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“Stellar customer service, I had a dilemma where I was locked out of my T-mobile account attempting to update the sim card and Larry went above and beyond with patience to help me regain access to my account as well as update my sim card. Very knowledgeable on his craft and appreciate his customer service which is dying in today’s society. Definitely recommend for your wireless services and phones”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“My organization has been with Servpac for a number of years and we are extremely happy with the service. We were previously with another VoIP provider and prior to that with the local landline provider. What a difference it was switching to Servpac because the service itself to the customer support personnel is phenomenal. The customer support is very supportive, responsive, and helpful. With a main office and two external program sites it was critical to have a service that is seamless and reliable, and ServPac just that — seamless and reliable with great customer service! Thank you, ServPac.”
“I just came in here last minute for a screen protector and the gentleman who helped me was amazing he was so fast and the screen looks great. Thank you guys so much!”
Open 24 hours
711 Kapiolani Blvd #975, Honolulu
Internet Service Providers
“It good to have is an experience is feel good to have that in here to u ok I loved that I like that is feel free and safe for own safely in experience I have say to my self in here to u thank you ! Am glad heee to have you thank you ! By from drusilla leilani burt it me by me DLBurt ....”
“I contacted Jason to set up our Direct TV. He designed and set up our entire home entertainment system. Great customer service, quality work, timely installation. Do not hesitate to call The Satellite Guy.”
7:30AM - 4:30PM
150 Puuhale Rd STE C, Honolulu
Internet Service Providers
“I'm so thankful for the customer service here ,she help me with my fingerprint schedule cause I made a mistake and schedule somewhere else but she help and schedule here .Thank you so much.”
“Fantastic location and even better service! I highly recommend the Verizon store in Windward Mall. The representatives, and especially the manager, Ellis, are incredibly kind. Ellis truly went above and beyond to answer all of my mom's questions. It's clear he genuinely cares about his customers and making sure they get the best deal.”
“Roderick was very professional with my issue, even though it was 8pm on a Tuesday and his tablet refused to work (no fault on his part). Verizon is annoying but the staff here are excellent.”
8:00 AM - 5:00 PM
3375 Koapaka St, Honolulu
Internet Service Providers
“Updated 051923: after my last update, Jared promptly emailed me and at long last finally got the issue fixed.Update: Make sure all payments are accurate. Once your account is closed, you'll NEVER get a refund for any excess payments, no matter how many times they say the refund is on the way.”
“Went to Kahala Mall this morning. Needed info about my Spectrum account. Liz helped me. WOW! She is AMAZING!!! She answered all of my questions and explained everything clearly. Her people skills, friendly demeanor and professionalism is an asset to any company and fortunately for Spectrum, Liz made the choice to be employed there.Thank you, Liz! Good job!(Give her a raise!?)”
“The Staff is a bit quiet and friendly. I had a terrible time unlocking my cell phone physically. Even remotely the staff did everything to help me. Do not use the Samsung A series to port your number over from TM to boost. Better to buy or finance a cell phone from boost. Which I am doing because I have no other choice. The plans are the best for cell service TM doesn't have enough Towers in the Southside of EWB.”
“Staffs were friendly, courteous and well informed. Went there to purchase new updated cellular for granddaughter because her old phone was not working serviceable (technical problems). Wanted to upgrade my cellular but not completely sold to the idea and products expensive. Wanted a new battery for my phone but was informed they do not carry sell batteries. Sad to hear that!”
“At the other store (the big one), I spent 2 hours because the reps equipment wasn't working properly. The manager stepped in and said he would personally help me and then ignored me for another half hour. Later, I went to this store (School St.) and I was in and out in 20 minutes with my name new phone. No fuss, no muss.”
“The older gentleman man with the glasses (I forget his name- darker skin) he drives a motorcycle and is retiring soon in February I believe. He was so kind and patient assisting my mom every step of the way with her Asurion device replacement claim. You hardly see good customer service now days but when you do it stands out. Great job!”
“Victra
Was amazing
By listening to all my struggles with my phone
GREAT SERVICE
GEEZ
YOU FOLKS NEED TO STOP MOVI G PEOPLE AROUND FRIM STORE TO STORE”
“Had a great experience setting up my new phone. Sean W was super friendly and helpful. He was patient and answered all the questions I had. I noticed the other staff were great too!”
“I had many problems with Spectrum, before, but when I came a couple weeks ago, kristoffer saramad an unreal worker at Milani helped me with my account that nobody would help me for years He was patient and super helpful for me to save money on my account that nobody else said was possible, including manager she is terrible. He should be the manager. You need more workers like him that cares about other people and try to help. I was considering going to another carrier until he help me Like I said, he should be the manager you need more people like him and your star rating will go up. It starts at one person and I’ll catch two other people.”
“I wanted to thank Daryl M. for assisting me with my issue. My phone broke while I was on vacation, and he went above and beyond to make sure I got everything up and running again. He helped me get the latest Pro Max, and the whole process was smooth and stress-free.
I was extremely satisfied and impressed by his professionalism and how knowledgeable he was at his job. Thank you again for the outstanding service!”
“Ryan provided exceptional & stellar customer service to me today. He helped me understand my portfolio of phone, cable, Wi-Fi, & mobile accounts & options. Ryan gave me piece of mind re: the integrity of my systems plus options for getting Wi-Fi pods & switching out my Wi-Fi equipment via customer care… plus ensuring i can get my cable tv viewing back re: the xumo box residential agreement. I had not watched tv in 2 weeks.as I did not accept the agreement on the screen. He deserves a pay raise & is a great asset to your team. Do not let him go.”
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“My wife and I met Regina at the Verizon Pearlridge location. She assisted us in upgrading my Samsung Galaxy S10e to the latest Galaxy S26. Regina worked with us to get the best deal possible for the family and we will never forget that! The check-in Kiosk was not working but she was kind enough to tell us not to worry and she got us even though there were customers she was already working with. Regina and other awesome customer service representatives are the reason why I still stick with Verizon after 20+ years!”