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“One of the best customer service experiences I have ever had. Was promptly greeted and directed to the most kind and knowledgeable associate, Spencer. Spencer made the process easy, answered all my questions and got me exactly what I needed. Spencer was so friendly and incredibly smart and made the hour plus visit, enjoyable. The location is clean and the other associates were friendly and helpful.”
“I visited the store today and I was helped by Sara and Jacob, both of them were extremely helpful, wonderful attitude and very knowledgeable, it’s very refreshing to have this experience with your phone company, I highly recommend them.”
“Rob is an excellent sales rep and great with follow up. I highly recommend asking for Rob when you visit the store. He continued to help me for a few months after I had purchased phones from him. He exceeds my expectation in Customer Service.”
“Went it to get our phone transferred from a broken phone to a warranty replacement one. The staff there were friendly and extremely helpful. They knew exactly what the issues were and did an excellent job of fixing it. We've been a loyal T Mobile customer for over 5 years now and would never think of changing.”
“Austin was incredible to work with, he got my phone back up and running around my eSIM had problems and was in SOS. I run a business so him getting me back online was everything I wanted and more. 100% recommend”
“Got an iPhone 16 plus today & absolutely love it!! Tom helped us out immediately and was very knowledgeable about the promotions and deals we would qualify for. We will definitely be coming back here for any new phone upgrades!!!”
“DESTINY was working when I walked in looking for a new cell phone.
She was really informed on how to get me the best deal in regards to my financial situation at the time. I even told her I was going to go across the street and compare prices at metropcs. But after just a few minutes inside their building I knew my phone was going to be.......?? a BOOST PHONE.... Courtesy of my DESTINY ???”
“Knowledgeable, friendly/ respectful staff dealing w/ busy site and folks getting to, or from, hectic work/ Family schedules. Thank You for accessible site and efficient staff”
9AM - 7PM
3577 Clark Rd, Sarasota
Mobile Phones
“At the clark and beneva store I received the best service ever. Sean andemployee was extremely helpful and patient with me. I only wish that other retailers could have a Sean on their staff”
“Dana is exceptional! I had a serious issue based on misinformation from an online rep at a DIFFERENT LOCATION. Dana was extremely thorough and patient in seeking a resolution! He is a stellar model of professionalism, a man of integrity, and a very good problem-solver! He turned my trauma into triumph!
Denise”
“I walked into the store hoping someone could help me install a screen protector on my new Samsung tablet. Out comes Andrea to the rescue and she did a remarkable job with a perfect install. The peeps at this T-Mobile store are friendly, very knowledgeable and are a pleasure to deal with. HIGHLY RECOMMENDED!
I also met Kervin at the store where he helped fix an annoying typing issue I was struggling with on my Google Pixel. 15 minutes later, all fixed, thank you Kervin! GREAT, friendly and knowledgeable staff at this store. HIGHLY RECOMMENDED!”
“Juliano was incredible, he really values customer service, unlike any phone case place in any other mall. I live in Canada, but I’ll travel back to Florida, just to shop here. ❤️”
“This is the only metro store that we go to and we live up on university Pkwy. The reason is very simple. The customer service is impeccable, Luke is the best employee that metro/T-Mobile has. And I travel a lot and I have had terrible experiences at every other places throughout the country. Luke is prompt, polite, respectful and is an excellent problem solver. Thank you SO much for another excellent experience. Hands down should get a ren star review because 5 just doesn't do it justice..”
“Service in this location is great. I'm not exactly sure why they don't answer calls there. But it would help if they did so that some of us can get information before possibly showing up without all the facts, materials, or info needed for transactions. But thanks anyway.”
“I recently visited Phone Shack looking for a replacement Android. Hani was wonderful! He had many options, good advice and made the decision very easy. He transferred all my data quickly and couldn't have been more professional. I will return to Phone Shack in the future.”
“Sarasota store Manager, Mary, went above and beyond to help me with my account, saving me time and money! She was patient and kind and I discovered she stayed past the end of her shift to make this go right. I am very grateful.”
10AM - 7PM
3351 17th St, Sarasota
Mobile Phones
“I went to the store for help. I was getting messages on my phone and I still am. Telling me my phone was in danger and I have thousands of viruses and i was “hacked”. First person I talked to was trying to help when “Daniel” told him to go elsewhere, told me go to the out of the way — go over there. Sorry I was in his way, when I thought about how rude he was with me I left. I could have been a sale today had he treated this”old” woman with respect! Daniel need to learn how to talk to people.”
“Eliesber, MetroPC customer rep at 6320 15th Street East, Bradenton FL was absolutely amazing!!! He accurately diagnosed a difficult problem that anther tech online was unable to solve, and quickly resolved the problem at the store. Super friendly and very knowledgeable. Thanks Metro!”
“Robert in the Sarasota corporate store was extremely helpful and patient and explained everything while we were purchasing 2 new phones and tv&internet service. He is very knowledgeable and a fantastic asset to at&t and I highly recommend him. Thanks for the great experience Robert!”
“I went to other place to fix my phone, and they just offer me a new phone, fortunately, the store staff was willing and able to help me with my phone, I have the talkback on including viruses in my phone and they fix it.”
“Phone had been broken for sometime and was expensive to repair in my area. I however visited down here and the repair was tremendously cheaper than which I was originally inquired. My phone was fixed and I haven't had any issues
with it since then. I definitely recommend this place for phone repairs.”
“Amazing great service Ali went above and beyond for my husband and myself his customer service and gentle care was beyond words thank you so much for making everything so easy!”
“It was a very great experience coming to this burger king. It is a lot cleaner people are very polite at work here I'm from Orlando we don't have Burger King's this nice and people are”
10AM - 7PM
1333A N Washington Blvd, Sarasota
Mobile Phones
“Horacio the manager was a great help getting our phones. He is great at multi-tasking! He is very efficient and friendly. I always recommend my family and friends to come see him!Thanks for the help!Someone give this dude a raise!! ??????”
“Chris and Amari were super helpful and friendly! Helped me set up my new phone with no issues and also helped me get a new tablet I've been wanting! Would highly recommend ?”
“Arrived 40 minutes before closing time and the young gentleman was so kind and patient. He knew I was desperate and needed a new phone for business reasons. I had my phone in my back pocket while I used the bathroom and phone fell in the toilet. The 2nd time this year.”
“Excellent service. Great help in several ways. Omar spent a lot of time patiently helping me, stepped in to help me with something someone else got wrong, and in the end, he saved me a lot of money! And not just in one way, but in a couple of ways. Huge appreciation and 5 stars for this MetroPCS location.”
“"Gretchen provided exceptional assistance today! Her expertise and patience made the process of switching data over to my new phone a breeze. She went above and beyond to ensure that everything was set up perfectly and took the time to answer all of my questions with clarity and kindness. Her professionalism and friendly demeanor made the entire experience enjoyable. I highly recommend Gretchen to anyone seeking outstanding customer service. Thank you, Gretchen, for your outstanding support!”
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“Excellent customer service. Their warranty is also great. My case warps like every two years and I can replace it at their guarantee price. Same if the glass protector cracks. You can go to any Zagg store for the warranty.”