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“I broke the screen on my tablet. Took it here to be fix on a Saturday. They said it would be done on Wednesday. 12 days later still no fixed tablet. If I want to know what is going on I have to call them. I found out afterwards they had the wrong number to call for updates. That was our mistake not theirs. 13 days I have my tablet fixed and working like new again.”
“Wonderful service! They helped me figure out what was wrong with my laptop, and they could have sold me a more expensive repair and didn’t! I will definitely be giving them my business. I also got a phone case and new tempered glass for $20.”
“Huge shoutout to Marcus and Sonya at this branch for going out of their way to help me and my family. They were patient, professional, and went above and beyond to make sure everything was resolved. They even helped guide customer support in the right direction when needed. Excellent service from the in-store team”
“Chico has been excellent to us!!! He has been such a great person to work with! I can’t say enough great things about him! He is an asset to the company!!! God bless him for having so much patience with me!!! He’s fantastic!!!!”
“Sweetest lady that owns this place and the only brick and mortar store that I've seen that had cases and screen protectors for Motorola razors. Installed for free and absolutely enjoyed the story a little bit of everything for your phone come in and see Zai!!!”
“We just bought a iPhone and Alvin helped set it up. He was very patient and friendly! Me and my husband are very happy about his customer service. This AT&T store is the best!!!”
“Now that I am not, and never was, a member of the staff here, I have to say, what AMAZING service. They are all knowledgeable, quick to solve any problems I may have, and just a good time! Why would I ever need another cellular carrier? Trick question, I won’t! AT&T (specifically this store) has my service, probably for life, now that I think about it. Is it the cheapest carrier out there? No. Is it the closest store to me? No. Is this store a Verizon store? Also no.
Anyway, this store is the absolute best! Highly recommend all the staff.”
“⭐⭐⭐⭐⭐ GOOGLE REVIEW FOR MAX & JACK – VERIZON, W. TENNESSEE ST., TALLAHASSEE, FL (attn: Corp.Office)
If you are reading this, STOP WHAT YOU’RE DOING and get to the Verizon store on W. Tennessee St. TODAY — because Max and Jack are not regular sales reps… they are once‑in‑a‑lifetime customer service superheroes.
I walked in stressed, frustrated, and honestly DONE with every other carrier on the planet. Boost Mobile? Disaster. AT&T? Great people but couldn’t meet my needs because of my credit. Cricket? Don’t even get me started. I was ready to give up completely.
But then I met Max and Jack — and everything changed.
These two didn’t just “help me.”
They invested HOURS into making sure I didn’t walk out of that store without a real solution. And the crazy part? You could tell they weren’t doing it for commission, pressure, or a quota. They did it because they actually care. They listened to my entire nightmare experience with other carriers, treated me like a human being, and made sure my business — and my sanity — were protected.
Let me be VERY clear:
Max and Jack should NOT be sales reps. They should be Verizon TRAINERS. Mentors. Leaders. The standard everyone else learns from.
Their patience, professionalism, and genuine kindness are rare. I know talent when I see it, and these two deserve recognition at the highest level. Verizon, if you’re reading this: DO NOT overlook this review. These men are the reason customers stay loyal.
To Max and Jack — thank you. You didn’t just save my phone situation… you saved my stress level, my time, and honestly my trust in customer service.
If you need a phone, an upgrade, a plan, or just want to be treated like a real person…
RUN, don’t walk, to this Verizon store.
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“Darell went above and beyond to help with my inquiry. He’s very friendly and helpful. People seem to know him as soon as they entered this store location. He welcomed them with a big smile and a positive attitude. We need more people like Darell.”
“Best place to get a screen replacement in Tallahassee. Super quick, cheaper than anyone else, and will meet you since they’re mobile. The tech is a super human and changed my screen in 5 minutes.. super reliable, 10/10 would recommend.”
“When I tell you that the employee Tiffany is the best on North Monroe. I had an issue with my Wi-Fi modem. I called Metro on the south side and that person gave my two options: 1 was to come in and purchase another one or $249 before taxes out the door, 2 Was too come in and place an online order for $60 and have it delivered to the store within a 3 to 5 business days but mind you if I need it now I need to give him $249 before taxes out the door. So I called the Metro store that’s on the northside and spoke with Tiffany. She gave me two options: 1 Was to press the reset button to see if that’s was going to help, 2 Was to bring it in and she was going to see how she can help me. School just started back and I know my kids needed Wi-Fi to do their homework so I didn’t have the opportunity to wait on 3 to 5 business days or $249 before taxes out the door to give this man. So I went to go see Tiffany. I had to get another one, but it didn’t cost me $249 before taxes. It actually cost me less than $70 out the door then she told me to call Metro to remove my old Wi-Fi Modem. And that’s what I did my only I save money when I went to go see Tiffany on the North Monroe I also save money when I called Metro to remove the old modem which my bill went from 152 to 130 a month now. Thanks Tiffany for your help!”
“Exceptional Service by Jamina!
I had an amazing experience at this T-MOBILE retail store located at 4610 W Tennessee Street
Tallahassee FL 32304
On Saturday May 09 2026. Jamina was excellent, professional, and incredibly knowledgeable. She walked me through every seamlessly, including setting up my new Samsung Galaxy phone A17 5G and transferring all my data. Her outstanding Customer Service made the entire process stress-free. Highly recommend asking for Miss Jamina if you visit this store.
God bless you 🙏”
“Outstanding job. I gave my Iphone to Crane, went over to Fresh Market --to laugh at the hippie-yuppies and the prices; I noted the conspicuous absence of Black Rifle Coffee, but plenty of tofu and other Gack-- and by the time I got back my phone was ready. I WILL use them again.”
“Josh today was so help he fixed my issues and was really nice and awesome manager definitely would recommend to go see him if your a customer or new customer thanks again Josh”
“Kevin was amazing! I went in last week bc I lost all my devices and couldn't receive the code, I was in the store for about 30 mins(to no fault of Kevin) trying to get my account situated and he was so patient! Didn't make it seem like I was bothering him...10/10 customer service!”
“Ask for Rajan (not sure if the spelling)
Excellent customer service! We drove an hour and a half from another T-Mobile store. That was such a disappointment in customer service to walking into this place seeking the same device as the other T-Mobile store and John was so helpful. He immediately let us know that they didn't carry the model we needed and proceeded to call another store and secure one for us. We were in and out in less than 5 minutes and it renews my faith in T-Mobile's customer service capabilities. If you need something definitely go see this guy. It's inside of the Sam's club and you don't need a card to get to it”
“Khalil Is the solver of all problems and bringer of smiles. Give the man a raise and thank me later. Beyond helpful. Only reason i stay with verizon is Khalil!! Thank you!”
“Angelica helped me with getting a new phone. I was very nervous and I was unsure about the entire process, but she really made it so simple and easy highly recommend her.”
“I would recommend to anyone and everyone with phone trouble. Mathew is my hero! So knowledgeable. Fixed my problem in a few minutes and I learned some things in the process!”
“I had Cricket but when my phone started having problems they wouldn't help me. A friend told me to go to Boost Mobile on Pensacola Street. Mr. Jim set me up with a free Samsung phone and I kepted my phone number. Great customer service, and my friend was right about Mr.Jim you never know what might come out of his mouth he had the whole store laughing and joking. Thanks Boost Mobile.”
10AM - 8PM
1448 Capital Cir NW, Tallahassee
Mobile Phones
“The staff in this business have been knowledgeable, kind, considerate in helping me with my phone and service.They easily can tell that I hail from another century and they help me withmy questions and inabilities.Sweetly kind or kindly sweet.”
“Thank you so much Christian. He did an amazing job helping me set up my new iPhone, he also told me about an extra line promotion that I had no clue was going on, I appreciate you again for the great customer service”
10AM - 8PM
400 Capital Cir SE, Tallahassee
Mobile Phones
“Erika and Daniel are the best in the business. They make a great team and I don't want to deal with anyone else. They helped quickly and had me approved for a small line of credit so my family could all have new phones for Christmas. Save your money and go to Cricket.”
“Roger is AMAZING!!!! He spent at least an hour with me troubleshooting and making sure I left satisfied. I will go out of my way to come to this location and work with him. If you're looking for a new plan, new device, anything metro related, go see Roger.”
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“The AT&T shop on Thomasville Rd. was a fantastic experience. Michael deserves a 5 star rating. All the customer reps were respectful, attentive, asked if I needed help, and were full of glee.
Thank you for a wonderful customer experience.”