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“I broke the screen on my tablet. Took it here to be fix on a Saturday. They said it would be done on Wednesday. 12 days later still no fixed tablet. If I want to know what is going on I have to call them. I found out afterwards they had the wrong number to call for updates. That was our mistake not theirs. 13 days I have my tablet fixed and working like new again.”
“Wonderful service! They helped me figure out what was wrong with my laptop, and they could have sold me a more expensive repair and didn’t! I will definitely be giving them my business. I also got a phone case and new tempered glass for $20.”
“Repaired my phone so fast and did an amazing job! Also great phone case selection and screen protectors! Come check these guys out! Best prices I’ve seen in town!”
“Huge shoutout to Marcus and Sonya at this branch for going out of their way to help me and my family. They were patient, professional, and went above and beyond to make sure everything was resolved. They even helped guide customer support in the right direction when needed. Excellent service from the in-store team”
“Chico is an amazing Representative for Verizon. He took excellent care of my griefing sister after leaving Apalachee Parkway location, where she encountered an inconsiderate and horrible manager who had no compassion for her after the loss of her husband.
I really appreciate Chico’s support and compassion. He’s truly the personification of kindness and embodies the meaning of Customer Service Representative and Professionalism.”
“Store is super clean and had everything I needed. I do want to brag on service associate Greg: he was so helpful and attentive and made sure everyone coming in to the store was taken care of. Very hard to find that level of service and it was much appreciated!”
“We went into the store and was greeted immediately by Courtney. We explained to her what we were looking for and she sat there and set up my tablet. The way that it needed to be done was very kind and professional. She took her time with us and explained everything that we needed to know and I was just thankful for the professionalism and treatment that she gave us! Way to go. Courtney”
“Ciyera was very helpful , I mean 10 10 10 10 all across the board . I walked very frustrated after trying all day to activate my replacement device (didn’t know my pin, I must be honest ) we spoke to at least 4 reps before getting one who was able to help , she remained calm and helped me stay calm as well . She also boxed my return for me and taped it .”
“Best place to get a screen replacement in Tallahassee. Super quick, cheaper than anyone else, and will meet you since they’re mobile. The tech is a super human and changed my screen in 5 minutes.. super reliable, 10/10 would recommend.”
“Sebastian went above and beyond to help my daughter and me get her cell phone service restored. He stayed after closing to ensure we left with a fully functioning phone, demonstrating an exceptional commitment to customer satisfaction and service excellence.
From start to finish, Sebastian was professional, courteous, accommodating, knowledgeable, and incredibly patient. He took the time to explain everything clearly, made us feel valued as customers, and never made us feel rushed—even after the store had closed. His dedication to delivering outstanding customer service and creating a positive customer experience truly set him apart.
Employees like Sebastian add tremendous value to your company and are the reason customers remain loyal. Thank you, Sebastian, for your professionalism, commitment, and willingness to go the extra mile. If I could give you 10 out of 10 stars, I absolutely would. You are an outstanding example of what exceptional customer service should look like.”
“Exceptional Service by Jamina!
I had an amazing experience at this T-MOBILE retail store located at 4610 W Tennessee Street
Tallahassee FL 32304
On Saturday May 09 2026. Jamina was excellent, professional, and incredibly knowledgeable. She walked me through every seamlessly, including setting up my new Samsung Galaxy phone A17 5G and transferring all my data. Her outstanding Customer Service made the entire process stress-free. Highly recommend asking for Miss Jamina if you visit this store.
God bless you 🙏”
“I had a great experience at Verizon thanks to Leo, who truly went above and beyond to help me. I came in because a previous request that had been handled over the phone was not completed correctly by another associate. Leo took the time to carefully review my account, understand the situation, and fix the issue.
He was professional, patient, and very reassuring throughout the entire process. Leo explained everything clearly and made sure the request was completed properly this time. His willingness to go the extra mile and provide excellent customer service turned what could have been a frustrating situation into a very positive experience.
Verizon is lucky to have employees like Leo who genuinely care about helping their customers. Thank you again, Leo, for your patience and outstanding support!”
“Outstanding job. I gave my Iphone to Crane, went over to Fresh Market --to laugh at the hippie-yuppies and the prices; I noted the conspicuous absence of Black Rifle Coffee, but plenty of tofu and other Gack-- and by the time I got back my phone was ready. I WILL use them again.”
“Kevin was amazing! I went in last week bc I lost all my devices and couldn't receive the code, I was in the store for about 30 mins(to no fault of Kevin) trying to get my account situated and he was so patient! Didn't make it seem like I was bothering him...10/10 customer service!”
“This review is for Tiffany she delivered excellent customer service and was very helpful with my situation which was a 1 in a million that rarely happens to anyone. She was already supposed to leave for the day when her employee arrived and took over her shift but she said she would stay to help me solve my problem. She was on call with customer service for almost 45 minutes and she remained very patient as they made things more complicated than they needed to be, meanwhile also remaining calm and patient when an aggressive customer came in causing trouble. She got my problem fixed and definitely saved myself a lot of headache. She’s a great employee who will go out of her way to help you”
“This location is great !The representative that helped me today “Malik” was really on point and patiently answered all my questions and helped make an informed decision about my purchase today ! I am thankful that I was able to see him today!”
“Ask for Rajan (not sure if the spelling)
Excellent customer service! We drove an hour and a half from another T-Mobile store. That was such a disappointment in customer service to walking into this place seeking the same device as the other T-Mobile store and John was so helpful. He immediately let us know that they didn't carry the model we needed and proceeded to call another store and secure one for us. We were in and out in less than 5 minutes and it renews my faith in T-Mobile's customer service capabilities. If you need something definitely go see this guy. It's inside of the Sam's club and you don't need a card to get to it”
“Rajan is the best!! helped us out very quickly with the tedious process of getting a router set up he was informative, quick, and kind
great experience love him!!!”
“I had an outstanding experience at this Verizon location thanks to Bryant and Khalil. I came in for a phone upgrade, and from the moment I walked in, they made the entire process smooth, easy, and enjoyable.
Not only did they make sure every detail of my account was correct, but they also took the time to answer my questions and made the whole experience feel personal. We shared some great laughs along the way, and I genuinely walked out feeling more like family than just another customer.
Excellent customer service is hard to find these days, and this location truly has something special in Bryant and Khalil. Verizon is fortunate to have them representing the brand. Thank you both for making my day”
“06/19/2026 about 1:40I visited this location with my mom ( Jessie) we we're confused and frustrated about her phone again my mom she's an elderly lady and couldn't remember her pin but to rest assure that had us covered. The service was amazing they (Marie & Dorael) was very dedicated to helping us and didn't stop until they did Marie deserves a raise and a whole lot more she is amazing and I will most definitely be back”
“The staff in this business have been knowledgeable, kind, considerate in helping me with my phone and service.They easily can tell that I hail from another century and they help me withmy questions and inabilities.Sweetly kind or kindly sweet.”
“My experience was great it was my first time coming to this metro by t mobile store on south Monroe in Tallahassee Florida I had not problems they helped me with everything”
“So yesterday my husband lost his phone. We decided to get another one. But we are from out of town. I figured it would be so hectic to get another phone. Boy was I wrong. We walk into the store and the polite young man named Elijah took good care of us. He was attentive and very nice. He had us in and out of there in no time. I was happy he has good customer service skills. Again thank you, Elijah”
10AM - 8PM
400 Capital Cir SE, Tallahassee
Mobile Phones
“Erika and Daniel are the best in the business. They make a great team and I don't want to deal with anyone else. They helped quickly and had me approved for a small line of credit so my family could all have new phones for Christmas. Save your money and go to Cricket.”
“Ask for keesha she was very helpful to me and my mom. She was very nice and shes also a very hard worker. she knows how to do her job. my mom went in in with a problem on her phone and she got straight to the point and she was patient with my moms english. definitely coming back if we need any help!!”
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“Highly recommend this store. Both Rishard and Michael went above and beyond to help me get my new phone set up. Rishard was kind and patient during this entire process- outstanding customer service!”