New Balance Mall of Georgia is highly praised for its exceptional customer service and knowledgeable staff. Reviewers highlight the helpfulness of employees, who provide educated recommendations on various models and sizes. Customers appreciate the patience and kindness shown during their shopping experience, making them feel valued and unhurried. Many mention specific staff members who went above and beyond to assist them, ensuring they found the perfect shoes for their needs. The atmosphere is welcoming, and the store is recognized as a great alternative to larger retailers. Overall, New Balance Mall of Georgia is a go-to destination for anyone seeking quality athletic footwear and outstanding service.
Had a five star experience at New Balance! Quinn helped my wife and I start to finish. His experience was helpful deciphering what pair works best for us. I will be back for sure!
August 2026
Came in about 30 mins til close to try on shoe sizes and the older gentleman was incredibly helpful and kind to me, as well as helping me order an out of stock color. Thank you to the gentleman who also checked me out!
August 2026
The staff in here have to be the NICEST people ever! 10/10 recommend! :)))
