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8:30AM - 7PM
5727 NW 7th St, Miami
Mailbox Centers
“I love this UPS store! Every employee is always so welcoming. Today, Alex was exceptional in helping me. He gave me a suggestion, so I wouldn’t have to return home. Excellent store!!!!”
“Friendly staff, efficient store for Amazon drop offs. It will under 5mins time for returns if all is in order. This is my preferred store for returns because of how easy and quick the service is. There’s never a line and if there is the staff usually makes sure to move it along quite fast.”
“Went in to ship a few business packages and Ariadna did an amazing job assisting me. I was in/out faster than expected! Definitely will be returning in the future.”
“Wendy and the Janesi are literal heroes. I came in during a full-blown, down-to-the-minute crisis — overnight shipping, last truck already outside, zero margin for error, and the calendar breathing down my neck with Christmas chaos. Any delay would’ve blown the whole thing.
Instead of panic or attitude, I got patience, calm, focus, and flawless teamwork. Wendy and Janesi jumped in, moved fast, stayed kind, and made what felt impossible actually happen. No rushing me, no stress-dumping — just competence and care at the highest level.
I cannot overstate how grateful I am. These women showed up when it mattered most. If promotions, raises, bonuses, PTO, or employee awards exist — give them all of it. This is exactly what excellence looks like under pressure.
Thank you, Wendy. Thank you, Janesi. You saved the day.”
“The Manager, Jimmy, along with his associate, Kevin, and the rest of the team, consistently demonstrate exceptional professionalism. This has resulted in my most favorable experience at a UPS store.”
“I had an amazing experience with Joseline at the UPS store. I was having trouble with one of my packages and she took the time to help me through it. She had patience and was very sweet. I love this location because they always resolve my problems very fast.”
“I have to give huge compliments to Luis and Jason. They went so far above and beyond to help my sister and myself.
On Friday, I went there to ship a package to my sister, and as things happen, the delivery was having issues. Trying to get through to UPS Corporate was a nightmare, but after I called them, Jason and Luis were all over this and got the issue resolved very very quickly.
That type of customer service is very rarely seen. I know that people are often quick to complain, but in this case, they deserve all the compliments they can get.
Thank you Luis and Jason.”
“I have had an account with MAIL HUB for 4+ years. They are extremely helpful and attentive to all my needs. I spend a great deal of time in Costa Rica, and they have been an invaluable part of my team.”
8:30AM - 7PM
936 SW 1st Ave, Miami
Mailbox Centers
“Ramon is an excellent worker, good disposition, polite and very professional, he helped me with a return at USP Store # 3155, the best service I have received from this company so far!”
“This UPS Store is always so helpful. Raul is very professional and goes above and behind to help. I recommend this store to anyone in the area. A major plus is that there is never any wait… the employees are fast and efficient.”
8:30AM - 7PM
18495 S Dixie Hwy, Miami
Mailbox Centers
“My recent experience at this UPS Store location was excellent. The staff was professional, efficient, and very friendly. I was helped quickly and given clear instructions on my shipping options. The employee even offered to tape my box securely without me having to ask. The store was clean, well-organized, and had all the supplies I needed. It made what could have been a stressful errand incredibly smooth. I truly appreciated the attention to detail and great customer service — thank you!”
9:30AM - 5:30PM
8901 SW 157th Ave #16, Miami
Mailbox Centers
“Anita is the best. Very helpful and happy to assist in everything I needed. Earlier in the day I went to UPS store and the service was abysmal. No help and no solutions. No advice and simply told me it was not possible. Anita went above and beyond by configuring my package until it was safe to travel and met the proper standards. She was incredibly friendly the entire time and had solutions for literally every roadblock we encountered throughout the process. It’s obvious she knows her field very well and I strongly recommend her and the business.”
8:30AM - 7PM
8355 W Flagler St, Miami
Mailbox Centers
“Very satisfied and happy with the customer service provided by Daniel, Oreste, and Alex.
They all went above and beyond to help me and it is much appreciated. I literally take the extra drive just to come here because of their excellent customer service. Thanks!”
“The ease of using the UPS store, with multiple locations all over town, is my primary reason for coming here. it is very convenient to use their services for sending packages, returning Amazon purchases. Staff is pleasant and helpful.”
8:30AM - 7PM
1421 SW 107th Ave, Miami
Mailbox Centers
“This store has AMAZING staff! They are very efficient, knowledgeable, helpful and make sure to get customers in and out quickly. I hope that they are being properly recognized for the great service that they provide. I have read other positive reviews on here and I agree with them 100%. Keep up the good work!”
9AM - 7:30PM
13876 SW 56th St, Miami
Mailbox Centers
“I have been at this location several times to drop off packages for shipment. On my last visit, however, things turned sour, not with the UPS employees, but with the company that issued the QR code for return which wasn't working and when it finally was, it was only registering 1 of the 3 returns... The store manager was extremely calm, collected and professional (as well as the 2 other gentleman employees)
despite the fact I was very upset and not in my best mood being there almost an hour. That shows the kind of professionals that work at this location ????”
8:30AM - 7PM
12973 SW 112th St, Miami
Mailbox Centers
“This UPS rocks.
I've shipped a ton of tricky stuff, including heavy amps, weirdly shaped guitars, and sensitive nitro-finished guitars that get messed up just by looking at them funny.
Every time, the team at this store packages everything amazingly. My stuff basically shows up to its destination in better condition than when I sent it.
The best part, they're always super friendly, even when I'm being a helicopter customer by making silly requests to overprotect my gear.
I won't be going anywhere else to ship stuff out!”
“Office Edge is second to none. From the moment I stepped foot in my office, I knew I had chosen wisely in relocating my law office. The staff makes it a pleasure to come to work each day. They are smart, capable, polite, and always ready to lend a hand. The facilities are superb. I cannot say enough good things about Office Edge.”
“Fantastic service Great location and the guy that ran the counter went out of his way to make sure my packages got to me safely I would totally recommend had some packages General delivered charge me 3.50 a package but that's more than reasonable considering it cost two Bucs just across the bridge both ways”
8:30AM - 6PM
1430 S Dixie Hwy Ste 105, Coral Gables
Mailbox Centers
“Gary was great in getting over to the Auction House, picking up my merchandise and going over every detail with me regarding protective packaging, insurance, delivery times, I really couldn't have asked for more. I highly recommend the Pack & Ship Center in Coral Gables. Gary and his team truly went the extra mile.”
“Excellent Managment Assistance. I made a mistake on a return package and the store went out of their way to help me to correct the issue.... This is very hard to see now in days. Big Thank you.”
9AM - 7:30PM
8306 Mills Dr, Miami
Mailbox Centers
“I have always gone to this UPS
store and have had excellent service. I was surprised to see the low qualification. My experience had been totally different.”
“The best customer service and great work ethic is why I been coming here for years never had no issues I visit this store every day I come here with my kids to drop of the packages and they make so comfortable for my kids to help my kids love coming here because how they are warm welcoming I 100% recommend this store they do about everything and they stand behind in everything the offer we need more stores like this I been coming here for so long that I feel like part of there team is how they make you feel”
“I drive from Brickell to this ups. The parking is perfect, the employees couldn’t be more helpful to me and best of all, you are in and out fast, well, as fast as my walker can get me;).”
“The people at Mail Mart are super professional
They held a package for me for a week even though it had been addressed incorrectly in the hope that someone would claim it
Thanks guys keep up the good work”
“Ester and Ray are super nice, always friendly, quick and professional. Super helpful with my all my shipping needs. Even when the store is busy they make shipping boxes on Key Biscayne a breeze. Santa should give them a raise for Christmas!”
“ADRIEN is the BEST! As a Mom 4000 miles away from my girl having someone care and help find a very important package was wonderful. He was so helpful. Thank you UPS for hiring such a GREAT employee.”
“Found out someone is illegally using this businesses address. I keep getting emails from them about loans. Hopefully this will be taken care of because my email gets flooded with spam daily. If there is any way I can report them please let me know. My apologies for the initial negative review the negative review should go to whoever is doing this!!”
8:30AM - 7PM
153 E Flagler St, Miami
Mailbox Centers
“Of all the UPS stores in Miami, this one stands out for its exceptional professionalism. Vanessa, the front desk attendant, is especially helpful and consistently courteous. Thank you!”
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“From the moment you walk in, you get a “hello”. They’ve taken care of all my packages for the past 8 years. It’s always been a smooth transition! Thank you for the great customer service!”