Apple Ala Moana is a popular, open-air mall featuring a wide variety of stores and plants, creating a pleasant environment. However, it can feel overstimulating and very commercial, with many global luxury brands and non-local products, making it less authentic and more focused on big-brand shopping. The store itself is well-regarded for its customer service, especially during busy product launches like the release of the iPhone 17. Customers have appreciated the friendly and patient staff who guide them through processes such as resetting or restoring their devices, often without appointments. Despite the chaos caused by new product releases, staff members like Leilani and Luke have been praised for taking the time to explain features, answer questions, and provide professional assistance, including trade-in help. Overall, Apple Ala Moana offers a good experience for those looking to check out or purchase Apple products, with attentive staff ready to assist even during hectic times.
I just purchased my first Apple ear buds and received great service to understand the differences between their offerings to find the set to meet my needs. The Apple rep was patient to explain how to insert and clean the devices and answer any questions I had.
March 2026
Excellent customer service. I bought an iPhone last year and this time I went only to look, and the people there are always friendly buying or not they will always treat yo very good!
March 2026
The most modern Apple Store on Oahu. Spacious and busy, they still find the time to say hello and ask if you need anything!
