“If they don't have it in stock, they will check near by locations or tell you when the delivery 🚚 will be coming. Always very helpful and greeted every time you enter.”
“I'm probably not their typical customer since I needed a high-polished chrome pipe for a vintage 1950s pendant light. But I had the hardest time finding any lamp or lighting store that offered one in the length that I needed without screwing several together and seeing the seams. So, I was led to McMaster-Carr's site! My piece arrived in perfect condition, was wonderfully packaged and the shipping was incredibly fast!! I'm so excited to have found the exact parts needed to restore my mid-century modern light fixture. Thank you McMaster-Carr!”
“I visited in search of specific wire. Mr. Al provided exceptional customer service and went above and beyond to ensure I didn't leave empty handed. That was pleasantly amplified by other staff members who also asked if I was being helped when they noticed me waiting while he searched in the back. The cherry on top was the female cashier who has a great sense of humor - she and I shared a fun laugh together!! Small acts of kindness go a big lonnnnnnng way!!😁”
“Working here has been the best job that I have ever had. It's hard work, we're constantly adapting and learning new things and it's all worth it to me. We get the job done and service our customers to the best of our ability as a family and I love that about this place.”
“This is a great plumbing supply shop they're like family if you need any part they will look up this Q number model number for you in order what you need And the repa on the front counter has a lot of knowledge about plumbing, Commercial and residential”
“Chris and Cory are absolute rock stars when it comes to their work ethic and dedication. They always go above and beyond, making sure everything runs smoothly and efficiently. Their teamwork is impressive, and they never fail to support each other and the rest of the team. It's clear that they take pride in what they do, and their positive attitude is contagious, creating a great atmosphere in the workplace.Not only are they hardworking, but they also bring a sense of camaraderie and fun to the warehouse. They know how to get the job done while keeping spirits high with their jokes and friendly banter. Their reliability and willingness to help out wherever needed make them invaluable assets to the team. These two guys truly set the bar high for what it means to be exceptional employees. I am happy to say I will use this company for many years to come.”
“Was assisted by Denisa in completing numerous selections of bathroom and kitchen sinks, faucets etc. Denisa was extremely helpful and professional, coupled with a great personality.”
“Malcolm definitely deserves a raise. I came in looking for some squirrel bait very informative employee. Malcolm needs a raise. This is my tractor supply store one of my favorites and I’m glad that he’s always there to help excellent above and beyond customer service”
“Juan the guy with the dreads helped me and my mom get a great deal with being so informative about what we needed. He's an excellent worker and very helpful. He's our favorite employee that goes over and beyond helping us as customers”
“Patrice (or Patricia - sorry!) stopped in her tracks from either getting ready to leave for the day or coming back from break. She stopped when she really didn't have to. She might have been a manager but she saw my confused looked and led me to find exactly what I needed and ensured that Uche would be there to answer all of my questions. THANK you both!”
“We have been shopping at the Douglasville Lowe’s for years, and we wanted to recognize two exceptional employees: Ms. Gloria and Ms. Nika. Ms. Gloria in the Garden Center is truly heaven-sent. She is always patient, kind, knowledgeable, and willing to help. Her outstanding customer service is the reason my husband prefers to shop through the Garden Center, even when we’re buying items from other departments. She consistently goes above and beyond to make every visit a great experience. During our recent visit, Ms. Gloria wasn’t able to complete a return because it required assistance from another department. Ms. Nika stepped in and worked tirelessly to help us. She tried three or four different times to make sure our return was processed correctly, and she never gave up until it was resolved. Employees like Ms. Gloria and Ms. Nika are the reason customers keep coming back. Their professionalism, patience, and genuine care made us feel valued. Thank you, Lowe’s, for hiring and retaining employees who provide truly excellent customer service. They deserve to be recognized for the positive impact they make every day.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.