and Agnes and she follows the rules.
I love this office. And it’s a shame how many people get upset because you can’t have your way.”
“Wow! Such pleasant clerks, super fast service every time.
Today, Jennifer helped me out, and took care of everything so quickly.
By far the best post office in Miami”
“The five stars is for Scarlett who’s always super professional and hard working. The rest of the employees here seem to have taken the pop copy training manual from the Chappelle Show literally. I don’t entirely blame em’ cause USPS should hire more staff and provide adequate breaks and down time for their staff. But dang don’t take it out on the innocent clients talk to your superiors about more pay and breaks etc…”
“This 5-star review is for Jose. He had made the experience of dropping off my packages for my etsy shop actually bareable. I've dropped off my packages to many other USPS locations some closer to where I live and some farther away and almost 100% of those experiences have either been unwelcoming or have left me feeling stupid for asking simple questions about the tracking on one of my packages that was sent(Miami Gardens location). I honestly feel like Jose should be used as an example for how to interact with the public let alone people conducting business with this establishment. Anyways. This is my favorite USPS location because of him and hopefully he gets recognition for it.”
“Took me longer to grab my priority mail envelope and make the address label than it did to be waited on! This was the fastest service I have had at any post office in the past 5 years. I was there around 9am. One customer ahead of me and one behind me.”
“I've been using this post office for over 15 years. I've never encountered any did courteous service. If anything I say additional personal is needed especially on the routes. My mail is delivered far too late. Thank you postal workers.”
“I don't understand why there are so many negative comments. I go to this USPS at least twice a day and the man who works there is incredibly friendly and has a lot of experience. I have never had a negative experience here and I have been going for more than 3 months.”
“This is my local post office and I've used them for everything from prepaid returns to buying stamps to sending international packages to money orders. Usually very little wait time, and friendly interactions with the experienced and efficient staff. It's so convenient and pleasant (unusually so by Miami customer service standards) that I'm honestly afraid DeJoy will shut this location down. Treat the staff with kindness and respect and it will be reciprocated!”
“They should put more staff to work and the correspondence that is in the pioboxes cannot be picked up outside of post office hours. It doesn't seem good to me since I am paid for my correspondence and I can pick it up when I return from work. That is my opinion.”
“I visited this post office on May 6, 2025 to send a package home to Saudi Arabia, and Micheal made everything effortless. He welcomed me right away, walked me through the best shipping options, helped with the customs paperwork, and double checked that my box was secure before sealing it up. Thanks to his patience and expertise, my package was ready to go in no time. If you need friendly, knowledgeable assistance especially for international shipments Ask for Micheal. He’s a real asset to this location!”
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“I don’t wanna give a 1 star review but for some reason my package was sent here and then it said it was in dallas tx and i’m in austin tx but for some reason it said it’s departing this florida distrubution center. my package has some value to it so i’m hoping it arrives this monday like expected. i’m hoping anyone can give me some hope?? i’m just worried”