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“Stellar customer service, I had a dilemma where I was locked out of my T-mobile account attempting to update the sim card and Larry went above and beyond with patience to help me regain access to my account as well as update my sim card. Very knowledgeable on his craft and appreciate his customer service which is dying in today’s society. Definitely recommend for your wireless services and phones”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“My organization has been with Servpac for a number of years and we are extremely happy with the service. We were previously with another VoIP provider and prior to that with the local landline provider. What a difference it was switching to Servpac because the service itself to the customer support personnel is phenomenal. The customer support is very supportive, responsive, and helpful. With a main office and two external program sites it was critical to have a service that is seamless and reliable, and ServPac just that — seamless and reliable with great customer service! Thank you, ServPac.”
“I contacted Jason to set up our Direct TV. He designed and set up our entire home entertainment system. Great customer service, quality work, timely installation. Do not hesitate to call The Satellite Guy.”
Open 24 hours
711 Kapiolani Blvd #975, Honolulu
Internet Service Providers
“It good to have is an experience is feel good to have that in here to u ok I loved that I like that is feel free and safe for own safely in experience I have say to my self in here to u thank you ! Am glad heee to have you thank you ! By from drusilla leilani burt it me by me DLBurt ....”
7:30AM - 4:30PM
150 Puuhale Rd STE C, Honolulu
Internet Service Providers
“Went to Kahala Mall this morning. Needed info about my Spectrum account. Liz helped me. WOW! She is AMAZING!!! She answered all of my questions and explained everything clearly. Her people skills, friendly demeanor and professionalism is an asset to any company and fortunately for Spectrum, Liz made the choice to be employed there.Thank you, Liz! Good job!(Give her a raise!?)”
“As soon as I walked into this Verizon store a woman immediately came up to me asking if I needed any help. I was there to only ask about their different internet plans to it was only going to be a short visit for me where I wouldn't be looking around for anything else. She was awesome and I wish I had written hr name down but I'm sure she will remember me if she reads this review. She also didn't best around the bush like other stores did to me and gave me only exactly what I wanted to know about unless she had a better option for me in which she did and if I could rate her as well she'd get 10 stars. I will be going back to this Verizon to do on the advice she gave me. I only go on that side of the island once a month so I'll be back there in about 3 weeks and then I'll be a part of the Verizon Plan. Aloha”
“I've had trouble with my apps on my phone, came in & staisha has helped me within minutes!! She's very knowledgeable and very kind . Thank you for your service ! Highly recommend to see her !!”
8:00 AM - 5:00 PM
3375 Koapaka St, Honolulu
Internet Service Providers
“Updated 051923: after my last update, Jared promptly emailed me and at long last finally got the issue fixed.Update: Make sure all payments are accurate. Once your account is closed, you'll NEVER get a refund for any excess payments, no matter how many times they say the refund is on the way.”
“Nicole SAVED my day twice! Went to several stores for help & she was the only one who could properly assist me with my complicated phone issues. If you need help & great costumer service, kahala mall location is the place to go & Nicole is the rep to see! Mahaloz ?”
“I had problems that I couldn't identify and I believe it was Ryan fixed problem, showed me how to do myself and didn't make me feel incompetent. I am extremely happy.”
“Manager Lindsey is the best ! Very knowledgeable and helpful.Some of the other workers, though, need to learn to use their indoor voices when talking with patrons as their loud voices are very disruptive to other store patrons who are trying to work with their representatives.Overall, though, the best Verizon store on oahu.”
“Staffs were friendly, courteous and well informed. Went there to purchase new updated cellular for granddaughter because her old phone was not working serviceable (technical problems). Wanted to upgrade my cellular but not completely sold to the idea and products expensive. Wanted a new battery for my phone but was informed they do not carry sell batteries. Sad to hear that!”
“At the other store (the big one), I spent 2 hours because the reps equipment wasn't working properly. The manager stepped in and said he would personally help me and then ignored me for another half hour. Later, I went to this store (School St.) and I was in and out in 20 minutes with my name new phone. No fuss, no muss.”
“Great experience here Deslynn really knocked it out of the park with customer service we travel all over the US 280days a yr and she made me feel like I was at home this is a stepping stone for her she will go far in anything she puts her mind 2 thanks Deslynn”
“I scheduled an appointment for finger printing here online through Field Print. It's located in Waipahu beside Elena's. Parking can be challenging since the place is so busy with all the restaurants here. Appointment was pretty efficient. Walked in for my booked appointment. Checked in with staff. Showed the required ID and got finger prints done. Took less than 10 minutes. If you need finger printing done, this place is convenient for the west siders.”
“Had a great experience setting up my new phone. Sean W was super friendly and helpful. He was patient and answered all the questions I had. I noticed the other staff were great too!”
“Alamoana Spectrum store opens until 8pm. Came in 25 minutes before closing on a Wednesday night and checked in on tablet at the front of the store. Received text that I'm in line and they will be updating me soon. Okay 10 minutes to go and 5 people in front of me. The workers surprisingly blitzed through and Van was so kind in helping me retrieve the new modem. 5 stars quick and friendly service.
Recommend to all my family and friends.”
“I had many problems with Spectrum, before, but when I came a couple weeks ago, kristoffer saramad an unreal worker at Milani helped me with my account that nobody would help me for years He was patient and super helpful for me to save money on my account that nobody else said was possible, including manager she is terrible. He should be the manager. You need more workers like him that cares about other people and try to help. I was considering going to another carrier until he help me Like I said, he should be the manager you need more people like him and your star rating will go up. It starts at one person and I’ll catch two other people.”
“Ryan provided exceptional & stellar customer service to me today. He helped me understand my portfolio of phone, cable, Wi-Fi, & mobile accounts & options. Ryan gave me piece of mind re: the integrity of my systems plus options for getting Wi-Fi pods & switching out my Wi-Fi equipment via customer care… plus ensuring i can get my cable tv viewing back re: the xumo box residential agreement. I had not watched tv in 2 weeks.as I did not accept the agreement on the screen. He deserves a pay raise & is a great asset to your team. Do not let him go.”
“We had some crazy wiring and challenges to installation in the home and Isaac made it look easy. He was so friendly and explained everything really well and everything was set up perfectly. He really took care of the aesthetics and made it look great.”
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“My wife and I were looking for a good deal on prepaid deals while on vacation in Hawaii. KELILA gave us great options to choose from and even waived off our activation fee.
We got Unlimited Data (5G) and 20GB hotspot for a month just enough for our stay here in Hawaii. Check her out in Pearlridge Center Verizon!”