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“I had a problem getting results on the phone when my phone mysteriously died. I had no way to file my claim online (no phone!), so I spent two hours on the landline talking to call-center people, getting a lot of scripted sympathy, but no results. Finally, I decided to go into the store and was immediately greeted by Ka'imi, a very friendly and knowledgeable young woman who filed my online claim from her phone. She said I should get results within a day, but to come back the following day just in case. She said if the claim didn't work for some reason, she would go to another step. I did end up having to buy a burner phone because I needed to have a phone, so I was able to check the status, and the claim was approved very quickly. I went in the next day to thank Ka'imi, and she remembered me. She said, "I was just asking about you!" It did take 12 days to get a replacement, and to my delight, they sent me a free upgrade! Apparently, my model was back-ordered, so they sent me the newer model. I recommend going to the Ewa store, and if you're lucky, Ka'imi will be there to assist you.”
“Jacob was very courteous and thorough, he explained what he was going to do to fix my phone and let me know the cost right up front. My phone was ready for pick up when he said it would be. Excellent experience I will recommend this company to anyone in need of this type of service.
Aloha”
“Micah at Waipahu location. Fabulous interpersonal rations. Professional communication. Engaging, responds to client questions. Repairs completed in a timely manner. I highly recommend using this service to anyone with questions about their phones. Mahalo nui!!!”
“Kahala Mall AT&T with Quinn and Josh were so helpful in my questions about iCloud and my new phone. Both representatives were personable and shared their expertises with thoughtfulness and care. Great job Quinn and Josh!”
“During one particularly awful day I was busy with school and made a last minute stroll to pay my bill.
Despite them being closed and already wrapping up, the guy in the front still took the time to help me, Incredible service and I promised him a glowing review for the kindness! Thank you man!”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“Fast, helpful, and affordable! Battery Bill replaced the lithium coin battery in my car key fob in less than 5 minutes. And it cost less than half compared to buying the battery at the drug store.”
“Highly recommend this location for amazing customer service! Patricia Jones helped me with my trade-in while I had my toddler with me. He was chaos but she was there for it! Very patient and considerate and went above and beyond to help me out. Thank you so much!”
“Jose is super accommodating! He's the type of guy who makes customers feel comfortable asking him anything 'cause he's non-judgmental, for real. He helped me set up my FirstNet plan, and I didn't even know about this option until he told me about it. I appreciate his patience! Customer service 100/10.
I'd give Chasen 10/10 customer service too. He's fast and takes the time to go over everything we need to know about my phone plan/ how billing changes & etc. until we're good. Mahalo, guys!”
“I contacted Jason to set up our Direct TV. He designed and set up our entire home entertainment system. Great customer service, quality work, timely installation. Do not hesitate to call The Satellite Guy.”
“Taylor at the Kamehameha Shopping center has excellent customer service and was able to help me with all my questions and needs. She was able to sell me the correct charger I needed.
Wonderful team member. Aloha And Mahalo Taylor.”
“Always get helped fast at this store. Reps have good product knowledge. Accessories are expensive in store. But I bite the bullet and get it there because I don’t like having my phone naked when leaving the store.”
“Assistant Manager, Jose R. at the Kapolei AT&T Store is courteous, friendly and can help you with your wireless needs. His knowledge of the company and products is vast and can offer the best service and products to suit you and your family’s needs. Thank you for your professionalism and excellent customer service!”
“I've had trouble with my apps on my phone, came in & staisha has helped me within minutes!! She's very knowledgeable and very kind . Thank you for your service ! Highly recommend to see her !!”
“What more can you ask for?Very pleasant folks to work with, prices are quite reasonable, and they offer very competent repair services.Oh, and by the way, they also operate as PowerTel Wireless.I recommend this business to anyone on Oahu.You'll have no regrets!”
“?Perfect place to grab your necessities! They’ve got great selection of everything you need, including tons of grocery and produce items. Place was super clean and all the employees were very friendly and helpful. Good size parking lot with some EV chargers too which is always great. Overall I’d totally come back here and would definitely recommend it.”
“Lexie assisted me with switching providers and she was extremely helpful, patient and knowledgeable with all my questions. She greeted me upon entering and helped me immediately. 10/10 customer service”
10AM - 7PM
98-199 Kamehameha Hwy Ste A2, Aiea
Mobile Phones
“Best Customer Service for Sweet Kanoe. Came down to your location(Pearl Kai)this past sunday to get help with my phone problem & she was excellent & very patient with me cause girrrllll it's the 3rd phone I bought in 1 month, all 3 had the same problem? so you can kinda see the heat I was bringing. Anyways, although I still had to buy a whole new phone, she was super helpful. Walked me through the steps & i appreciate it. She needs a promotion immediately? BTW, yal need to fix yal insurance..cause how do yal expect people to pay for insurance & yet when it's needed, we have to wait 3-5 business day for the claim?? How do yal expect people to go 3-5 days without a phone? Seriously!! Ridiculous really!! Anyways, Thank-you kanoe...Exceptional Customer Service.
Remain Bless!”
“Had 2 Representatives working was with Customer so had a Wait , Good Help on Replacing the Phone also told us about other deal with Apple Phones, Look at our Current Plan to see if we was Using it to meet our Needs , Very Helpful in setup New Phone with Transfer from old Phone toNew Phone ,,, Awesome Customer service, Will be back when other Phones, Available for Upgrade”
“Ricky In Ka Makana Ali’i At&T was so very helpful. Great customer service. He went above and beyond to help us get what we needed. Very friendly people☺️”
“The people here really know what they're doing! Very knowledgeable, and they really do educate me on what I'm getting! They make sure all my needs are met! Even ones I never thought about! They always have the best deals and hook me up with the newest and best devices!”
“After attempting to activate my new iPhone 15 Pro Max with Verizon's online costumer service after 3 hours and no success I went to the Verizon store in Kapolei for help. Jay, sensing that I was frustrated, provided exceptional service by trying your resolve the issue and talking story. He identified that the issue had to do with the eSIM. Once the issue was identified Jay was able to successfully activate the new iPhone on my Verizon account and iPhone. Thank you Jay for making a frustrating situation better.”
“Shoutout to Leksy who gave excellent customer service with the transfer of my data to my new phone. I purchased my phone from Apple, but came in for the assistance of the data transfer. Leksy was hands down kind, helpful and communicative with the whole process. She was a pleasure to talk with.”
“Shelly at this location was awesome. She patiently helped me with my home internet service. And patiently explained everything to me several times to help me understand what i was getting. ??.. good job tmobile crew?”
“Melissa assisted my son and I with such a welcoming and positive attitude. She was very professional and knowledgeable with the many questions and concerns we had at time of visit. We need more employees like her to help customers end our day with so much peace. The other 2 workers with her were also professional and business-like. Thank you Melissa for providing exceptional service! Highly recommend Kapolei Commons location.”
“Elyssa was and is great . She got me discounts reorganized my bill without me asking to give me a discount monthly of $65 dollars a month which will be almost $800 a year I'm so grateful . She also gave me more data and free apple care and discount on my Hulu account or Disney bundle. Graciously reorganize my bill multiple times and calculate 3 different options to give me great service. I like to get the most for what I'm paying and it could seem that I'm difficult but she never change her demeanor or expression. If you want to have great service get on down to Pearl highland shopping center request for Elyssa she will make you cry with tears of joy I honor you Elyssa and your kind heart and hard work be bless for all the rest of your days with joy peace love and happiness”
“We’ve had cricket for a long time, but we just went in to upgrade our phones, I got the only 12 Pro Max they had, and then my husband got got the XR…a couple days in my husband wanted the 12 Pro Max also but they did not have anymore, a few days go by and they got one on, and Cheri called us to let us know that another came in because she knew we wanted it. Go see Cheri, she even helped us choose a new phone for my SIL, and got us going with the mobile hot spot. Always friendly, and always helpful.”
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“I had an issue where the SIM card in my phone was not functioning. Alonso was the person who was assisting me, he was very professional in resolving my issue. Another worker there, Autumn was assisting another customer with the same issue. Both employees did an excellent job, above and beyond.”