Verizon's store in Honolulu offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or conveniently schedule appointments and place online orders. These orders can be picked up in-store, delivered the same day where available, or shipped with free 2-day or express options. The store staff generally provide prompt and friendly service, with some employees, like Deslynn, receiving high praise for their exceptional customer care. Visitors have noted that Deslynn makes customers feel at home and goes above and beyond to ensure a positive experience. However, experiences can vary depending on the sales associate. Some customers mention that salespeople may try to upsell extras such as perks from Walmart or Netflix, which can feel sales-driven. While overall satisfaction exists, some feel that the upselling tactics are not always appealing. Customer service over the phone is often praised for being helpful and accommodating, especially when time is limited, with staff allowing customers to charge phones or providing assistance quickly. On the downside, some customers report frustration when issues like phone repairs arise, as staff sometimes seem unsure or unable to resolve problems directly, suggesting other options like Best Buy. Despite mixed experiences, Verizon in Honolulu is recognized for friendly staff, good service, and multiple convenient options for ordering and pickup.
Great attentive helpful employees! They helped me right away when I was having issues switching carriers. Glad to be with Verizon again!
April 2024
Really great customer service. Made getting a new phone super easy and seemed like they actually cared.
February 2024
Great experience here Deslynn really knocked it out of the park with customer service we travel all over the US 280days a yr and she made me feel like I was at home this is a stepping stone for her she will go far in anything she puts her mind 2 thanks Deslynn
