New Balance Mall of Georgia is highly praised for its exceptional customer service and knowledgeable staff. Reviewers highlight the helpfulness of employees, who provide educated recommendations on various models and sizes. Customers appreciate the patience and kindness shown during their shopping experience, making them feel valued and unhurried. Many mention specific staff members who went above and beyond to assist them, ensuring they found the perfect shoes for their needs. The atmosphere is welcoming, and the store is recognized as a great alternative to larger retailers. Overall, New Balance Mall of Georgia is a go-to destination for anyone seeking quality athletic footwear and outstanding service.
Kyle is the best - super kind, knowledgeable and patient. Though the shoes I tried was not a solution to my feet situation, the experience was amazing and I wish the best for Kyle, thank you.
June 2026
By far the best overall customer service experience of my life. The whole entire team was extremely helpful and Madison was so knowledgeable and they truly made me a fan of the brand!
May 2026
Kyle helped me amazingly, he is an awesome employee and representative
